Blog - CenterLight

Bringing Care Closer with the CenterLight PACE Mobile Health Van

At CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE), everything we do is centered on helping participants live as independently as possible in the homes and communities they know best. This commitment shapes every part of our care, including how we bring support beyond traditional settings through services like our mobile health van.

With eleven PACE centers across New York City, Westchester, and Long Island, CenterLight PACE participants can receive medical care, social and nutrition services, and physical and occupational therapies all in one place, while also enjoying meals, activities, cultural events, and time with friends in a welcoming environment.

CenterLight PACE offers complete care and supports participants beyond our walls. We provide transportation to and from medical appointments and PACE centers, helping make preventive care and community provider visits more manageable. In addition, home care services offer support with daily needs so participants can continue living safely at home.

Our mobile health van builds on this foundation by bringing care even closer to the people we serve. It reflects our commitment to meeting participants where they are and helping make healthcare more accessible in the neighborhoods they call home.

For example, in addition to our eleven PACE Centers, CenterLight’s South Asian Cultural Alternative Care Setting (ACS) in Jamaica, Queens, offers culturally sensitive socialization, meals, therapeutic recreation, personal care services, and engaging activities that reflect the traditions and preferences of South Asian older adults. While participants who attend our Jamaica ACS can see their provider and receive clinical services from a nearby PACE center, the mobile health van also brings care directly to them at the ACS. The same is true for participants who attend contracted ACS locations, making it easier to receive support in familiar community settings.

CenterLight PACE also serves qualified older adults in other community settings such as assisted living facilities. Our mobile health van plays a vital role in bringing essential healthcare services directly to participants within our service area. It serves as a mobile extension of our Diagnostic and Treatment Centers (clinics), providing regular screenings, immunization, health education, and follow-up services to those we serve. By visiting multiple locations on a scheduled basis, the CenterLight PACE mobile health van improves service coverage, enhances early detection of health conditions, and strengthens continuity of care. This approach helps reduce healthcare gaps, increases community engagement, and ensures that vulnerable and underserved populations receive timely and comprehensive healthcare services.

The mobile health van reflects the same person-centered approach that defines CenterLight PACE. By bringing care closer to where participants live, it can help make it easier for older adults to stay on top of their health. For participants and families, that can mean convenience, less stress, and immediate access to support. More importantly, it reflects a caring, flexible approach that meets people with compassion. I like to think of our mobile health van providers as ambassadors to the community, helping people see firsthand what’s possible through PACE’s holistic approach to care.

For many older adults, staying healthy is about more than keeping appointments. It is about having dependable care that fits into everyday life and supports long-term well-being. Mobile care helps make healthcare feel more personal, more accessible, and more connected to the routines and communities that matter most to participants.

At its heart, CenterLight PACE’s mobile health van is about bringing thoughtful, coordinated care closer to the people who need it most. It is one more way CenterLight helps older adults feel supported and connected and brings care where they need it.

About the Author

This blog post is written by Ziad Farah, MD, MBA, Chief Medical Officer at CenterLight Healthcare PACE.

IN his own words:

"My goal is not only to treat illness, but to help people stay safe, independent, and well in their everyday lives."

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Last Updated June 2, 2026

*PACE Centers provide individuals with primary care, including physician and nursing services; social services; restorative therapies, including physical therapy and occupational therapy; personal care and supportive services; nutritional services; nutritional counseling; recreational therapy and meals

**CenterLight Healthcare also has Alternative Care Settings, which are an option for PACE participants who prefer a smaller, more intimate setting to receive on-site socialization, social services, personal care services, therapeutic recreation and meals. Other center-based services, such as primary care physician services, nursing and rehabilitation are offered at our PACE Centers.

What Gives Me Hope About the Future of Aging

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In the United States, more than 55 million people are age 65 and older, representing over 16% of the population.* In New York, 4.8 million adults are age 60 and over, and this number is projected to reach 5.3 million by 2030.** This trend is reshaping communities and the way healthcare must evolve to meet the needs of older adults.

When people talk about aging, the conversation often focuses on challenges: rising healthcare costs, social isolation, chronic illness, confusing benefits, and families trying to care for aging parents while also raising children and managing careers of their own.

I see those realities every day. But I also see something else: reasons to be hopeful.

Redefining What “Healthy Aging” Means

Over the course of my career, I have had the privilege of leading various healthcare organizations. Those experiences have shaped my belief that the Program of All-Inclusive Care for the Elderly (PACE) offers a strong model for the future of healthcare.

The principle behind PACE is simple: older adults should be able to age with independence in the communities they call home. For too long, healthcare focused on treating illness. But in the past few decades, there has been a positive shift and a growing recognition that health is about more than prescriptions, procedures, or hospital visits.

More and more, care is being shaped around what matters most to older adults. It is becoming more holistic, centered on their unique needs and preferences with a focus on prevention, mobility, nutrition, mental health, connection, and purpose. Just as timely health services are important to maintain an individual’s condition, their quality of life is equally vital. Access to culturally sensitive care, a warm meal, transportation to a doctor’s appointment, a sense of belonging, a found community, and the ability to age in place can all be just as meaningful, if not more, to a person’s well-being as medical treatment itself.

At CenterLight Healthcare PACE, we see this firsthand. Many times, a participant’s health improves not only because they receive all the services they need, but because care centers on them. Their care team understands their conditions, cultural and personal preferences, needs, and goals.

To me, this is proof that human connection can truly change outcomes.

In addition, older adults are redefining expectations around aging. They want independence, choice, and community and expect healthcare systems to adapt to them, not the other way around.

The people we serve bring rich life experiences, strong relationships, and a lasting presence in the communities around them. They make a difference in the lives of their care team as much as their care team does in theirs. They have given so much in their lifetime, and it is our turn to give back by providing the high-quality care they deserve.

Supporting the Whole Family

Caregiving has historically happened behind closed doors, often with little recognition. Today, that is beginning to change. More employers are beginning to understand the realities caregivers face. Advocates are urging policymakers to pay closer attention to long-term care needs. Healthcare organizations are investing in interdisciplinary models that support both older adults and their families.

At CenterLight PACE, we often see the relief families feel when they have a trusted team to turn to. With support for medications, transportation, therapies, social services, and medical care, families can have peace of mind and spend less time managing details and more time simply being with the people they love.

The Future of Aging Depends on Compassionate, Mission-Driven Care

One of the most inspiring parts of my role is seeing the commitment of those who have cared for older adults for many years, alongside those who are just beginning their careers. I feel fortunate to work with professionals who bring empathy, respect, and heart to what they do.

They include nurses who advocate for participants, social workers who help families through difficult moments, rehabilitation professionals who help people stay safe and independent, and therapists who help make daily life easier and more fulfilling.

