বিভাগ: ব্লগ

Ask the Expert — Top Questions Referral Partners Ask About PACE

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In this installment of CenterLight’s Ask the Expert series, Nidia Nieva, Director of Business Development, answers common questions about the Program of All-Inclusive Care for the Elderly (PACE) and explains how referral partners can connect older adults and families with coordinated care and support.

What is your goal as a business development professional?

My goal is to build trusted partnerships that help connect people with the right care and support. By helping community partners, providers, and agencies understand CenterLight PACE, we can identify those who may benefit and make a meaningful difference in their lives. I aim to help providers learn that PACE is more than a Medicaid Managed Long Term Care plan and that it provides complete, all-inclusive care.

What are the frequently asked questions you receive from referral partners, and how do you address them?

What are the eligibility requirements for PACE?

CenterLight PACE serves adults age 55+ who live in our service area, are Medicaid eligible and/or entitled to Medicare, need a nursing home level of care, and can live safely in the community.* Our team can help determine eligibility and explain next steps.

What does “nursing home level of care” mean in the context of PACE?

It describes the level of health or daily support a person needs, not where they must live. We use this assessment to create a care plan that helps older adults remain safely at home.

What services are included in PACE?

PACE brings together and coordinates the medical care, long-term support, and social services each participant needs to live safely and independently in the community they call home. Each participant receives a personalized care plan shaped by their needs, goals, and preferences, along with access to CenterLight PACE centers for medical care, rehabilitation, activities, meals, and connection.

How does PACE help older adults remain safely in the community?

PACE brings together home care, transportation, medication management, therapies, meals, personal care, and other supports around each participant’s needs. By identifying and addressing concerns early, the care team can help prevent gaps in care and avoid unnecessary hospital visits. Just as importantly, PACE supports independence and meaningful connections in the community participants call home.

What role does the interdisciplinary care team play?

CenterLight PACE offers an all-inclusive customized plan carried out by a dedicated team that includes, but is not limited to, medical providers, nurses, registered dietitians, social workers, physical and occupational therapists, and therapeutic recreation specialists. Together, these health professionals work with the participant and their caregiver to help them continue to enjoy living safely in the community they love.

How does the referral and enrollment process work?

It begins with a conversation about the individual’s needs and living situation. Our team then explains the program, coordinates eligibility and clinical assessments, reviews coverage, and helps the individual and family make an informed choice. Enrollment is voluntary.

What information is helpful to include when making a referral?

Include the person’s contact information, preferred language, living situation, caregiver contact, medical and daily living needs, current services, insurance, and reason for referral. Share information securely and with appropriate permission.

Can participants keep their current doctors or specialists?

Participants must get care from providers who are part of CenterLight’s provider network. We encourage individuals to contact us regarding any questions about our provider network and next steps of enrollment.

How does PACE support caregivers and families?

CenterLight PACE coordinates care and handles everything participants need to remain living in the communities they call home, giving families support and peace of mind.

On a personal note, why did you choose to work in healthcare?

I chose healthcare because I wanted to do meaningful work centered on relationships and helping people. Whether I am connecting a provider to a resource, helping a family find support, or simply being someone they can count on, I know my work can make a difference.

Any closing thoughts?

This work is ultimately about people. The trust we build can connect someone to life-changing care, support, and dignity. To me, success means creating relationships and partnerships that make a meaningful difference.

*Visit our Care Services page for more information on eligibility requirements. This information is for providers and referral partners.

Nidia Nieva is the Director of Business Development at CenterLight Healthcare Program of All-Inclusive Care for the Elderly.

NoPOInfo_AsktheExpert_Nidia
Last Updated September 28, 2026

Going the “Extra Mile” for CenterLight PACE Participants

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As we celebrate Customer Service Week and this year's theme, "The Extra Mile," we're highlighting the many ways our team members go above and beyond to support CenterLight Program of All-Inclusive Care for the Elderly (PACE) participants.

We asked CenterLight Shared Services Call Center Director Zachary Gonzalez to share why going the extra mile matters and how her team makes a difference for participants every day.

In Her Own Words

What is Customer Service Week and why is it important to your team??

"Customer Service Week is an international celebration that highlights the importance of customer service and the people who serve and support others every day. For CenterLight, it’s an opportunity to recognize and appreciate our employees in the Shared Services Department and the important role they play in the organization."

What does excellent customer service mean to you, especially when you’re supporting older adults and their families??

"Excellent customer service means much more than simply providing assistance. To me, it means genuinely caring about the people we support, listening to their needs, and treating every participant and caregiver with dignity, patience, respect, and compassion.

It also means doing the right thing, even when it requires extra effort.

We strive to treat every participant and caregiver as if they were our own loved one — with kindness, understanding, respect, and genuine care.making assumptions, our team asks questions, learns what is important to the participant, and uses that understanding to guide care."

What are some of the things your team does to make sure every caller feels heard, understood and respected?

"What are some of the things your team does to make sure every caller feels heard, understood and respected?

Our team is proud to serve a diverse community, and we support our participants, caregivers, families and providers in their language so they know they will be understood.

We also believe in active listening with patience and empathy, being mindful of different cultures and experiences, and treating every person with kindness, dignity and professionalism."

PACE is a unique program, and callers may have questions about everything from enrollment and eligibility to their medical care, benefits, transportation and day-to-day services. How do you and your team stay on top of such a broad range of information??

"Supporting our participants and providers requires knowledge and coordination across many different areas. Our department is a chain from beginning to end, with every link playing an important role in delivering a complete and seamless experience.

Our team works together and relies on strong communication, ongoing training, teamwork, and a positive attitude. We continuously strengthen our knowledge of PACE, Medicare, Medicaid, and state and federal regulations. Ongoing training, regular team meetings, and continuously reviewing our processes are key to staying informed and providing the best possible support — because every link in the chain matters."

Customer Service Week’s theme this year is about going the extra mile. What does this mean for your department? Can you share an example of a time when a team member went above and beyond for a participant?

"A participant shared that she had not received an update about her diabetic footwear from her physician’s office or the vendor. Our team took ownership, coordinating with the vendor and the CenterLight care team to ensure the necessary documentation was submitted and the authorization completed. They followed up until the authorization was active, allowing the participant to move forward with her fitting for diabetic shoes. By taking ownership and seeing the issue through, our team went the extra mile to make sure the participant received the support she needed!"

"Another example involving transportation happened when participants attended an evening Yankees game. A team member logged in to monitor the 9 PM returns and discovered that an emergency had blocked the pickup location. They stayed in constant contact with staff and the transportation vendor to help resolve the situation and ensure that participants could get home safely — a true example of going the extra mile."

You lead a team that supports our communities in New York, but you and many of the members of your team are based elsewhere. What has that experience taught you about connection, communication and delivering great service — no matter the distance?

"Supporting our communities from afar has taught me that connection is not about distance — it is about understanding, trust, and communication.

Getting to know my team’s cultures, personalities, strengths, and individual circumstances has been fundamental. Being empathetic and recognizing that everyone faces different situations lets me support my team in a more meaningful way.

I also believe in an open-door policy, even when that door is virtual. I want my team to feel comfortable sharing concerns, asking questions, offering ideas — knowing that they will be heard without judgment. That trust creates a stronger, more committed team.

For me, going the extra mile starts with taking care of my team. When they feel valued, and supported, they’re more motivated to give that same level of care to our participants and providers — no matter how many miles are between us."

What do you find most rewarding about leading a team that is often the first — and sometimes most important — point of contact for our participants and their families?

"Every service we provide carries great responsibility, but also a meaningful opportunity to make a difference in an older adult’s life. At a stage in life when they may no longer be able to navigate certain things on their own, our support can help make their lives easier, give them peace of mind, and contribute to a better quality of life.

There are also moments when a participant may feel alone or overwhelmed, and we may be the only voice they hear that day. Being able to provide a sense of comfort during those moments is incredibly meaningful. And when they simply say, “Thank you for helping me,” those words remind us why what we do matters. 

As we celebrate Customer Service Week, what would you like to say to your team about the difference they make for the people we serve??

"During Customer Service Week, I want to remind my team that customer service knows no borders. Every day, people from different parts of the world, cultures, and backgrounds come together through technology to support the lives of the people we serve.

Words cannot fully express how proud I am of this team — the compassion, commitment, professionalism, and heart you bring to your work every day. We may be miles apart, but we are united by one purpose: serving others with care and making a meaningful impact. Every point of contact contributes to the experience we provide. 

