For Providers | Incident Reporting: Staying Compliant with CMS
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As a CenterLight Program of All-Inclusive Care for the Elderly (PACE) provider, your commitment to participant safety and program integrity is essential. One of the most critical tools to ensure that we provide high quality care and meet participants' needs is incident reporting.
In order to ensure positive outcomes for those we serve, you must inform us immediately if you become aware of any change in condition or if there are any incidents that may threaten their health and safety.
The Centers for Medicare and Medicaid Services requires CenterLight Healthcare and other PACE organizations to report incidents that include:
- Suspected elder abuse, neglect, or exploitation
- Medication related events such as adverse drug reactions or medication administration errors
- Injuries or new wounds, including burns and pressure injuries
- Elopements
- Falls with or without injury
Incident reporting isn’t just about checking boxes—it’s about protecting lives and improving care. If your protocol is to send a participant to the Emergency Room after a fall, or if there is another valid reason for sending them to the hospital for evaluation, please call CenterLight PACE so that we can be a part of the care coordination. Let’s keep our standards high and our reporting accurate and on time!
This blog post is written by Jocelyn Pappalardo, Director of Quality at CenterLight Healthcare PACE.
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Updated September 10, 2025