The future of aging will always depend on caring people. Even with the challenges facing our industry, there are still many who are drawn to this work because they want to make a difference in the lives of others. Given the right support, their impact can reach even further.

A Future Worth Building

Aging is no longer a niche issue. Communities are increasingly recognizing that supporting older adults is not just a healthcare responsibility; it is a societal one. Cities are becoming more age friendly, intergenerational programs are growing, and conversations about accessibility, inclusion, and dignity are becoming mainstream.

I am hopeful because I see momentum, care models that put connection and humanity first, families finding support, and older adults continuing to live meaningful lives in the communities they love. More importantly, I see a growing understanding that aging is a deeply human experience, one that compels us to provide the kind of support that helps older adults feel seen, valued, and cared for.

About the Author

This blog post is written by Tara Buonocore-Rut, President and Chief Executive Officer at CenterLight Health System.

In her own words:

"My passion for leading healthcare organizations to provide high quality services to those who need them springs from my personal experience with eldercare. I believe in providing care that you’d want your own loved ones to receive. To be able to do this, it is imperative to see things from the perspective of compassion, caring, and kindness. With more than two decades of leadership experience in this industry, I truly believe that PACE is one of the nation’s best-kept health care secrets."

Sources:

*Older Americans 2024: Key Indicators of Well-being

**Master Plan for Aging

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Updated May 29, 2026

Different Voices, One PACE: How Diversity Drives Compassionate Care

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Healthcare begins with people.

At CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE), every participant brings with them a unique story — shaped by culture, family traditions, personal experiences, and individual challenges. No two journeys are the same. This is why diversity in healthcare is essential.

We believe that the strength of our care comes from the diversity of our staff. Different voices, perspectives, and experiences allow us to connect deeply, serve compassionately, and make a difference in the lives of those who trust us with their care.

Human Connection is the Heart of Healthcare

CenterLight Healthcare has been providing managed long-term care services to older adults in New York for more than four decades. Through our many years of experience, we have seen first-hand that meaningful moments in care are not found in diagnoses or care plans. Instead, they are found in understanding: a familiar language spoken, cultural events at our PACE sites, or a staff member who listens with empathy because they have walked a similar path.

These moments truly matter.

For many of our participants, having a care team who understands their background can make the difference during vulnerable moments. It reminds them that they are not alone. When participants feel seen, heard, and respected, trust grows. And trust is one of the foundations of high-quality care.

Diversity is one of CenterLight’s core values. Our team reflects the cultures and languages of the New York community and the older adults we serve at our eleven sites. In fact, CenterLight staff members speak more than 25 languages and dialects. This helps us understand the needs of our participants and enables us to provide care as unique as they are. It helps us build relationships that go beyond medical care and create a sense of comfort that makes our participants think of us as their second family and our centers as a second home.

Source: CenterLight Healthcare PACE Census as of January 2026

Different Perspectives Make Us Stronger

Healthcare is constantly evolving, and the challenges we face require more than one way of thinking.

Creative and effective ideas often come from teams made up of people with different backgrounds and perspectives. Diversity doesn’t only encompass culture; it also includes diversity in expertise. It fosters teamwork and encourages innovation, creativity, and collaboration. It allows us to approach challenges with open minds and find solutions that are thoughtful, innovative, and inclusive.

The PACE model of care lends itself to diversity. Each participant receives care from a team made up of different disciplines -- like pieces of a puzzle coming together to provide all the services they need.

Every voice at CenterLight contributes to the bigger picture. Whether someone is part of the care team or works in administrative positions, each person brings valuable insight that strengthens the care we provide.

Inclusion Creates Belonging

Diversity is about more than representation. To us, inclusion means fostering an environment and a culture where our employees feel safe sharing their ideas, experiences, and perspectives. It means recognizing that every team member has something meaningful to offer.

When employees feel supported and connected, that sense of belonging extends to our participants, their caregivers, our care partners, and the New York community.

One Mission, Many Voices

What makes CenterLight special is not that we all come from the same place or share the same experiences. What makes us special is our shared commitment to caring for others.

Every voice, every story, and every perspective add something valuable to the fulfillment of our mission: to provide care that enriches the lives of those we serve and helps them continue to live safely and independently in their own homes.

Click here to learn about careers at CenterLight.

About the Author

This blog post is written by David Silva, Chief Administrative Officer at CenterLight Health System. David has been working at CenterLight for more than 10 years and oversees Human Resources, Marketing, Information Technology, and Parkchester Enhancement Program (PEP) for Seniors, a Naturally Occurring Retirement Community in Bronx, New York.

In his own words:

"At CenterLight, I believe our strength is our teamwork. We work together to provide high quality care, and each of us is committed to meeting our participants’ needs with respect, dedication, and compassion."

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Updated May 27, 2026

Keeping Up with the PACE of Aging at 105!

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Mr. Santiago Ureña has been enrolled at CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) since 2011. Many of the most meaningful milestones of his life have been celebrated at CenterLight. From his 65th wedding anniversary in 2023 to being honored at CenterLight PACE's Centenarian Day celebration and birthdays surrounded by loved ones. Santiago has become known for his joyful spirit and love of dancing. Originally from the Dominican Republic, Santiago spent much of his life serving others and staying active, something his daughter says continues to motivate him today. After recovering from a stroke earlier this year, one of the moments he looked forward to most was returning to the PACE site in Flushing to celebrate his 105th birthday with the staff, participants, and care team he considers family.

In this special video, Santiago and his daughter reflect on the care, compassion, and encouragement their family has received throughout the years, as well as on his recovery. They describe the CenterLight team as a family and the PACE site as his second home. Santiago's story is a reminder of how meaningful community, connection, and compassionate care can be at every stage of life.

Understanding High Blood Pressure

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High Blood Pressure is a common and dangerous condition. Having High Blood Pressure means the pressure of the blood in your blood vessels is higher than it should be. The good news is you can take steps to control your blood pressure and lower your risk of heart disease and stroke.

Who is Affected?

According to the Centers for Disease Control and Prevention (CDC), nearly half of adults in the United States (48.1%, or about 119.9 million people) have hypertension or are taking medication for hypertension.

Risk Factors

Age

The chance of having high blood pressure increases as you get older.

Gender

A higher percentage of men (50.8%) have high blood pressure than women (44.6%). Men younger than age 55 are more likely to have hypertension than women in the same age group. After menopause, women’s risk of developing high blood pressure increases and rates become similar to men’s by around age 60.

Family History

Family history is an important risk factor for high blood pressure. Individuals who have parents or close relatives with hypertension are more likely to develop the condition themselves due to inherited genetic traits and shared lifestyle habits. Genetics can influence how the body regulates blood pressure, including salt sensitivity, hormone levels, and blood vessel function.

Race

According to the CDC, high blood pressure is more common among non-Hispanic Black adults (58%) than among non-Hispanic White adults (49%), non-Hispanic Asian adults (45%), or Hispanic adults (39%).