Thank you for going the extra mile, supporting one another, and understanding the importance of the role each of you plays. What you do every day reaches people who truly need us, and I am extremely blessed to be part of it."

আমরা সাহায্য করতে এখানে আছি!

CenterLight Healthcare PACE welcomes your inquiries. If you have any questions, please call us at 1-833-CL-CARES (1-833-252-2737), Monday-Friday from 8:00 a.m. through 8:00 p.m. TTY users should call 711.

Zachary Gonzalez is the Shared Services Call Center Director at CenterLight Healthcare PACE.

In her own words, "As a leader, I feel incredibly proud knowing that my team can be a helping hand, a caring voice, and a support system for someone who may need us more than we realize."

NoPOInfo_AsktheExpert_Zachary
Last Updated September 28, 2026

A Day in the Life of CenterLight Participants

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For CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) participants,* a good day begins at home, waking up in familiar neighborhoods surrounded by the people, places, and routines that matter most. CenterLight PACE helps participants hold on to those everyday moments while bringing coordinated care, practical support, and meaningful connection into their lives.

Morning: Starting the Day with Confidence

As participants begin their day, they know that a caring team is just a call away. Whether they have a question about medication, an appointment, or how they are feeling, participants can turn to people who know their care plan, respect their preferences, and understand what matters to them.

The morning may start with pre-arranged transportation, which helps participants get to medical appointments or the CenterLight PACE center safely.

At the PACE center, familiar faces welcome them for breakfast. It is more than a place to receive care. It is a community where participants feel known and cared for.

Midday: Care as Unique as Our Participants

Later in the morning, participants may meet with members of their care team. Depending on their needs, they may see a provider, social worker, or dietitian. They may also visit the center’s open gym, where rehabilitation therapists help them regain and maintain movement and function.

Because the team communicates with one another, participants can spend less time repeating information and more time talking about their goals, such as staying steady on their feet and continuing the routines they love at home.

The team looks at the whole picture, including medications, nutrition, mobility, and emotional well-being. When participants’ needs change, their care plans can change with them.

Afternoon: Movement, Friendship, and Joy

After a nutritious lunch, participants may join activities at the center. Therapeutic recreation offerings may include music, arts and crafts, cultural celebrations, games, and field trips. The activities are enjoyable, but they also help support movement, memory, confidence, and a sense of belonging.

Throughout the day, participants have opportunities to build friendships, discover hidden talents, share stories, and enjoy time with peers. For older adults who may have once spent many afternoons alone, these connections can become an important part of feeling engaged and maintaining not only physical, but emotional and mental wellness.

Evening: Heading Home and Looking Forward to the Next Day

At the end of the day, transportation brings participants home. They return with more than a completed appointment list or diagnosis. They leave the PACE center with moments that make them look forward to tomorrow.

Every Day is an Adventure

At CenterLight, every day brings opportunities to stay active, connect with others, and enjoy moments that make life meaningful. By providing all the care participants need, CenterLight helps older adults remain safe in their homes and communities.

For families, this means peace of mind, knowing there is a team helping to coordinate their loved one’s healthcare needs. It means not having to carry the responsibility of caregiving alone.

To learn more, call 1-833-CL-CARES (TTY 711), 8AM-8PM, M-F.

*Individual daily experiences and services vary based on each person’s needs and care plan.

NoPOInfo_DayintheLifeBlog
Last Updated September 30, 2026

Step Safely Into Autumn: Simple Steps to Prevent Falls

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As the weather gets colder and days get darker, take a little extra time to stay safe.

Getting Up at Night?

If you need to use the bathroom at night, don't rush! Keep your path to the bathroom clear and use the night-light.

  • STOP: Pause before getting out of bed.
  • SIT: Sit on the edge of the bed.
  • STEADY: Turn on a light and make sure you feel steady.
  • GO: Use your cane or walker if recommended and walk slowly.

Early Morning?

When you wake up, take your time. If you often feel dizzy or unsteady, make sure that you let your medical provider know. CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) participants should notify their care team.

Walking Outside

Autumn weather can make walking more difficult.

  • Watch for wet leaves, rain, puddles, and uneven sidewalks.
  • Use handrails when available.
  • Use your cane or walker as recommended.
  • Don't rush!
  • If conditions are unsafe, wait or ask for help.

Check Your Shoes

Choose shoes that fit well, stay on your feet, and have good traction. Avoid walking in socks or loose slippers on slippery floors.

Quick Safety Check

Take 2 minutes to look around your home.

☐ Is your path clear?

☐ Do you have good lighting?

☐ Are there loose rugs or cords?

☐ Can you easily reach your cane or walker?

☐ Is your nighttime path to the bathroom safe?

Pause. Get Steady. Then Go.

You don't have to give up your independence to prevent falls. Small changes can help you stay safe, active, and independent.

If you've had a fall, near-fall, or notice a change in your balance or walking, please consult with your medical provider right away.

If you are a CenterLight PACE participant, please tell your their care team. Your CenterLight PACE Rehab Team is here to help you stay steady all year long!

CenterLight Healthcare PACE is committed to providing accurate health-related ilated information to help individuals live well, stay healthy and make well-informed healthcare decisions. Information in this material is strictly educational. We recommend that users consult with their medical provider regarding their care.

About the Author

This blog post is written by Tatyana Brisman, PT, Regional Rehabilitation Manager at CenterLight Healthcare PACE. Tatyana celebrated her 20th year of working at CenterLight in 2025.

In her own words:

"Over the years, my responsibilities have evolved, but my mission has remained the same: to ensure our participants are safe in their communities by providing high quality care and being a supportive, collaborative member of the care team. Being a Physical Therapist is more than just a job—it’s a calling. And I’m grateful every day to be part of a field that makes such a difference in people's lives."


Sources: Based on fall-prevention guidance from the CDC and National Institute on Aging (NIA).

Blog_NoPOInfo_AutumnFallSafety
Updated September 24, 2026

Meet CenterLight PACE participant Lindsay Ray Jr. | Staying Active, Connected and Independent

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Like many of our participants, Lindsay Ray Jr. looks back on his life and reflects on the memories he has made with his family, community, and friends. He spent much of his life working, helping care for family members, and staying busy. After retiring, he faced a major lifestyle change and wanted something that would keep him active and give him somewhere to go.

In 2021, he learned about CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE). He enrolled after seeing it could help him get out of the house, meet people, and stay active. Now he attends three days a week and enjoys every minute of it.

A New Family

The sense of connection is one of the things he values about his time at CenterLight. Whether he is doing a puzzle, participating in arts and crafts, or simply spending time around others, there is always something for him to do.

“It’s another part of my family. CenterLight has helped me calm down. I enjoy being here. I get something out of it every time I come in here.”

Staying Active and Supporting His Independence

Having access to support while still being able to return home and enjoy his life and family is an important part of maintaining the lifestyle that matters to him. When talking about CenterLight's rehabilitation services, he says,

"It helps me get around because I’m losing my balance on my left side. The rehab done me good. I’m going there to exercise my arms and legs. It keeps me active."

Making New Memories

Lindsay enjoys the activities, big holiday celebrations, and outings with other participants at the Day Health Center.

One experience that stands out was attending a New York Yankees game with CenterLight. Before the outing, he had attended only two other baseball games in his life.

When the day finally arrived, he was so excited that he made sure he was ready before transportation picked him up.

"I had to make sure I was dressed and ready when the bus comes. That was a good baseball game. I enjoyed every minute of it."

On the ride to the baseball game, he looked out the window, reminiscing about the neighborhood he enjoyed spending time in when he was younger with family and friends.

Experiences like that gave him something he values: an adventure that creates new memories.

Living Life to the Fullest

CenterLight is only one part of Lindsay Ray Jr.’s story. Outside of the center, family remains an important part of his life. He enjoys being an uncle to his nieces and nephews, and he is a deacon at his grandfather’s church.

He continues to approach this stage of his life with gratitude and an appreciation for who he is.

“I love who I am. I love what I’m doing.”

For him, enjoying life means staying involved, spending time with family and friends, and finding reasons to keep moving forward. When asked what advice he gives to others about getting older, he says,

“Take your life to the fullest. Enjoy your life while you can and have a prayer on your mind and a song in your heart as you go out.”

He spent his life staying busy and being connected to his family. Retirement didn't change who he is, and CenterLight has given him another place to keep doing the things that make him feel like himself.

