For Providers: Strengthening Care Through Collaboration
At CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE), we believe that high-quality, participant-centered care is only possible through collaboration with our provider network. Our providers play a vital role in ensuring that care is not only compassionate and effective but also compliant with regulatory standards.
As part of our ongoing commitment to excellence in care coordination, regulatory compliance, and health outcomes, we rely on our provider network to submit timely, complete, and accurate medical records. Your diligence in documentation directly supports the delivery of safe, effective, and coordinated care—and it gets results.
Shared Success: Measurable Impact
Thanks to your continued efforts, CenterLight PACE achieved:
- An 8% reduction in emergency room visits per 1,000 participants
- A 5% reduction in hospital readmissions
These improvements, recorded from Q1 to Q2 of 2025,* reflect the power of strong provider collaboration and thorough medical documentation. They also ensure we meet key standards set by federal and state agencies, including Centers for Medicare and Medicaid Services (CMS) and New York State Department of Health (NYSDOH).
What to Include in Every Medical Record Submission
As the participant's consulting physician or primary care provider, you play an integral role as a member of their care team. One of our regulatory requirements as a PACE program is to have the CenterLight care team review and update the individualized plan of care minimally on a 6-month basis.
To support this goal, visit notes must be submitted to CenterLight PACE to ensure that our participants' visits to your office become part of their medical record.
Please ensure that each medical record submission includes the following components, when applicable:
- Plan of Care
- Nursing and physician progress notes detailing the participant’s response to treatment
- Specialist evaluations and recommendations
- Laboratory, radiological, and other test reports
- Medication records, including medication administration records
- Physician orders
- Reports of contact with informal support (e.g., caregiver, legal guardian, or next of kin)
- Hospital discharge summaries
- Discharge summary and disenrollment justification
- Advance directives
Documentation Guidelines
- Submit medical record documentation monthly
- Submit documentation after both scheduled and unscheduled assessments
- Ensure all records are legible, clearly dated, and signed by the responsible clinician
- Send records to: visitdocumentation@centerlight.org
CenterLight’s staff is HIPAA-trained and committed to upholding strict data privacy and security standards.
Thank you for you for helping us provide high-quality care to those we serve!
Your commitment to thorough documentation and timely communication helps us deliver exceptional care to our participants. Together, we are building a stronger, more responsive care network—one record at a time.
This blog post is written by Jocelyn Pappalardo, Director of Quality at CenterLight Healthcare PACE.
*CenterLight PACE participant data collected by the organization's Quality Department.
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Updated July 15, 2025