What are the symptoms of High Blood Pressure?

High Blood Pressure is sometimes called the “silent killer” because it usually has no warning signs or symptoms. Many people do not know that they have High Blood Pressure. That’s why it’s important to get checked regularly.

What Blood Pressure Numbers Mean

Blood pressure is measured using two numbers. The first number, called systolic blood pressure, measures the pressure in your blood vessels when your heart beats. The second number, called diastolic blood pressure, measures the pressure in your blood vessels when your heart rests between beats.

Note that you should consult with your doctor regarding what your normal blood pressure is.

Take the following steps for a healthy future:

Lifestyle Changes

Making healthy lifestyle changes can help control High Blood Pressure. A healthy lifestyle includes following a healthy diet, being physically active, maintaining a healthy weight, and not smoking.

Medicines

Take all blood pressure medicines that your doctor prescribes. Know the names and doses of your medicines and how to take them. If you have questions, talk with your doctor or pharmacist.

Ongoing Care

If you have High Blood Pressure, have medical checkups or tests as your doctor advises. Your doctor may need to change or add medicines to your treatment plan over time. Routine checkups allow your doctor to change your treatment right away if your blood pressure goes up again.

Keeping track of your blood pressure is important. Have your blood pressure checked on the schedule your doctor advises.

The National Heart, Lung, and Blood Institute’s (NHLBI’s) “My Blood Pressure Wallet Card” (accessible via their website at https://www.nhlbi.nih.gov/files/docs/public/heart/hbpwallet.pdf) can help you track your blood pressure. You can write down the blood pressure readings from your provider appointments as well as names and doses of your medicines with this handy card. During checkups, you can ask your doctor or health care team any questions you have about your treatments.

CenterLight Healthcare PACE is committed to providing accurate health-related ilated information to help individuals live well, stay healthy and make well-informed healthcare decisions. Information in this material is strictly educational. We recommend that users consult with their medical provider regarding their care.

About the Author

This blog post is written by Heather Ogando, MD, Vice President of Clinical Operations at CenterLight Healthcare PACE.

In her own words:

“I chose to work in healthcare because I saw firsthand how overwhelming and inefficient the system can feel for so many people. I wanted to be part of making it more accessible and easier to navigate, so individuals can spend less time struggling with the system and more time focusing on their health and well-being.”

Sources:

Centers for Disease Control and Prevention | www.cdc.gov

National Institute of Aging, National Institutes of Health | www.nia.nih.gov

National Heart, Lung and Blood Institute National Institutes of Health | www.nhlbi.nih.gov

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Updated May 12, 2026

Beyond Credentials: The Importance of Empathy, Experience and Expertise in Healthcare

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Credentials matter, especially in healthcare. Degrees, licenses and certifications are essential to ensure expert, high quality care. But while many people evaluate healthcare choices based on credentials alone, they don’t tell the full story of what makes care truly exceptional.

That’s where PACE comes in. From medical care to social support, CenterLight’s Program of All-Inclusive Care for the Elderly (PACE) brings together the missing pieces older adults need to live independently at home and in the community.

Where Care is Personal

For CenterLight participants — and our staff — PACE is personal. Our care team goes beyond credentials to deliver whole-person care, while building real relationships with the older adults we serve.

Each participant is supported by an interdisciplinary team (IDT) that may include a primary care provider, nurse, social worker, rehabilitation therapist, dietitian and other specialists based individual needs. These caring professionals take time to listen and truly understand participant preferences and challenges. They do this by seeing the person, not just the diagnosis.

Consistent, familiar faces provide comfort and help build trust while respect for cultures, languages and lifestyles help participants feel understood and supported.

This model of care provides something unique: a deeper connection which leads to stronger health outcomes.

Trusted Expertise, Proven Experience

Many older adults have complex medical and social needs, and PACE teams bring clinical expertise, geriatric experience and seasoned judgment to every care plan.

By working together and communicating effectively through regularly scheduled meetings, they are able to identify and understand barriers and close gaps in care. The staff is also required to stay current and encouraged to pursue continued professional development through ongoing training, continuing education and regulatory updates, ensuring participants receive high-quality care. Our goal is to meet each individual's emotional, social, psychological and spiritual needs.

A Mission-Driven Workplace

For more than 40 years, CenterLight Healthcare has been caring for New Yorkers from diverse backgrounds. CenterLight PACE is the largest not-for-profit program of its kind in the nation with locations throughout the New York Metro area.

Our workforce reflects the communities we serve — speaking more than 75 languages and dialects — while understanding and appreciating cultural nuances.

Our values:

Integrity
Creativity
Diversity
Caring
Accountability
Approachability
Availability

And we know that our employees are at the heart of exceptional care.

Click here to learn about careers at CenterLight.

About the Author

This blog post is written by David Silva, Chief Administrative Officer at CenterLight Health System. David has been working at CenterLight for more than 10 years and oversees Human Resources, Marketing, Information Technology, and Parkchester Enhancement Program (PEP) for Seniors, a Naturally Occurring Retirement Community in Bronx, New York.

In his own words:

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Updated February 10, 2026

For the Mom Who Does It All, Health Shouldn’t Come Last

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Mother’s Day is a time to honor the incredible women who nurture, guide, and inspire us. For many moms, the journey is uniquely challenging. Some find themselves juggling a full-time job, caring for their children, and supporting aging parents. Amidst these responsibilities, prioritizing their own well-being often takes a backseat.

Take time for yourself.

Whether you’re dealing with seemingly never-ending errands or striving to create quality moments with your loved ones in the face of a constantly full schedule, remember that your own wellness matters.

Taking a few minutes to unwind can do wonders. Allowing yourself time just to sit and enjoy a cup of coffee, finish a chapter from a book you’ve been wanting to read, or even watching a half-hour episode of your favorite TV show can make you feel recharged.

As the saying goes, you can’t pour from an empty cup. Life comes with a lot of imperfections, and sometimes, you have to let it. A meal doesn’t have to be from a complicated recipe, and the house doesn’t have to be spotless before you allow yourself to take a well-deserved break.

Ask for help.

You don’t have to carry everything alone. You can lean on your partner, family, or friends. Whether that means asking someone to handle school drop-off, pick up groceries, or watch the kids for an hour so you can rest or make it to an appointment, you’ll be surprised at the willingness of those around you to lend a hand.

Keeping Up with the PACE of a Busy Life

If you’re taking care of aging parents, consider sharing a simple weekly plan with siblings or relatives. You can also explore community resources that can lighten the load, such as CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE).

CenterLight PACE is a health plan that provides all the care participants need to live safely and independently in their own homes and communities. With CenterLight PACE, your loved one will have the support of a full team that includes, but is not limited to, doctors, nurses, physical and occupational therapists, social workers, dietitians, and therapeutic recreation specialists, who provide care in the PACE centers, in the home, and in the community.