Blog_NoPOInfo_LindsayRayJrTestimonial
Updated September, 17 2026

Building Cultural Competence into the Heart of Healthcare

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To understand a person’s health, we must also understand the culture, values, and experiences that shape their life. These factors influence how someone communicates, makes care decisions, and defines physical, social, and emotional well-being as they age. This is why cultural competence cannot be treated as an add-on or a single training session. At CenterLight, it is part of how we hire, develop, and support our team.

Diversity and cultural competence are connected, but they are not the same. Diversity reflects the many identities, backgrounds, languages, experiences, and perspectives represented across our workforce and the communities we serve. Cultural competence is the next step: it’s how we turn that awareness into action by listening with humility, communicating clearly, and adapting care to what each person.

Cultural competence asks us to look deeper. It means recognizing how a participant’s language, food, beliefs, traditions, and life experiences affect the services they need. It also reminds us that comfort, independence, and quality of life can mean something different to every person. Our participants bring a lifetime of experiences with them. These meaningful parts of their lives should help shape their care.

Listening beyond language

Clear communication is essential to meeting the needs of those we serve. However, language access involves more than translating words. It is important to understand that some participants may feel comfortable asking questions or expressing disagreement, but others may hesitate because of cultural expectations, previous healthcare experiences, or a lack of trust.

Our team’s responsibility is to create an environment where every participant feels safe speaking openly. This means communicating clearly, confirming understanding, providing qualified language assistance when needed, and noticing concerns that may not be expressed in words. Communication is successful when participants feel heard, respected, and empowered to make informed choices about their care.

Understanding What Matters

Our goal is to empower our teams to understand what matters to each participant. We encourage staff to ask about meaningful foods and traditions, respect individual beliefs, and understand whom participants want involved in their care, as these are closely connected to a person's identity. This helps CenterLight provide care that feels personal and centered on the whole person.

Beliefs about health, treatment, privacy, pain, and traditional remedies can also influence care decisions. Our role is not to make assumptions, but to give participants the opportunity to tell us what matters most to them.

Earning Trust

Trust is fundamental to effective care and must be earned through consistency, transparency, respect, and genuine compassion. Some participants may have experienced discrimination, language barriers, or a lack of understanding in previous healthcare settings, which can affect how comfortable they feel sharing information, asking questions, or accepting recommendations. Trust grows when we listen without judgment, explain decisions clearly, follow through on our commitments, and honor individual preferences. This philosophy is embedded in the heart of our organizational culture. Together, these actions send a powerful message to those we serve: You are known, you are respected, and your voice matters.

A COMMITMENT ACROSS OUR WORKFORCE

From a Human Resources perspective, cultural competence must be woven throughout the employee experience, from recruitment and onboarding to education, coaching, leadership development, and accountability. Training is important, but the work extends beyond education. Employees need opportunities to learn from participants, families, colleagues, and the communities we serve. They also need to feel cared for and supported as whole people. Leaders must model humility, welcome different perspectives, and create an environment where employees can ask thoughtful questions and bring their full selves to the work.

No one can know everything about every culture, nor should we assume that people from similar backgrounds share the same preferences. Cultural competence begins with curiosity. Our goal is to get to know participants and ask questions that help us see the whole person, not simply a diagnosis or care need.

When team members feel seen, valued, and equipped to do their best work, they can extend that same compassion to participants and families. A culturally competent organization supports the people it serves and the people who make that care possible every day.

At the heart of whole person care

Cultural competence is an expression of respect. It recognizes that meaningful care cannot look exactly the same for everyone because every person’s history, goals, relationships, beliefs, and preferences are uniquely their own. When this understanding becomes part of our culture, it strengthens communication, builds trust, supports employees, and helps us provide responsive, individualized care.

Click here to learn about careers at CenterLight.

About the Author

This blog post is written by David Silva, Chief Administrative Officer at CenterLight Health System. David has been working at CenterLight for more than 10 years and oversees Human Resources, Marketing, Information Technology, and The Learning Center.

In his own words:

"At CenterLight, I believe our strength is our teamwork. We work together to provide high quality care, and each of us is committed to meeting our participants’ needs with respect, dedication, and compassion."

CulturalCompetence_NoPOInfo
Updated September 10, 2026

How One Conversation Shifted His Life Forever

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John Matos, known as "Johnny" at CenterLight, was a typical college student trying to figure out his career path. After his father sustained an injury in college, he helped his dad navigate his recovery.

"He would tell me every other day to give him status updates on his therapy that he was receiving for his injured knee."

Now, Johnny has been at CenterLight for more than 30 years, making a difference in the lives of participants as an occupational therapist. When asked what has kept him working here all these years, he says,

"What has kept me here is the mission, the people, and the participants. I believe in the programs, services, and organizational structure, and I've been fortunate to work with supportive colleagues who helped me grow along the way. Most of all, the participants are the heart of the organization, and they give purpose to do the work. It means a lot to me that I can keep participants in their home and out of institutions. There's no better place to be than home."

Johnny has been at CenterLight for over 30 years. This photo was taken in 2006.

When asked about his favorite memories, Johnny shared,

"I have many great memories, and it's hard to name just one. Seeing participants make functional progress in rehab and the joy on their faces when they receive essential rehabilitation equipment is incredibly rewarding. Also, celebrating company milestones with colleagues makes it feel like family."

For those looking to start a career in occupational therapy, Johnny advises:

"Volunteer to get real exposure to the field. It's a good way to observe different settings and see what fits you. Second, stay curious and open to learning. This field rewards people who listen and adapt. Third, build genuine working relationships with clients and colleagues – that's when meaningful growth happens."

NoPOInfo_Johnny_Matos
Last Updated August 17, 2026

For Providers: Working Together to Support PACE Participants’ Wound and Circulation Needs

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For CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) participants, even small changes in skin integrity, circulation, pain, or mobility can quickly affect daily comfort and function. Because many participants are managing multiple health needs, providers are important partners in noticing wound concerns or signs of reduced blood flow and bringing them to the PACE interdisciplinary team’s attention before they lead to more serious complications.

Helping PACE Participants Receive Timely, Coordinated Care

Strong coordination and communication between the CenterLight PACE Interdisciplinary Team (IDT) and our contracted providers are important for every participant’s care. They are especially critical for chronic wounds or impaired circulation, where prompt attention can prevent complications. Early vascular provider involvement can help address the underlying cause of poor healing rather than focusing only on the wound surface. When concerns are shared timely, the PACE team can coordinate timely evaluation and interventions that help:

  • Support earlier vascular evaluation and treatment
  • Reduce avoidable complications and hospitalizations
  • Preserve mobility, independence, limb function, and quality of life

Evidence from a 2024 Journal of Vascular Surgery study found that limbs managed with early vascular provider involvement within six weeks had nearly two-fold higher healing rates than those with late or no vascular involvement, even after adjusting for comorbidities. For providers, this reinforces the importance of early identification, documentation, referral, and coordination with the PACE care team.

Provider Actions for PACE Participants with Chronic PAD and Wounds

The Wound, Ostomy, and Continence Nurses Society (WOCN) published its 2024 Guideline for Management of Wounds in Patients with Lower Extremity Arterial Disease. From a PACE perspective, providers can support this approach by helping identify risks, communicate changes, and coordinate care across settings:

  • Screen and escalate: Notify the PACE team promptly when circulation concerns or non-healing wounds are present.
  • Assess and document: Evaluate wounds and surrounding tissue routinely. Document findings clearly so the interdisciplinary team can respond quickly.
  • Coordinate care: Support wound care, vascular referrals, infection control, offloading, pressure injury prevention, and trauma prevention in partnership with the PACE team and according to the participant’s care plan.
  • Educate and reinforce: Teach participants and caregivers to recognize changes in wounds, signs of infection, circulation concerns, pain changes, and when to report symptoms. Reinforce instructions using clear, accessible language.
  • Support individualized care plans: Align recommendations with evidence-based guidelines and the participant’s goals to promote healing, reduce avoidable complications, and lower the risk of amputation.

