Hiring for Heart: Compassionate Care Requires Compassionate People
In healthcare, every interaction can change someone’s day, or even their life. Compassionate care starts long before a health professional meets a patient—or a participant, in the case of CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE), where caring is one of our organizational values.
For more than four decades, CenterLight’s mission has always been to provide high quality care that helps older adults continue to live in their own homes. Our participants rely on us not only for medical care, but for all the services they need to thrive and age in place. Often, we become an extension of their family—a privilege and an honor that our team doesn’t take for granted.
Compassion Comes from Within
Beyond clinical expertise and professional experience, empathy, patience, and genuine compassion are essential qualities in healthcare professionals.
Skills can be learned and protocols can be mastered, but compassion comes from within. The instinct to listen, to treat every person as an individual, and to notice what is not being said does not come from degrees. Rather, it shows up in small but powerful moments, like taking extra time to explain a diagnosis, offering reassurance during a difficult time, or recognizing when a participant simply needs to feel seen and be heard.
That’s why we strive to look not just at resumes. We listen for stories that reveal kindness under pressure. We look for individuals who speak about teamwork, respect, and purpose. Our goal is to uncover how someone responds when a situation is challenging, emotional, or uncertain, because that’s when compassion matters most.
We believe that when people are driven to improve someone’s quality of life, they bring the full strength of their expertise to the work.
Building a Culture of Caring
When compassionate people work together, it creates an environment where empathy is the norm, not the exception. In the PACE model, where a full care team made up of various disciplines provides services to participants, it is especially important for staff to support one another, communicate more openly, and share a deep sense of responsibility.
This organizational culture is especially evident when you hear about the experiences of those we serve. Just walk into one of CenterLight’s PACE centers and witness their interactions with staff. Speak with participants and you will hear how CenterLight saved their lives. In one instance, for example, the son of one of our participants even wrote a song dedicated to and in appreciation of the nurse who takes care of his mother.
The Heart of PACE
PACE is about more than healthcare. It’s about helping older adults live safely and independently in their communities for as long as possible while honoring their life experiences, preferences, cultural traditions, and unique needs. This requires more than expertise. It requires heart.
A person’s experience and credentials are vital to providing high quality care and positive healthcare outcomes. But what’s even more important is how they use their profession to make a difference in the lives of others.
Click here to learn about careers at CenterLight.
About the Author
This blog post is written by David Silva, Chief Administrative Officer at CenterLight Health System. David has been working at CenterLight for more than 10 years and oversees Human Resources, Marketing, Information Technology, and Parkchester Enhancement Program (PEP) for Seniors, a Naturally Occurring Retirement Community in Bronx, New York.
In his own words:
"At CenterLight, I believe our strength is our teamwork. We work together to provide high quality care, and each of us is committed to meeting our participants’ needs with respect, dedication, and compassion."
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Updated February 10, 2026