CenterLight operates eleven PACE centers where participants can receive medical care, social work, rehabilitation, and nutrition services on-site, as well as enjoy recreation activities, opportunities to socialize, and nutritious meals. We also have a South Asian Cultural Alternative Care Setting* in Jamaica, where participants can engage in activities and meals in a place developed with their cultural and individual needs in mind, including spaces for prayers and meditation.

Patricia Connelly, Chief Operations Officer at CenterLight Health System, explains:

“From providing medical care to coordinating transportation to and from medical appointments, you can think of CenterLight PACE as an extended family member who’s always there to help. Our care goes beyond our participants’ clinical needs—we also provide meaningful experiences and opportunities for connection at our centers. Imagine not having to worry while you’re at work, because your parent is dancing with friends or painting a work of art.”

Accepting support isn’t a sign of weakness. It’s a way to protect your health and make sure your loved ones are cared for. Whether it’s leaning on friends and family or a program like CenterLight PACE, you deserve a circle of support that helps you stay present, energized, and well.

Prioritize your health.

When you’re doing everything for others, it is easy to forget about your own health. Eating well and finding time to exercise can be more difficult for busy moms, but you need to prioritize your own wellness. Making sure that you see your medical provider regularly can be time-consuming, but it will help prevent any conditions from getting worse, which means you can stay as healthy as possible for your children, significant other, parents, and yourself.

A wish for you.

We hope you find balance, peace of mind, and the support you deserve, because when you’re healthy, your family flourishes too. Happy Mother’s Day!

To learn more about CenterLight Healthcare PACE, please call us at 888-681-PACE (TTY 711), 8AM-8PM, Monday-Friday.

*Alternative Care Settings are an option for PACE participants who prefer a smaller, more intimate setting to receive on-site socialization, social services, personal care services, therapeutic recreation and meals. Other center-based services, such as primary care physician services, nursing and rehabilitation are offered at our PACE Centers.

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Updated April 14, 2026

Osteoarthritis and Fall Prevention: Staying Safe and Active

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May is Osteoarthritis (OA) Awareness Month, a time to bring awareness to this common condition and learn how to manage it safely.

Osteoarthritis, often called “wear-and-tear” arthritis, is the most prevalent form of arthritis in the United States. It develops when the protective cartilage in your joints gradually breaks down, causing pain, stiffness, and reduced mobility. OA most often affects the knees, hips, and hands, making everyday activities more challenging.

According to the Centers for Disease Control and Prevention (CDC), over 32.5 million adults in the United States live with OA, and this number is expected to grow. Because OA can impact strength, balance, and joint flexibility, fall prevention is a critical part of managing OA.

Why Fall Prevention Matters for OA

OA-related pain and stiffness can make routine movements slower or less stable. Muscle weakness around affected joints can reduce balance, increasing the risk of falls. Falls can lead to injuries such as fractures, which may further limit mobility and independence. That’s why safety strategies are essential for anyone living with OA.

Fall Prevention Tips

Simple changes at home can greatly reduce your risk of falling:

Keep floors dry and clutter-free.
Remove loose rugs or secure them with non-slip backing.
Ensure good lighting, especially in hallways and bathrooms. Night lights can also help.
Wear non-slip socks or shoes indoors.
Use grab bars in the bathroom if available.

Keep Moving—Safely

Staying active helps maintain strength, balance, and flexibility, even in winter.

Continue with your rehabilitation exercises as advised by your physical or occupational therapist. Consult a rehabilitation therapist or medical professional to find out what exercise is right for you.
Gentle stretching helps reduce stiffness caused by cold weather.
Let your rehabilitation therapist or medical professional know if you feel weaker, dizzy, or unsteady.

Strong muscles and good balance are effective defenses against falls.

Dress for Safety and Warmth

As the weather warms up and as we celebrate Osteoarthritis Awareness Month, remember to dress with safety in mind—especially for adults 55 and older:

Wear light, breathable clothing that allows easy, comfortable movement
Avoid loose or dragging clothing that could increase your risk of tripping
Choose supportive, closed-toe shoes with rubber soles for better grip and stability
Make sure shoes fit well and are easy to put on and take off
Keep your hands free to help maintain balance and a secure grip on rails or walking aids

Listen to Your Body

Falls often happen when we’re in a hurry. If you feel tired, dizzy, or unsteady:

Stop and rest.
Sit down if needed.
Don’t rush, especially when standing up from a chair or bed.

For CenterLight Healthcare PACE Participants

Support from Your Rehabilitation Team

Managing OA doesn’t have to be a solo effort. Our Rehabilitation Team is here to help you:

Maintain joint mobility and flexibility.
Improve strength and balance.
Reduce fall risk at home and in daily activities.
Stay independent and active.

With the right strategies, support, and personalized care, living safely and well with OA is achievable.

Final Thought: Stay Safe, Stay Independent

This May, for Osteoarthritis Awareness Month, take time to learn about OA, adjust your home for safety, and prioritize strength and balance. Small steps every day can make a big difference in preventing falls and maintaining your quality of life.

About the Author

This blog post is written by Tatyana Brisman, PT, Regional Rehabilitation Manager at CenterLight Healthcare PACE. Tatyana celebrated her 20th year of working at CenterLight in 2025.

In her own words:

"Over the years, my responsibilities have evolved, but my mission has remained the same: to ensure our participants are safe in their communities by providing high quality care and being a supportive, collaborative member of the care team. Being a Physical Therapist is more than just a job—it’s a calling. And I’m grateful every day to be part of a field that makes such a difference in people's lives."

Sources:

Centers for Disease Control and Prevention (CDC) – Osteoarthritis Facts: https://www.cdc.gov/arthritis

Arthritis Foundation – Osteoarthritis and Exercise Guidance: https://www.arthritis.org/

National Institute of Arthritis and Musculoskeletal and Skin Diseases (NIAMS) – Osteoarthritis Information: https://www.niams.nih.gov/

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Updated April 14, 2026

How to Manage Stress as You Age

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The golden years are often depicted as a happy, worry-free time, but the reality is that many older adults are dealing with new sources of stress. According to the National Council on Aging, some of the most common causes are:

Chronic illness
Caregiving responsibilities
Loss and grief
Feeling of isolation and loneliness
Financial worries
Major life changes including retirement or moving

CenterLight Healthcare’s Program of All-Inclusive Care for the Elderly (PACE) provides older adults with services that support their mental, physical and social health so they can enjoy this time in their life — feeling healthy, happy and stress-free.

Just Keep Moving!

Physical and mental health go hand in hand. Being active can boost your mood, improve sleep and support overall well-being. At CenterLight PACE, our rehabilitation team works with participants on building and maintaining strength and managing health conditions so they can remain living safely and independently at home. Our PACE Centers also have an open gym that have state-of-the-art equipment available for use. Participants also enjoy dance, yoga, chair exercise and other movement activities offered on site.