সেন্টারলাইট হেলথকেয়ার PACE ব্যক্তিদের ভালভাবে বাঁচতে, সুস্থ থাকতে এবং স্বাস্থ্যসেবা সংক্রান্ত সুনির্দিষ্ট সিদ্ধান্ত নিতে সাহায্য করার জন্য সঠিক স্বাস্থ্য-সম্পর্কিত তথ্য প্রদান করতে প্রতিশ্রুতিবদ্ধ। এই উপাদান তথ্য কঠোরভাবে শিক্ষামূলক. আমরা সুপারিশ করি যে ব্যবহারকারীরা তাদের যত্নের বিষয়ে তাদের চিকিৎসা প্রদানকারীর সাথে পরামর্শ করুন।

About the Author

This blog post is written by Meghan Little, RN, Quality Management Specialist at CenterLight Healthcare PACE.

সূত্র:

CDC: About Peripheral Arterial Disease (PAD) | Heart Disease | CDC

Mayo Clinic: Peripheral artery disease (PAD) - Symptoms and causes - Mayo Clinic

Mount Sinai: Peripheral Arterial Disease: An Overlooked Cause of Poor Wound Healing | Mount Sinai Today

WOCN Society: https://cdn.ymaws.com/member.wocn.org/resource/resmgr/document_library/Venous_Arterial__Neuropathic.pdf

DOI: https://doi.org/10.1016/j.jvs.2024.05.011

Blog_NoPOInfo_ForProvidersPAD
Updated August 18, 2026

Ask the Expert — Providing Culturally Sensitive Care to Our Chinese Community

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For CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) participants, high-quality care is about more than medical treatment. It means being understood in the language they are most comfortable using, enjoying familiar foods, honoring traditions, and staying connected to community. This is why we provide care that reflects the values, routines, and needs of those we serve.

We asked CenterLight Senior Director of Specialized Group Programs Sophia Chu, RN, to share how culturally sensitive care helps Chinese participants feel respected and supported while living safely in their own homes.

In Her Own Words

First, can you please tell us what led you to choose nursing as a profession?

"I chose nursing as my second career after immigrating to the United States with my family. I wanted a stable profession that would allow me to help people in need. When I learned more about long-term care, I found it especially meaningful and rewarding because it gives me the opportunity to build relationships, support older adults over time, and make a difference in their daily lives.

Through nursing, I can provide culturally sensitive care to participants and the community, lead specialized group programs, and educate colleagues on how to better support people from different cultural backgrounds. My goal is to work collaboratively with the care team to help participants live safely in their community with dignity and a good quality of life."

What does culturally sensitive care mean for Chinese participants?

"For Chinese participants, culturally sensitive care begins with listening. Each person may have different preferences related to language or dialect, family involvement, food, traditions, privacy, spiritual or personal beliefs, and how they prefer to talk about health concerns. Rather than making assumptions, our team asks questions, learns what is important to the participant, and uses that understanding to guide care."

Why is connection to the Chinese community important in care?

"Community can play an important role in healthy aging. For many Chinese older adults, connection to language, family, neighbors, celebrations, familiar meals, and shared traditions can bring comfort, reduce isolation, and make it easier to stay engaged in care. When care feels familiar and respectful, participants may feel more comfortable asking questions, sharing concerns, and building trust with their care team."

How does CenterLight Healthcare PACE communicate with Chinese participants and families?

"Clear communication helps participants and families feel informed and included. CenterLight Healthcare PACE uses plain language, provides support in multiple languages and dialects, and arranges qualified interpreters when needed. Our staff speaks more than 25 languages and dialects, reflecting the diversity of the communities we serve. We also confirm understanding, answer questions, and respect each participant’s privacy and choice in care conversations."

How are Chinese food traditions and health needs included in care planning?

"Food is closely tied to culture, comfort, and daily routine. Our team gets to know each participant’s preferences, including familiar foods such as rice, congee, steamed fish, tofu, bok choy, noodles, tea, and soup. When a participant is managing diabetes, high blood pressure, or another condition, our registered dietitian works with them to make realistic changes that still feel familiar, such as balancing rice or noodles with vegetables and protein, choosing lower-sodium options, and keeping meals flavorful and enjoyable."

How does CenterLight Healthcare PACE help Chinese participants stay connected to culture and community?

"A sense of belonging can support emotional well-being and quality of life. CenterLight Healthcare PACE creates opportunities for Chinese participants to connect through shared language, cultural celebrations, and meaningful activities led by our Therapeutic Recreation team, such as Lunar New Year, the Mid-Autumn Festival, tai chi, mahjong, calligraphy, music, and other familiar programs."

How does CenterLight Healthcare PACE support participants from all cultures?

"While this conversation focuses on the Chinese community, CenterLight Healthcare PACE honors the needs, preferences, and traditions of every participant we serve. Our care teams learn about each person’s culture, goals, routines, and supports so care feels personal and meaningful. Whether a participant is Chinese, Caribbean, Latin American, South Asian, Eastern European, or from another background, our approach remains the same: listen first, respect individual choice, and provide care that supports the whole person."

What is the most fulfilling part of your job?

"The most fulfilling part of my job is sharing clinical and cultural knowledge with team members through meetings, case discussions, and ongoing training. I am especially happy when I see participants smiling and enjoying activities at our adult day health center. It shows that our teamwork is making a positive difference in their lives."

Working Together with the Chinese Community

"CenterLight Healthcare PACE works with Chinese participants, families, providers, and community partners to support healthy aging, independence, and quality of life. By honoring language, culture, traditions, and personal choice, we help participants stay connected to what matters most while receiving care that respects who they are."

Sophia Chu, RN, is the Senior Director of Specialized Group Programs at CenterLight Healthcare PACE.

NoPOInfo_AsktheExpert_Sophia
Last Updated August 12, 2026

Bringing Clinical Expertise, Teamwork, and Heart to CenterLight PACE

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At CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE), expert care is built around the whole person and strengthened by the experience, dedication, and collaboration of our care team. We spoke with Vice President of Care Delivery Operations Brian Sidiski, PT, MBA, a physical therapist and healthcare leader whose career has centered on rehabilitation, long-term care, and helping older adults receive the support they need to live safely and independently in their communities. Read on to learn his perspective on delivering high-quality care, the power of teamwork, and his personal mission to make an impact in the lives of our participants.

In His Own Words

Tell us about your role at CenterLight PACE.

"I have spent over 25 years working in long-term care and subacute rehabilitation. My background gives me both a clinical and operational perspective, which is important in a care model as comprehensive as PACE.

In my current role, I oversee several areas, including Social Work, Physical Therapy, Occupational Therapy, Clinical Nutrition, Therapeutic Recreation, and Centralized Care Planning. I work closely with our leadership and site teams to help ensure that participants receive high-quality, coordinated services that support their individual needs."

Every Thanksgiving Day, Brian generously gives his time to help bring together a warm and meaningful holiday luncheon for participants.

What inspired you to pursue a career in healthcare?

"My path to healthcare was not the one I first imagined. I began college studying computer science, but I quickly realized I wanted a career that felt more personal and connected to people. With my background in athletics and encouragement from my family, I found my way to physical therapy. Once I began working in inpatient rehabilitation, I knew I had found work that truly mattered to me.

Stroke rehabilitation and amputee/prosthetic training became especially meaningful because I saw how the right care and encouragement could help people rebuild confidence and regain parts of people's lives. As I moved into leadership and operations, I earned an MBA in healthcare administration to better support care teams and strengthen the systems behind their work. I believe ongoing learning helps us find more ways to make an impact in our participants' lives."

What do you enjoy most about your work?

"I enjoy that my role allows me to stay connected to our staff and participants. I value being able to see care in action, hear directly from our participants, and support the teams who make that care possible every day.

I am also very proud of the teams I work with. I am blessed to be surrounded by hardworking, talented, and kind people who support one another and want to see each other succeed."

What is the most rewarding part of working at CenterLight PACE?

"The most rewarding moments are often the simplest ones, like sitting down with a participant and having a conversation. I also enjoy attending participant advisory meetings* because they provide a meaningful opportunity to listen, learn, and better understand what matters most to the people we serve."

What is your personal mission as a care delivery leader?

"My mission is to help elevate the participant experience. That may happen through day health center engagement and therapeutic recreation activities, rehabilitation services, or connections with other members of the care team. No matter the service, the goal is the same: to help participants feel seen and supported. I also want to bring out the best in people. That means encouraging team members to step beyond their comfort zones, helping them see what they are capable of, and creating opportunities for their work to be seen and celebrated."

What is one misconception people may have about physical therapy?

"One misconception is that physical therapists and occupational therapists are like personal trainers. In reality, they are highly educated clinical professionals with deep knowledge of the body’s systems, structures, functional movement, safety, and recovery. Their work is an essential part of helping older adults maintain independence and quality of life."

What advice do you share most often with colleagues?

"Be ready before the opportunity arrives. There have been times in my career when I found myself in the right place at the right time, but I was not the only one there. The difference was being prepared, willing to take on responsibility, and open to doing the work. If you wait for the perfect time, it may never come."

What motivates you every day?

"I enjoy the challenge. I like being engaged, solving problems, and working with people who care deeply about what they do. Every day is a different opportunity to make an impact in the lives of the individuals we serve, and that is one of the things I appreciate most about my work."

What might coworkers be surprised to learn about you?

"Outside of work, I am an endurance athlete. I enjoy the energy of races and the chance to explore. That mindset, which entails staying focused, pushing through challenges, and continuing forward, carries into my work as well."

*Participant Advisory Committee (PAC) meetings are a forum where participants provide direct feedback to the PACE organization.

Brian Sidiski, PT, MBA, is the Vice President of Care Delivery Operations at CenterLight Healthcare Program of All-Inclusive Care for the Elderly.

NoPOInfo_AsktheExpert_Brian
Last Updated August 12, 2026

Breathe Easy: Tips for Respiratory Health

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According to the National Library of Medicine, respiratory muscle strength begins to decline with age. This decrease in strength can impair overall lung function, reduce the body's ability to respond effectively to medication, and leave the respiratory system more vulnerable to infection.

Examples of Respiratory Illnesses and Disorders: 

The Centers for Disease Control and Prevention (CDC) defines respiratory disorders or illnesses as any condition that affects your airways, lungs or even the muscles, nerves and bones that help you breathe. These kinds of disorders can include: 

  • Asthma 
  • Oxygen Dependence 
  • Chronic Obstructive Pulmonary Disease (COPD) 

Common Risk Factors

বয়স

According to the CDC, adults over the age of 65 can be at a higher risk for respiratory illnesses or breathing disorders. 

Pre-existing conditions

Additionally, those with pre-existing conditions affecting the respiratory system, or chronic conditions that can weaken the immune system may also be at a higher risk for respiratory illnesses.  

Lifestyle

Other factors that can affect your risk of respiratory illness can include obesity, lifestyle issues like smoking, or age-related decreases in heart function.  

Environment

Environmental factors can also affect your risk for respiratory illness. According to the National Institutes of Health (NIH), breathing in lung irritants like air pollution, artificially produced dyes, dust, and smoke over an extended period can cause long term damage and leave you more vulnerable to a respiratory illness. 

How You Can Reduce Your Risk for Respiratory Illness

  • Stay up-to-date with recommended vaccines. The New York State Department of Health (NYSDOH) recommends learning about seasonal vaccines for COVID-19, RSV, and influenza.  
  • Practice good hygiene and avoid contact with those who are sick. Washing your hands consistently and cleaning regularly used areas of your household can reduce your risk and the spread of respiratory illnesses. Even actions as simple as covering your mouth while sneezing and coughing can help protect yourself and those around you. Additionally, avoiding those who may be sick or have any symptoms of a respiratory sickness can also slow the spread of these illnesses. 
  • Improve air quality. The CDC recommends ensuring any ventilation and AC systems in your home have clean and updated filters as well as taking part in more outdoor activities where there is fresh air. Even just opening a window in your home can help with cleaner air flow and help prevent respiratory illness.   

How CenterLight Supports Respiratory Health 

CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) focuses on whole person care to help participants prevent or relieve symptoms caused by respiratory illnesses. Each participant has access to a full care team including, but not limited to, medical providers, nurses, physical and occupational therapists, dietitians, therapeutic recreation specialists, and social workers. Care is provided when and where they need it, whether in the PACE center or in the home.

Depending on the participant's plan of care, services may include:

At the PACE CenterAt Home
A medical provider to manage respiratory illnesses through assessment, preventive care, education, and coordination with the care team to optimize lung function and reduce complications.Assistance provided by the Home Health Aide or Personal Care Aide if part of the care plan.
Personalized physical and occupational therapies based on individual care plan, as well as access to open gym supervised by licensed rehabilitation therapists.Educational materials and monitoring services, including tips to prevent future flare-ups.
Therapeutic recreation programs including group exercises, tai chi, chair exercise, and yoga to help improve breathing, strengthen respiratory muscles, and enhance overall physical function while encouraging social connection.Home visits and regular follow-ups.
Nurse on site to monitor respiratory symptoms.Meal planning to promote proper nutrition according to participant's unique needs.
Administration of medications or respiratory treatments.Transportation services to and from medical appointments and the PACE center.

We understand the need for personalized and compassionate care and how important it is for our participants to feel confident with their healthcare plan. By taking a holistic approach, we help participants manage their health while continuing to live their lives to the fullest.

সেন্টারলাইট হেলথকেয়ার PACE ব্যক্তিদের ভালভাবে বাঁচতে, সুস্থ থাকতে এবং স্বাস্থ্যসেবা সংক্রান্ত সুনির্দিষ্ট সিদ্ধান্ত নিতে সাহায্য করার জন্য সঠিক স্বাস্থ্য-সম্পর্কিত তথ্য প্রদান করতে প্রতিশ্রুতিবদ্ধ। এই উপাদান তথ্য কঠোরভাবে শিক্ষামূলক. আমরা সুপারিশ করি যে ব্যবহারকারীরা তাদের যত্নের বিষয়ে তাদের চিকিৎসা প্রদানকারীর সাথে পরামর্শ করুন।

About the Author

This blog post is written by Heather Ogando, MD, Vice President of Clinical Operations at CenterLight Healthcare PACE.

In her own words:

“I chose to work in healthcare because I saw firsthand how overwhelming and inefficient the system can feel for so many people. I wanted to be part of making it more accessible and easier to navigate, so individuals can spend less time struggling with the system and more time focusing on their health and well-being.”


সূত্র:

Centers for Disease Control and Prevention | www.cdc.gov 

National Heart, Lung and Blood Institute National Institutes of Health | www.nhlbi.nih.gov 

National Library of Medicine | https://www.ncbi.nlm.nih.gov/

Blog_NoPOInfo_HBP
Updated August 8, 2026

For Yuzhu’s Family, CenterLight Made All the Difference 

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Twice a week, mornings in Yuzhu Sui's home start the same way. Before anything else, she has one question for her daughter, Nicole: 

"What am I going to wear to CenterLight?" 

It's a small question. But for Nicole, it says everything about how far her mother has come.

A New Beginning, Interrupted 

Several years ago, Nicole brought her parents to the United States, hoping to give them a new chapter close to family. But just months after they arrived, her mother suffered a stroke. 

"Before CenterLight, it was horrible," Nicole remembers. 

Overnight, Nicole became a full-time caregiver. She cared for her mother around the clock — managing her recovery, appointments, and daily needs. Her father needed support, too, and Nicole was doing it all alone. 

Then, while her mother was in the hospital, someone told Nicole about CenterLight Program of All-Inclusive Care for the Elderly (PACE).

A Place for Both Mom and Dad 

two CenterLight PACE participants

In May 2022, both of Nicole's parents enrolled at CenterLight — and everything began to change. 

Today, Yuzhu attends the CenterLight PACE center twice a week, and those days are full. Trips to the park. Supermarket outings. Arts and crafts. Bingo with friends. And after lunch, exercise in the gym with the therapy team.   

"At home, she had nothing to do — and that's not good for the mind," Nicole says. "Here, she has so many friends and activities. She's always happy, excited, and interested." 

The staff have made all the difference. "Everyone is so professional and patient," Nicole says. "They're always asking how they can help."  

Her father Qing Lai may be the program's biggest fan of all. "Bad weather, a big snowstorm, a heat wave — it doesn't matter," Nicole laughs. "Whenever CenterLight is open, my dad will come." 

Peace of Mind, at Last 

For Nicole, having both parents cared for in one place gave her peace of mind. When asked what she would tell another family going through what hers went through, she didn't hesitate. 

"When an older person goes to the hospital, CenterLight can offer everything to help. For me and my family, it is different from anywhere else. I will keep my parents at CenterLight forever," she says.

Her mother agrees — she shows it twice a week, when she's picking out her outfit for the center. 

CenterLight PACE provides comprehensive care that helps older adults live safely and independently in the community.

Yuzhu and Qing Lai have been CenterLight Healthcare PACE participants since 2022 and are enrolled at the time of publication.