Take Time to Relax and Connect with Others

CenterLight PACE Centers have something for everyone, whether it’s rediscovering an old hobby or finding a new passion.Participants enjoy art, crafts, music, gardening, trips, outdoor activities and so much more. It’s the perfect place to relax and enjoy what you love. Our Therapeutic Recreation team plans activities to suit the needs of participants.

Eat Well to Age Well

Food is fuel and provides many health benefits. CenterLight PACE Centers offer healthy breakfast and lunch options to participants. Our Nutrition Team also works with participants to create individualized meal plans to help them manage chronic diseases.

Prevention is Better Than a Cure

One of the biggest causes of stress for older adults is living with chronic illnesses. It’s more important than ever to keep up with preventive care to identify potential health issues early and prevent them from getting worse. According to the Centers for Disease Control (CDC), over 90% of older adults have at least one chronic condition. With all-inclusive care, our medical services are located within our PACE center. Transportation is provided to and from the PACE center or appointments with in-network community providers. For those who can’t travel, home care services are also an option.

About CenterLight Healthcare PACE

CenterLight’s Program of All-Inclusive Care for the Elderly (PACE) aims to provide whole-person care that enriches the lives of participants and helps them live safely in their homes and communities. The care teams at our 11 PACE Centers work side by side to provide knowledgeable, attentive and culturally sensitive care to our members and are fluent in both the languages and customs of our participants.

CenterLight Healthcare PACE is committed to providing accurate health-related information to help individuals live well, stay healthy and make well-informed healthcare decisions. Information in this material is strictly educational. We recommend that users consult with their medical provider regarding their care.

About the Author

This blog post is written by Kim Sodano, LCSW, LNHA, Director of Social Work at CenterLight Healthcare PACE.

In her own words:

"I became a social worker to make a positive impact toward social change. Being an advocate for individuals and communities while witnessing resilience and transformation is extremely rewarding."

Sources:
Important facts about falls. (2024). Centers for Disease Control and Prevention. https://www.cdc.gov/chronic-disease/about/index.html
Trends in Multiple Chronic Conditions Among US Adults. (2025). Centers for Disease Control and Prevention. https://www.cdc.gov/pcd/issues/2025/24_0539.htm
Managing Stress. (2025). Centers for Disease Control and Prevention. https://www.cdc.gov/mental-health/living-with/index.html
Stress and How to Reduce It: A Guide for Older Adults. (2025). https://www.ncoa.org/article/stress-and-how-to-reduce-it-a-guide-for-older-adults/

H3329 Blog_NoPOInfo_Managing Stress
Updated April 20, 2026

Meet Artist and CenterLight PACE Participant Sister Mary Anna Euring, O.P.

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Sister Mary Anna Euring, O.P., an artist and mind-body-spirit specialist, says CenterLight PACE has helped her continue living with purpose, creativity and independence at 86 years young. A PACE participant since 2018, she continues to share beauty, inspiration and joy through her artwork.

In her own words, “I'm very fond of CenterLight and the staff here. They're caring. They're loving. And they answer and take care of my needs. Everybody is treated with such dignity and respect.” – Sister Mary Anna Euring, O.P.

View Sister Mary Anna's full testimonial below:

H3329 NoPOInfo_Sister MaryAnnaTestimonial
Updated April 21, 2026

Spring Allergy Prevention: Tips to Breathe Easy This Season

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How to Prevent and Minimize Allergies as Nature Blooms

Spring is a beautiful time of year, with flowers blossoming and trees turning green. But for many, it also marks the beginning of allergy season.

According to a 2024 study conducted by the National Center for Health Statistics, 25.2% of adults aged 18 and older suffer from seasonal allergies.* So if you find yourself sniffling, sneezing, or dealing with itchy eyes, you’re not alone.

Allergies are caused by pollen, mold, and other airborne irritants that are more prevalent during spring. Thankfully, there are several ways you can minimize your symptoms and make the most of the season.

What Causes Seasonal Allergies?

Understanding what sets off your allergies is the first step. Common spring allergens include tree pollen, grass pollen, and mold spores. Avoid exposure by:

Keeping track of your symptoms.
Checking daily pollen counts in your area.
Staying indoors when counts are high.

Keep Your Indoor Environment Clean

Although pollen outdoors is often the main cause of allergies, allergens can easily find their way into your home. Some things that you can do include:

Regularly clean floors and surfaces.
If possible, use a HEPA filter in your HVAC system.
Keep windows closed on windy days.

Wash your bedding regularly.
Change your clothes after being outside.

Practice Smart Outdoor Habits

When spending time outdoors, consider:

Wearing sunglasses and a hat to block pollen from your eyes and hair.
Showering after outdoor activities.
If you exercise outside, choose early mornings or late evenings when pollen levels tend to be lower.

Consult With a Healthcare Professional

If your allergy symptoms are persistent, don’t hesitate to speak with a medical provider. If you are a CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) participant, please notify your care team.

Medical professionals can recommend over-the-counter or prescription medications, depending on your condition. In some cases, allergy shots may also be an option for long-term relief.

Embrace Spring with Confidence

By taking proactive steps to prevent allergies, you can enjoy all the beauty spring has to offer. With a little extra care, your days can be filled with fresh air, sunshine, and fewer sniffles. Remember, prevention is key to making the most of the season!

*Source: National Center for Health Statistics, Center for Disease Control and Prevention, https://www.cdc.gov/nchs/products/databriefs/db545.htm

About the Author

Indy Toussaint, RN, is a Diagnostic and Treatment Center Regional Administrator at CenterLight Healthcare.

In her own words:

"I chose to work in healthcare because I want to support and be there for people. It gives me a strong sense of purpose and fulfillment knowing I can make a meaningful impact in their lives. I enjoy being able to catch potential issues early, monitor our participants' progress, and educate them about lifestyles changes, medications and the importance of healthy living. Building relationships with participants is especially important to me, so they can feel comfortable, supported, and know that someone genuinely cares about their well-being."

H3329 BlogNoPOInfo SeasonalAllergies
Updated April 15, 2026

Planning for Peace of Mind: What You Need to Know About Advance Directives

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It’s an emotional time when a loved one is facing a medical crisis. Family members may need to step in and make quick decisions on your behalf — often without knowing exactly what you would want. This can lead to stress, uncertainty and even conflict.

Conversations about end-of-life care are never easy. They are deeply personal and often shaped by culture, faith and values. But taking control of your future healthcare decisions can provide peace of mind — not just for you, but for your loved ones as well. After all, it’s your decision that matters.

What are Advance Directives?

Advance Directives are legal documents that outline your healthcare wishes in case you are unable to speak for yourself.