Blog_NoPOInfo_NicoleCaregiverTestimonial
Updated August 5, 2026

What Our Participants Teach Us About Resilience

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Resilience is reflected in everyday moments. In my role as President and Chief Executive Officer of CenterLight Health System, I have the honor of spending time with many of the older adults we serve. Time and again, our participants show me resilience through their determination, optimism, and commitment to their loved ones and the routines and experiences that bring meaning to their lives. It may look like celebrating progress during a rehabilitation session, joining an activity at the PACE center, forming a new friendship, or choosing connection and independence one day at a time.

At CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE), we provide individualized care that helps older adults remain safe and independent in their own homes. In caring for our participants, we are continually reminded that aging is a journey filled with strength, adaptability, purpose, and meaningful relationships. Their resilience inspires us every day and reinforces our belief that, with encouragement and the right support, each day can bring connection and fulfillment.

When we hear the word resilience, we may think of major milestones or achievements.

At CenterLight, we also see it in quieter, deeply meaningful ways: in someone rediscovering the joy of art, music, or movement; in an older adult finding routine and belonging at the center; in moments that affirm purpose at every age.

Our role is to help each participant continue to thrive in their communities. This may include medical care, physical and occupational therapies, nutrition, social work, therapeutic recreation, transportation, home care, and other services tailored to their unique needs and preferences. Just as important, it means listening, recognizing each individual as active participants in their care, and honoring their culture, goals, preferences, and sense of home.

The Strength of Connection

One of the things I value most about the PACE model of care is the community it creates. At CenterLight’s centers, participants receive support while building friendships, sharing meals, celebrating traditions, and learning new skills. Time and again, I have seen how connection can build confidence and brighten someone’s day. A familiar face, a shared laugh, or a team member who remembers what matters most to a participant can help them feel encouraged, valued, and known.

What We Learn From the People We Serve

Our participants teach us that resilience can be expressed through courage, openness, humor, faith, creativity, and the steady choice to keep moving forward. They remind us that joy often lives in simple experiences: a song, a painting, a conversation, a birthday celebration, or the comfort of remaining in the community one calls home.

They also inspire us to keep learning and improving. We listen carefully, respond thoughtfully, and build care around what matters to each participant. For CenterLight, that means providing coordinated, culturally sensitive care that recognizes the person behind every care plan.

A Daily Reminder of Why Our Work Matters

Every day, our participants remind us why our work matters. Their resilience inspires us to provide care with respect, compassion, and heart — care that helps people stay connected to the lives, neighborhoods, and traditions they love.

At CenterLight, we are honored to walk alongside our participants and their families through every stage of the aging journey. Each day, they remind us that aging is marked by strength, resilience, compassion, hope, and the enduring power of community and human connection. We are deeply grateful for the lessons they share, and they inspire us to continually reinforce our commitment to helping enrich the lives of those who depend on us for their care.

About the Author

This blog post is written by Tara Buonocore-Rut, President and Chief Executive Officer at CenterLight Health System.

In her own words:

"My passion for leading healthcare organizations to provide high quality services to those who need them springs from my personal experience with eldercare. I believe in providing care that you’d want your own loved ones to receive. To be able to do this, it is imperative to see things from the perspective of compassion, caring, and kindness. With more than two decades of leadership experience in this industry, I truly believe that PACE is one of the nation’s best-kept health care secrets."

Blog_NoPOInfo_Resilience
Updated July 22, 2026

Celebrating Our CenterLight Interns

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Every year, National Intern Day gives us a chance to pause and recognize the interns who bring fresh energy, curiosity, and heart to our organization. At CenterLight, our internship program has always been about more than gaining work experience. For many, it's where they first connect to a mission bigger than themselves.

This year, we sat down with a few members of our CenterLight family — both current and former interns — to hear what their internships have meant to them.

From Intern to VP of Marketing: Ivy's Story

Ivy, now Vice President of Marketing, has been with CenterLight for over 20 years. She started the same way many of our interns do: young and still figuring out her next step. She began as a volunteer, became an intern shortly after, and officially joined CenterLight a few months later.

"What I remember most from that time is how much I looked forward to coming to work every day," Ivy shared. "I was surrounded by kindhearted people who truly wanted to make a difference in the lives of the older adults we cared for, and that left a lasting impression on me. This work has always been about the participants we are privileged to serve, the families who place their trust in us, and the colleagues we work alongside every day. When you keep people at the center, it becomes more than a job. It becomes a shared purpose and a way to make a meaningful difference."

For Ivy, CenterLight quickly became more than a workplace. "It became a place where I found confidence and grew into myself," she said. Her connection to the mission runs deep and personal — her mother immigrated to New York from the Philippines when Ivy was three, and for a time, Ivy was raised by her grandparents. "I understand, in a very personal way, how much older adults can shape our lives, guide us, and make us feel loved."

Her advice to interns today? "Stay open, stay humble, and take in every opportunity to grow. Let the work speak for itself. When you do your work with consistency and care, the results will show, and so will your commitment.

Seeing PACE Up Close: Theresa's Story

Theresa is one of the many interns Ivy has mentored over the years, and her internship helped her understand what PACE truly means for older adults across New York City. "Working with the Marketing team allowed me to experience CenterLight beyond what I could have learned from reading about it," she said. She visited PACE centers, met participants, attended events, and helped capture their stories through photos, videos, press releases, and social media — carrying forward the same hands-on approach Ivy once learned as an intern herself.

Her most memorable moment came during a trip to Westchester to capture photos and videos of a senior dance party. "The park was filled with older adults dancing, singing, enjoying the sunshine and meeting new people," she recalled. "I was also able to spend time with participants whose names and photos I had seen before but had not yet met in person. It was one of those moments when I could simply watch everyone enjoying themselves and understand why events like that matter."

Theresa's internship turned into a full-time role at CenterLight, and she credits it with teaching her to take initiative. "That helped me become more confident in speaking up and trusting my perspective," she said. "I have carried that confidence into my current role as an External Affairs & Development Coordinator."

Thank You, Interns

To every intern who has walked through CenterLight's doors — whether decades ago or just this summer — thank you for the energy, questions, and heart you bring to this work. Ivy put it best: “this work has always been about people.” And on National Intern Day, we're grateful for every one of you who helps us remember that.

The Team Behind the Stories

This blog post was created by CenterLight’s Marketing & Communications team, with contributions from our interns, whose creativity, curiosity and dedication helped bring our stories to life this summer.

NoPOInfo_Intern Day
Updated July 29, 2026

Ask the Expert — A Conversation About Medicaid Recertification

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For many older adults, Medicaid recertification can feel overwhelming. Deadlines, paperwork and changing requirements can make the process confusing — but they don’t have to go through it alone.

We sat down with Celestina Almendarez, Director of Intake & Enrollment Operations at CenterLight Healthcare PACE, to talk about what inspires her work, why Medicaid recertification matters and how her team helps participants maintain access to the care and services they depend on.

In Her Own Words

What drew you to working with older adults?

"I was drawn to working with older adults because I value the wisdom and life experience they bring, and I find it meaningful to support them in maintaining their dignity and quality of life.

I’m also motivated by personal experience. I want to care for older adults the same way I would hope someone would care for my own parents or grandparents — with patience, respect, and compassion."

What is Medicaid Recertification and why is it important for PACE participants?

"Medicaid recertification is a process completed regularly to confirm that an individual still qualifies for Medicaid by updating information like income, savings and health needs.

For older adults, this process is incredibly important because it helps ensure continued access to essential healthcare services, including doctor visits, medications, and long-term care. If someone misses their recertification deadline, they could lose coverage, which may interrupt their care and lead to significant medical costs.

Keeping up with recertification helps participants continue receiving the support and services they need to live safely and independently."

What are some common challenges participants may face during recertification?

"Participants often face challenges such as confusing paperwork, short deadlines, and difficulty gathering required documents, including proof of income or residency.

Communication issues — like missed notices or unclear instructions — can also lead to delays or loss of coverage. Additionally, limited access to assistance, language barriers, or changes in personal circumstances, like household size, can make the process more difficult to complete accurately and on time."

How does the CenterLight team support participants through the process?

"We meet participants where they are! CenterLight supports participants over the phone, in person at our PACE sites, and, when needed, through home visits. The team can walk participants and their family members through the Medicaid application process, help them create an ACCESS HRA account, gather the documents required for recertification and answer any questions they may have.