With a little planning, you can clearly communicate your preferences to help your family, caregivers and healthcare providers follow the decisions that matter most to you.

Make Your Wishes Known: The Importance of Advance Directives

“Although advance care planning is a critical part of patient care, only about 50% of older adults have engaged in advance care planning. Of those older adults, about one-third have documented their wishes and only 10%–20% discussed their wishes with clinicians,” according to the National Committee for Quality Assurance (NCQA). The reasons vary, but may include lack of awareness or understanding, procrastination, or discomfort discussing the topic.

Having a plan in place can:

Let your voice be heard when it matters most.
Ensure your loved ones are not left guessing and feeling overwhelmed.
Help reduce family conflict or disagreements.
Allow your care team to better understand your choices and act quickly.

Types of Advance Directives

A Health Care Proxy lets you choose someone you trust to make medical decisions on your behalf.
A Living Will explains the type of medical care you would or would not want. This may include preferences about:
- Life-sustaining treatmentsFeeding tubes or IV nutrition
- Pain management and comfort care.

A Medical Order of Life Sustaining Treatment (MOLST) is a medical form that translates your wishes into a doctor’s orders that must be followed by healthcare professionals, including emergency personnel. The document travels with you across care settings — home, hospital or nursing facility. It may include decisions about:
- CPRUse of breathing machines
- Hospital transfers and other life-sustaining measures.

A Do Not Resuscitate (DNR) is a written order signed by a healthcare provider for people who are seriously ill or are at an advanced age and do not want any life-saving measures if their breathing or heart stops. They will still receive care to keep them comfortable.

Your preferences may change over time, so it’s important to review and update your advance directives — especially after major life or health changes.

Don’t Wait for a Crisis

Planning for the future is a gift — to yourself and to the people who care about you. By taking the time now to make your wishes known, you can reduce stress and ensure your decisions are honored.

Speak to your healthcare provider for more information.

CenterLight Healthcare PACE is committed to providing accurate information to help individuals plan for the future and make informed decisions about their care and personal wishes. The information in this material is strictly educational. We recommend consulting with a social worker, legal advisor or medical provider.

About the Author

This blog post is written by Kim Sodano, LCSW, LNHA, Director of Social Work at CenterLight Healthcare PACE.

In her own words:

"At CenterLight PACE, helping our participants prepare advance directives is part of supporting their health and independence. Planning ahead not only ensures that their wishes are honored — it provides their family and caregivers with peace of mind.”

Sources:

Advance Care Planning: Advance Directives for Health Care (October 31, 2022), NIH National Institute on Aging (NIA) nia.nih.gov/health/advance-care-planning/advance-care-planning-advance-directives-health-care
Advance Care Planning (July 2025), New York State Department of Health (July, 2025), health.ny.gov/community/advance_care_planning/Advance Care PlanningAdvance Care Planning (n.d.), National Committee for Quality Assurance (NCQA), ncqa.org/report-cards/health-plans/state-of-health-care-quality-report/advance-care-planning-acp/

H3329 Blog_NoPOInfo_Advance Directive
Updated April 9, 2026

How CenterLight PACE Supports Everyday Living

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Aging well isn’t just about doctor visits and prescriptions. It’s about staying connected to the community and being able to manage everyday needs. For many older adults with complex health conditions, coordinating care, managing appointments, and handling everyday activities can become difficult over time. Programs that bring these supports together in one place can help reduce that burden.

That’s where CenterLight Healthcare’s Program of All-Inclusive Care for the Elderly (PACE) comes in, offering a support system built around the unique needs and preferences of older adults.

All the Care You Need

CenterLight PACE serves adults aged 55 and over who have Medicaid and/or Medicare, need more than 120 days of community-based long-term care, and live in their service area.*

The organization’s mission is to provide individualized care that enriches the lives of those they serve and helps them age in place.

Their care team — which includes, but is not limited to, doctors, nurses, therapeutic recreation specialists, physical and occupational therapists, social workers, and dietitians — works together to provide all the care their participants need. Their services include medical care, prescription medications, vision and dental care, socialization and recreation activities, rehabilitation, home care, transportation to and from medical appointments and the PACE center, and more. In addition, participants have access to the CenterLight open gym as well as their Day Health Center, where they can enjoy nutritious meals and therapeutic recreation activities.

By organizing care through one program, CenterLight PACE aims to reduce unnecessary hospital visits and help participants continue living in their homes and communities rather than transitioning to nursing facilities.

The “My Needs Card:” Supporting Everyday Life

Beyond these services, CenterLight PACE recognizes that practical, everyday needs matter, including groceries, household essentials, and more. CenterLight’s “My Needs Card” gives an extra layer of support, helping ensure that participants thrive with independence.

Every month, CenterLight PACE participants receive $220 (no rollover)** to spend on items that support quality of life. Instead of worrying about small but essential expenses, participants can use the card to support their routines and personal preferences, including stocking the kitchen and covering household essentials.

The My Needs Card is also part of CenterLight’s commitment to preventive care and overall well‑being. Participants have opportunities to earn an additional $30 for each completed wellness action (up to $360 per year) by taking steps that support long‑term health, such as getting recommended vaccinations or completing annual dental and vision exams.

Since CenterLight PACE already covers prescription medications and medically necessary diabetic supplies, the My Needs Card can be used for the things that make everyday life more manageable and enjoyable. Eligible purchases include food, toiletries, over‑the‑counter items, utility bills, fitness memberships, and transportation for non‑medical needs. The card is accepted at major retailers as well as thousands of local stores, giving participants flexibility to shop where they feel most comfortable.

The My Needs Card reflects CenterLight PACE’s belief that aging well means feeling supported, respected, and in control of daily choices.

Supporting Body, Mind, and Spirit

With older adults facing more challenges in a changing healthcare environment, CenterLight PACE is an all-in-one solution that supports the whole person – body, mind, and spirit. By combining expert medical care with social connection, community support, and added flexibility through the My Needs Card, CenterLight PACE empowers their participants to live safely and confidently in their own homes. It’s more than just healthcare. It’s a community of care built around each participant’s unique healthcare journey.

If you would like more information, you can visit their website at www.centerlighthealthcare.org or call 1-888-681-PACE (TTY 711), 8AM-8PM, Monday-Friday.

*Click here for a full list of eligibility requirements.

**Any unused monthly “My Needs Card” benefit amount expires and does not roll over to the next month. However, earned wellness rewards can be used until the end of the year. The “My Needs Card” does not substitute for required or already provided Medicaid and/or Medicare covered services under PACE. The Interdisciplinary Team determines medical necessity.

H3329 MyNeedsCard Approved 04012026

Meet CenterLight PACE Participant Evelyn Baez

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Meet CenterLight PACE participant Evelyn Baez, who enrolled in our program in 2022. Evelyn describes PACE as a place where she can maintain her independence, participate in activities she loves, and be part of a supportive community.