Can you recall a moment where helping someone through recertification made a real difference? 

"During a particularly challenging period, one of our participants was hospitalized at the time their Medicaid recertification was due.

We maintained close coordination with the participant and their family throughout the process, recognizing how critical it was to ensure uninterrupted care after discharge. Through ongoing communication with the participant’s daughter and the Human Resources Administration (HRA), we successfully reestablished Medicaid coverage and ensured that essential services continued without interruption."

For Celestina, moments like these are a reminder of why her work matters.

“It’s about more than paperwork,” she says. “It’s about helping people maintain access to the care they need and giving families peace of mind.”

Celestina Almendarez is the Director of Intake & Enrollment Operations at CenterLight Healthcare PACE.

NoPOInfo_Medicaid_Recert_Testimonial
Last Updated June 18, 2026

Honoring United States Veteran Steven Colon This Independence Day 

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As we celebrate Independence Day and the 250th birthday of the United States of America, we also want to honor the men and women who have served our country. This month, we're proud to spotlight Private First Class Steven Colon, U.S. Army veteran and a CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) participant. His story reflects resilience, service, and the importance of community. 

When he reflects on his life, one word keeps coming up: community. 

U.S. Army veteran Steven Colon, who served from 1974 to 1976 in Kansas City, has found a new community at CenterLight PACE, where he feels a sense of belonging. 

He enrolled in CenterLight PACE in 2021 after searching for healthcare plans, and the thing that stood out to him most was CenterLight's community focus. 

"I was looking for the right plan, and it had community. So that's what I liked about CenterLight…It has me connecting with people that are like me — retired or disabled," said Colon. 

At CenterLight PACE, he can participate in activities at the Day Health Center, or attend trips to the movies or cultural shows like Shen Yun.  Whether the adventure is an outing, a game of bingo, or simply seeing familiar faces, Steven says the program gives him something to look forward to. 

"It gives me something to do...instead of me always focusing on going to the doctor all the time. There's more to life than going to the doctor!" 

Beyond social activities, Steven expresses gratitude towards CenterLight's care team for helping him improve his quality of life. From physical and occupational therapy to home care services and medical support, he appreciates having everything coordinated in one place. 

"It's great. Instead of going to different places all the time. It’s like a whole bunch of arms in one. It’s very helpful," said Colon. 

He also speaks warmly about the staff members who have made an impact on his life. He says,  

"They treat us like family. They're very caring and loving. Oh my God, that’s what I love about it. They're very concerned about our welfare." 

For Steven, one of the greatest gifts CenterLight PACE has provided is the reassurance that he is never facing life's challenges alone. He says,  

"It feels good that you're not alone. You're not the only one going through your health issues. Your life issues. You don't feel like you're handling this by yourself." 

That sense of belonging reminds him of another important chapter of his life: serving in the U.S. Army. 

"I learned discipline in the military," Steven says. "how to carry myself as a man… and it helped me through life." 

The lessons he learned while serving allowed him to return to his community and continue working until he was no longer able to after suffering a spinal injury.  

As people across the nation celebrate Independence Day, Steven hopes they will also remember the sacrifices made by those who have served. He believes veterans of every background deserve recognition, especially the many people from different cultural and ethnic backgrounds who have proudly served our country throughout history. He says,  

"Puerto Ricans played a very important part in the military... Thank God for the military soldiers, those that fought for our country. We have to keep them in [our] memory." 

Steven can connect his military experience and what his life looks like today because they both offer him the same value he has always cherished, which is community. 

When he reflects on both important parts of his life, he says, 

 "When I was in the military, we were very close, the soldiers were very close. That's what I liked about being in the military…the community. And that's what I like about CenterLight." 

Here at CenterLight PACE, we proudly recognize veterans like Steven who remind us of their service to our country and how important it is to create spaces for older adults, especially veterans, where they can feel that sense of belonging and community. We are committed to honoring their service by helping older adults remain independent in their own homes and communities while receiving the support, connection and care they deserve.

Steven has been enrolled since 2021 and is a CenterLight PACE participant at the time of posting.

NoPOInfo_Steven_Colon_Testimonial
Updated July 2, 2026

Care with Purpose: The Mission Behind CenterLight PACE

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As President and Chief Executive Officer (CEO) of CenterLight Health System, I am reminded every day that our work reaches far beyond healthcare. While CenterLight operates the largest single-state Program of All-Inclusive Care for the Elderly (PACE) in the nation, our purpose remains deeply personal: to serve older adults, support families, uplift underserved communities, and honor the trust placed in us during some of life’s most vulnerable moments.

Our mission is to provide individualized care that enriches the lives of our participants and helps them remain safely in their own homes and communities. This purpose guides us as we strive to provide the services they need, when they need them, with compassion and a deep sense of responsibility.

At CenterLight PACE, high-quality care begins with getting to know each participant and placing them at the center of every care decision. We take time to understand their health needs, personal goals, culture, and preferences because care should never be one-size-fits-all. Our approach centers on seeing the whole person, honoring their choices, and helping them live life on their own terms.

There is something deeply meaningful about helping older adults remain where they feel most at ease: at home, surrounded by the people, memories, and routines that feel familiar and bring them comfort. Home is often where identity, community, and a sense of self live. Our role at CenterLight PACE is to help protect that connection while addressing the medical, emotional, social, and practical realities of daily life.

One way this work comes to life is through the team that surrounds each participant. Doctors, nurses, rehabilitation therapists, recreation specialists, dietitians, social workers, and other dedicated professionals work together to understand each person’s needs, respect their voice, and respond with coordinated, thoughtful support. Many older adults manage more than one challenge at a time, and no one should have to face those challenges alone. This approach can bring better outcomes for participants and peace of mind for their loved ones.

Our values — caring, integrity, diversity, creativity, approachability, accountability, and availability — shape how we listen, build relationships, and provide needed services to those who turn to us for their care. In a city as diverse as New York, that means being culturally sensitive, welcoming, and respectful of each participant’s background, preferences, traditions, and beliefs. Walk into one of our PACE centers and this becomes instantly evident: in the family atmosphere, joyful events and cultural celebrations, amazing displays of rediscovered talents and newfound passions, and in the priceless smiles of our participants.

Every participant reminds us why our work matters so deeply. As I look to the future, I believe the true measure or our organization is found not only in the services we provide, but in how we help people age in place and the sense of belonging we create for the individuals we serve.

About the Author

This blog post is written by Tara Buonocore-Rut, President and Chief Executive Officer at CenterLight Health System.

In her own words:

"My passion for leading healthcare organizations to provide high quality services to those who need them springs from my personal experience with eldercare. I believe in providing care that you’d want your own loved ones to receive. To be able to do this, it is imperative to see things from the perspective of compassion, caring, and kindness. With more than two decades of leadership experience in this industry, I truly believe that PACE is one of the nation’s best-kept health care secrets."

H3329 Blog_NoPOInfo_Mission
Updated June 25, 2026

Summer Fun and Fall Prevention: Stay Safe Outdoors

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Summer is a great time to enjoy walking, gardening, family gatherings, and other outdoor activities.

Staying active is important for your health, but remember that warmer weather can also increase your risk of falls. A few simple precautions can help you stay safe while enjoying the season.

Tips for Safe Summer Activities

Watch your step.

Be aware of uneven sidewalks, tree roots, loose gravel, wet surfaces, and other tripping hazards. Take your time and pay attention to where you are walking.

Wear supportive shoes.

Choose well-fitting shoes with non-slip soles. Avoid flip-flops and worn-out footwear that can increase your risk of slipping or tripping.

Stay hydrated.

Hot weather can cause dehydration, leading to dizziness and poor balance. Drink water throughout the day, especially when spending time outdoors.

Avoid extreme heat.

Before heading outside, check the weather and plan ahead. When temperatures are high, try to go out in the cooler morning or evening hours. Rest in the shade and pay attention to warning signs like dizziness, fatigue, or headache. On very hot days, it is safest to stay indoors or spend time in an air-conditioned places.

Use your assistive device.

If you use a cane or walker, be sure to bring it with you and use it when walking. These devices provide extra support and stability on uneven outdoor surfaces.

Summer Safety Checklist:

Before heading outdoors, ask yourself:

  • Am I wearing supportive shoes?
  • Have I had enough water today?
  • Do I have my cane or walker if needed?
  • Am I avoiding the hottest part of the day?
  • Do I have sunglasses and sun protection?
  • Do I have a phone or way to call for help?