In her own words, “I've made a lot of friends. We try to look out for each other. It's like if I'm home, but home away from home!” – Evelyn Baez

View Evelyn's full testimonial below:

H3329 NoPOInfo_EvelynTestimonial
Updated March 23, 2026

How CenterLight PACE Supports Hormonal Health

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The body’s endocrine system plays an important role in regulating essential functions through hormones such as insulin, which helps control blood sugar, melatonin (which supports healthy sleep), and growth hormones that influence overall wellness. As we age, changes in hormone levels are common and can contribute to health conditions that require ongoing care and monitoring.

Hormonal/Endocrine Disorders

CenterLight PACE provides comprehensive care for participants living with conditions such as:

Chronic Kidney Disease
Diabetes
Hypo/Hypethyroidism
Renal Failure
Dialysis

A Team to Support Hormonal Health

At the CenterLight Healthcare Program of All‑Inclusive Care for the Elderly (PACE), our goal is to manage our participants' health and help them continue to live safely and independently in their own homes for as long as possible.

The strength of CenterLight Healthcare PACE lies in the skill and dedication of our care team, which includes, but is not limited to, doctors, nurses, physical and occupational therapists, dietitians, social workers, and therapeutic recreation specialists. Each participant receives personalized care according to their needs. For those managing hormonal or endocrine conditions, care is coordinated by the CenterLight PACE team and may include services from our extensive network of specialty providers. We also have a team of pharmacists who help with proper management of medications.

Services to Support Hormonal Health

Care for participants with hormonal or endocrine disorders may include a combination of services provided both at the CenterLight PACE Center and at home.

At the CenterLight PACE Center	At Home
Individualized meal plan	Personalized exercise programs
Support groups, workshops, and nutrition counseling from registered dietitians	Assistance provided by the Home Health Aide, Personalized Care Worker
Physical exercise and walking groups	Educational materials and monitoring devices
Medical management, including monitoring of blood sugar	Clinician home visits and regular follow-up
Administration of medications	Meal planning and support to promote hormonal balance
Dialysis center collaboration	Transportation services

At CenterLight PACE, we take a whole‑person approach to hormonal health—providing coordinated, compassionate care that supports both medical needs and everyday well‑being. By combining clinical expertise with personalized services, we help participants manage their conditions with confidence while continuing to live comfortably and independently at home.

About the Author

Patricia Connelly serves as Chief Operations Officer at CenterLight Healthcare. Inspired by her mother who is a retired registered nurse, Patty built her career around a passion for caring for others. When asked what she enjoys most about working in healthcare, Patty shares that engaging with the participants who rely on CenterLight for their care is the most rewarding and fulfilling part of her role.

In her own words:

“It is inspiring to hear their stories and to know that we make a meaningful difference in their lives."

H3329 Blog_HormonalHealth Approved 03052026
Updated February 20, 2026

Your Voice Matters: Speaking Up for Your Health

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When you visit your medical provider, it’s important to let them know any concerns you may have. Feeling prepared can turn an intimidating appointment into a productive conversation that centers on you. When you take an active role, your care becomes more personal and more aligned with what matters most to you.

A little preparation goes a long way. Before your appointment, take time to organize your thoughts so you can focus on the conversation, not on trying to remember details.

Before you arrive:

Write down the questions or concerns you want to discuss.
Bring an up‑to‑date list of all medications you take, including vitamins and supplements.
Make note of any new symptoms, changes in how you feel, or concerns you’ve noticed since your last appointment.
Write down recommendations or instructions you’ve received from other medical providers, specialists, or members of your care team.

If you are prepared, your medical provider can better understand your needs and you can get the most from your visit.

During your visit: speak up and stay engaged.

Remember that your appointment is a conversation, not a one‑way exchange. It's your health, so you deserve clear explanations and thoughtful answers from your care providers.

Bring paper and a pen so you can write down important details or next steps.
If something isn’t clear, let your medical provider know. It’s okay to ask for an explanation and ask questions.
If they're available, consider bringing a trusted family member, friend, or caregiver for support or note‑taking.
Ask about different treatment options and what they mean for you.
Share your expectations and be open about what you do not want.

Your voice matters. The more your medical provider understands you, the better they can support your health goals.

After your appointment:

Once your visit is over, take time to reflect and follow up if needed.

Review your notes and make sure you understand any instructions or next steps.
Share updates from your visit with your caregiver and/or care team.
Remember: you have the right to change medical providers if you are not satisfied with your care.
If you feel unsure, it’s okay to seek a second medical opinion.

About the Author

This blog post is written by Wendy Williams, LCSW, Social Worker at CenterLight Healthcare PACE.

In her own words:

“I became a social worker because I want to help people live happier and healthier lives. Over the years, I have seen people from different backgrounds experience challenges without the proper support, and I want to help make a positive difference in the community.”

H3329 Blog_NoPOInfo_Advocacy
Updated March 4, 2026

For Providers: Pharmacists are Steady Hands Behind Safe, Reliable Medication Management

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Pharmacists serve as steady hands behind safe, reliable medication management for CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) participants. The Pharmacy Team works with the Interdisciplinary Team to help participants continue to live safely and independently in their own homes and communities.

What makes the role of a pharmacist essential?

Pharmacists play an important role in the lives of CenterLight PACE participants. They provide clinical oversight and coordination by supporting the care team with medication-related decisions. Below are some ways pharmacists make a difference:

Planning medication routines

Pharmacists develop strategies to make medication schedules easier to follow and ways to include it in participants' daily habits.

Promoting collaborative workflow

Collaboration is one of the hallmarks of a PACE program. CenterLight PACE pharmacists work with all members of the care team by aligning medication refills, helping prevent duplication of care, and reducing delays in essential medications by coordinating the workflow with prescribers and pharmacies.

Preventive care

One of the roles of CenterLight PACE pharmacists is to promote preventive care by providing guidance and coordination of vaccines for influenza, COVID-19, shingles, and other recommended shots.

How Pharmacists Support the Care Team and Network Providers

Transition of Care

When a participant goes home from a hospital or moves from one of our 11 PACE sites to another, the pharmacy team reviews the participant's medication list and provides an overview of "what changed" to members of the care team.

Using the Teach-Back Method

The pharmacy team provides training to the care team on how to effectively educate participants about their medications, especially when their prescription changes. One recommendation is the "teach-back" method, where clinicians educate the participants about their medication plan and have them repeat it in their own words.

Preemptive Medication Review

CenterLight pharmacists identify each participant's unique needs. For example, if a participant has mobility issues, they help set up medication delivery or pick-up that fits the participant's routine. For those who take multiple medications, blister/adherence packs are requested to reduce missed doses.