For CenterLight Healthcare PACE Participants

How Your Care Team Can Help

Your CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) rehabilitation team can help reduce your risk of falls through balance training, strengthening exercises, assistive device recommendations, and home safety education. If you have concerns about your balance or mobility, please reach out to your care team.

Enjoy the summer, stay active, and remember that a few simple safety habits can help prevent falls and keep you doing the activities you love.

CenterLight Healthcare PACE is committed to providing accurate health-related ilated information to help individuals live well, stay healthy and make well-informed healthcare decisions. Information in this material is strictly educational. We recommend that users consult with their medical provider regarding their care.

About the Author

This blog post is written by Tatyana Brisman, PT, Regional Rehabilitation Manager at CenterLight Healthcare PACE. Tatyana celebrated her 20th year of working at CenterLight in 2025.

In her own words:

"Over the years, my responsibilities have evolved, but my mission has remained the same: to ensure our participants are safe in their communities by providing high quality care and being a supportive, collaborative member of the care team. Being a Physical Therapist is more than just a job—it’s a calling. And I’m grateful every day to be part of a field that makes such a difference in people's lives."


সূত্র:

CDC Fall Prevention Resources

National Council on Aging Fall Prevention Resources

National Institute on Aging Hot Weather Safety Tips

H3329 Blog_NoPOInfo_SummerHeatSafety
Updated June 1, 2026

CenterLight PACE Participant Bella Acurio Never Stops Learning

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For CenterLight PACE participant Bella Acurio, learning is about staying connected, discovering new experiences and finding joy in each day.

After becoming a widow three years ago, she found support and companionship through CenterLight's activities, outings and welcoming community. Whether visiting local attractions, enjoying live entertainment, or simply sharing a conversation, each experience brings new memories and meaningful connections.

"I call it the little school," she says.

View Bella's full testimonial below:

Bella has been a CenterLight participant since 2015 and is enrolled at the time of posting.

NoPOInfo_Bella_Acurio_Testimonial
Updated June 25, 2026

What Gives Me Hope About the Future of Aging

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In the United States, more than 55 million people are age 65 and older, representing over 16% of the population.* In New York, 4.8 million adults are age 60 and over, and this number is projected to reach 5.3 million by 2030.** This trend is reshaping communities and the way healthcare must evolve to meet the needs of older adults.

When people talk about aging, the conversation often focuses on challenges: rising healthcare costs, social isolation, chronic illness, confusing benefits, and families trying to care for aging parents while also raising children and managing careers of their own.

I see those realities every day. But I also see something else: reasons to be hopeful.

Redefining What “Healthy Aging” Means

Over the course of my career, I have had the privilege of leading various healthcare organizations. Those experiences have shaped my belief that the Program of All-Inclusive Care for the Elderly (PACE) offers a strong model for the future of healthcare.

The principle behind PACE is simple: older adults should be able to age with independence in the communities they call home. For too long, healthcare focused on treating illness. But in the past few decades, there has been a positive shift and a growing recognition that health is about more than prescriptions, procedures, or hospital visits.

More and more, care is being shaped around what matters most to older adults. It is becoming more holistic, centered on their unique needs and preferences with a focus on prevention, mobility, nutrition, mental health, connection, and purpose. Just as timely health services are important to maintain an individual’s condition, their quality of life is equally vital. Access to culturally sensitive care, a warm meal, transportation to a doctor’s appointment, a sense of belonging, a found community, and the ability to age in place can all be just as meaningful, if not more, to a person’s well-being as medical treatment itself.

At CenterLight Healthcare PACE, we see this firsthand. Many times, a participant’s health improves not only because they receive all the services they need, but because care centers on them. Their care team understands their conditions, cultural and personal preferences, needs, and goals.

To me, this is proof that human connection can truly change outcomes.

In addition, older adults are redefining expectations around aging. They want independence, choice, and community and expect healthcare systems to adapt to them, not the other way around.

The people we serve bring rich life experiences, strong relationships, and a lasting presence in the communities around them. They make a difference in the lives of their care team as much as their care team does in theirs. They have given so much in their lifetime, and it is our turn to give back by providing the high-quality care they deserve.

Supporting the Whole Family

Caregiving has historically happened behind closed doors, often with little recognition. Today, that is beginning to change. More employers are beginning to understand the realities caregivers face. Advocates are urging policymakers to pay closer attention to long-term care needs. Healthcare organizations are investing in interdisciplinary models that support both older adults and their families.

At CenterLight PACE, we often see the relief families feel when they have a trusted team to turn to. With support for medications, transportation, therapies, social services, and medical care, families can have peace of mind and spend less time managing details and more time simply being with the people they love.

The Future of Aging Depends on Compassionate, Mission-Driven Care

One of the most inspiring parts of my role is seeing the commitment of those who have cared for older adults for many years, alongside those who are just beginning their careers. I feel fortunate to work with professionals who bring empathy, respect, and heart to what they do.

They include nurses who advocate for participants, social workers who help families through difficult moments, rehabilitation professionals who help people stay safe and independent, and therapists who help make daily life easier and more fulfilling.

The future of aging will always depend on caring people. Even with the challenges facing our industry, there are still many who are drawn to this work because they want to make a difference in the lives of others. Given the right support, their impact can reach even further.

A Future Worth Building

Aging is no longer a niche issue. Communities are increasingly recognizing that supporting older adults is not just a healthcare responsibility; it is a societal one. Cities are becoming more age friendly, intergenerational programs are growing, and conversations about accessibility, inclusion, and dignity are becoming mainstream.

I am hopeful because I see momentum, care models that put connection and humanity first, families finding support, and older adults continuing to live meaningful lives in the communities they love. More importantly, I see a growing understanding that aging is a deeply human experience, one that compels us to provide the kind of support that helps older adults feel seen, valued, and cared for.

About the Author

This blog post is written by Tara Buonocore-Rut, President and Chief Executive Officer at CenterLight Health System.

In her own words:

"My passion for leading healthcare organizations to provide high quality services to those who need them springs from my personal experience with eldercare. I believe in providing care that you’d want your own loved ones to receive. To be able to do this, it is imperative to see things from the perspective of compassion, caring, and kindness. With more than two decades of leadership experience in this industry, I truly believe that PACE is one of the nation’s best-kept health care secrets."

সূত্র:

*Older Americans 2024: Key Indicators of Well-being

**Master Plan for Aging

H3329 Blog_NoPOInfo_FutureofAging
Updated May 29, 2026

CenterLight Healthcare-এর মেডিকেয়ার অ্যান্ড মেডিকেড সার্ভিসেস (CMS) এবং NY State Department of Health (NYSDOH)-এর সাথে একটি অনুমোদিত PACE চুক্তি রয়েছে৷ CentreLight Healthcare PACE এ তালিকাভুক্তি CMS এবং NYSDOH এর সাথে চুক্তির নবায়নের উপর নির্ভর করে। অংশগ্রহণকারীরা অননুমোদিত বা PACE-এর বাইরের প্রোগ্রাম চুক্তি পরিষেবার খরচের জন্য সম্পূর্ণ এবং ব্যক্তিগতভাবে দায়বদ্ধ হতে পারে। তালিকাভুক্তির পরে, PACE প্রোগ্রামটি অংশগ্রহণকারীর একমাত্র পরিষেবা প্রদানকারী হবে। অংশগ্রহণকারীদের ইন্টারডিসিপ্লিনারি টিম দ্বারা চিহ্নিত করা প্রয়োজনীয় সমস্ত পরিষেবাগুলিতে অ্যাক্সেস থাকবে, তবে এই পরিষেবাগুলির একটি নির্দিষ্ট প্রদানকারীর কাছে নয়। আরো তথ্যের জন্য আমাদের সাথে যোগাযোগ করুন.

H3329 CLPACE ওয়েবসাইট অনুমোদিত 10222024

এই ওয়েবসাইটের মালিক অ্যাক্সেসযোগ্যতা এবং অন্তর্ভুক্তির প্রতিশ্রুতি দিয়েছেন, দয়া করে এই ওয়েবসাইটে যোগাযোগ ফর্ম ব্যবহার করে আপনি যে কোনও সমস্যার সম্মুখীন হন তা জানান। এই সাইটটি অ্যাক্সেসযোগ্যতা উন্নত করতে WP ADA কমপ্লায়েন্স চেক প্লাগইন ব্যবহার করে।
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