About the Authors

This blog post is written by Nourin Rahman, Performance Improvement Specialist, and Shu Jing, PharmD, MS, Senior Director of Pharmacy Services at CenterLight Healthcare.

In Nourin's own words:

"My goal has always been to do work that is meaningful and not just made up of deliverables. I like being in the healthcare field, where even small improvements can make a difference in the lives of others."

In Shu's own words:

"I'm very proud to work at CenterLight PACE. The all-inclusive care that we provide is a very unique model because you get everything in one place. It is very rewarding to be working in this kind of environment and to see partcipants really thrive."

H3329 Blog_NoPOInfo_ForProvidersPharmacy
Updated February 27, 2026

The Role of Compliance in Providing High-Quality Care

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Programs of All-Inclusive Care for the Elderly (PACE) play a critical role in providing care to older adults who require ongoing services and supports due to illness, disability, or aging-related issues. At CenterLight Healthcare PACE, where we coordinate complex care across our participants’ physical, social, and psychological needs, compliance is not just a regulatory requirement. Rather, it is a cornerstone of high-quality care.

Compliance is often misunderstood as a set of rules to follow or a checklist to complete. In practice, it functions as a structural support system—one that protects participants, guides teams, and reinforces standards that make safe, compassionate care possible.

Safeguarding the Rights and Well‑Being of Participants

Compliance establishes safeguards to ensure that participants are receiving the services they need when and where they need it. We are entrusted with the care of older adults who are often medically fragile and socially vulnerable. It is our job to protect their rights, establish standards and strict protocols for providing timely and high-quality care, and ensure that the services they receive are aligned with their unique needs and provided with compassion and respect.

The role of Compliance includes review of policies, procedures, and thoroughly reviewing documentation of participant care, assessments, and care planning. This includes structured processes that help reduce gaps in care, make sure that services are provided based on medical necessity, and promote trust and a sense of responsibility among all members of the Interdisciplinary Team.

Strengthening Care Through Oversight, Data, and Insight

The Compliance team conducts regular audits of documentation. Reliable and timely data and reporting enable the team to identify trends and implement care plans using the big picture—which can only be seen with complete participant records. It facilitates communication and accurate care planning, thus benefiting the participants and the quality of care they receive.

Audits establish checks and balances within the organization. Regularly reviewing operational practices provides an objective way to identify risks, inconsistencies, and areas of improvement before they negatively affect participants. Compliance audits function as a proactive tool to strengthen internal controls, support ethical decision making, and help maintain integrity of care delivery systems.

Preventing Fraud, Waste, and Abuse

Financial integrity directly supports care continuity. With PACE programs being funded through Medicaid and Medicare, Compliance monitoring facilitates proper stewardship of resources by working with teams across the organization. We aim to ensure billing accuracy, provider documentation, clinical review, appropriate provision of services, and more.

Compliance also helps shape provider network adequacy and credentialing processes. In coordination with the Provider Relations Department, the Compliance team ensures that the organization is maintaining a network capable of delivering high-quality, coordinated services. With thousands of providers in the network, an effective compliance program helps uphold ethical standards and minimize fraud, waste, and abuse.

Building a Culture of Compliance

Regulations alone do not create quality, culture does. At CenterLight Healthcare PACE, we work together to foster clear policies and accessible procedures, ongoing staff training, transparent data reporting, strict non-retaliation and open-door reporting of issues, and cross-department collaboration. Our organizational values include integrity, creativity, diversity, caring, accountability, approachability, and availability—and we strive to apply these values in everything we do.

When everyone in the organization understands that compliance’s goal is to advocate for participants’ wellbeing and support them in their work, they are more likely to engage meaningfully with regulatory requirements. A culture of compliance, then, can become a way of life instead of regular audits and occasional corrective actions.

Looking Ahead: Adapting Compliance for the Future of Care

As care models like PACE expand, the health industry continues to evolve, and regulatory scrutiny increases, compliance programs must remain adaptable. Technology, data analytics, and predictive risk modeling are becoming essential tools in identifying potential compliance and quality issues before they escalate.

Beyond focusing on leveraging technological advances, real-time data monitoring, integration of compliance with quality programs and care delivery, and strengthening oversight, the future of compliance and the impact it has in quality of care still depends on people. At CenterLight Healthcare PACE, we believe that an effective compliance program depends on staff integrity, buy-in, and a deep understanding of how doing things the right way affects not only organizational goals but more importantly, participant well-being.

The objective is for compliance to serve not merely as oversight, but as a strategic driver of excellence and high-quality care to those who need it most.

Every regulation, requirement, documentation standard, and audit process ultimately exists to ensure that participants receive safe, effective, and person-centered care.

About the Author

This blog post is written by Alicia Nelson-Jones, Chief Compliance Officer at CenterLight Health System.

In her own words:

“Compliance isn’t just about following regulations—it’s about doing the right thing and protecting the dignity, comfort, and trust of the people we serve. High-quality care means showing up each day with compassion, integrity, and a commitment to treat every one with compassion and respect.”

H3329 NoPOInfo ComplianceAndHighQualityCare
Updated February 13, 2026

Finding Community and Purpose: Muhammad’s Journey at CenterLight PACE

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Meet CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) participant Muhammad Falzur Rahman, who has been enrolled in the program since 2024.

His inspiring journey from leading prayers as an Imam to finding a supportive community in our South Asian Cultural Alternative Care Site (ACS) in Jamaica is a testament to how CenterLight PACE helps participants continue doing what they love as they age. In the following interview, you'll discover how his experience at CenterLight PACE has transformed his daily life and helped promote his independence.

Interviewer: Please tell us a little bit about your background.

Participant: I used to lead prayers. I served as an Imam in at least three mosques. Whenever I went to my village, I led the prayers there. And here in the city, I did it regularly.

Interviewer: How was life for you when you were no longer able to lead services in your mosque?

Participant: After that, I served as a second Imam here. Initially, I started as a second Imam here. After a year, I went back home and stayed there for four months. Because of that long absence, I lost my position as they had to hire someone else.

My mental state was very bad at that time. I was surrounded by people I knew, and everyone respected me there Subhanallah, Subhanallah [Glory be to Allah]. Leaving behind that respect and everyone's love made my heart feel heavy.

Now, I am leading the prayers here at CenterLight.

Interviewer: How did coming to Jamaica ACS change your daily life?

Participant: We do exercises here. [Therapeutic Recreation Specialist] Belinda leads our exercise sessions, and she conducts very nice exercises, I enjoy them a lot. The environment, the behavior of people, and everyone's love have truly impressed me. That's why I like it here at CenterLight PACE.

Interviewer: How do you feel after spending the whole day here and then going home?

Participant: It's normal to feel a little upset, but somehow, life goes on. I carry the memories of this place with me and remember the love from everyone, that's what stays in my heart.

Interviewer: Can you describe the moment you realized you could begin leading services again at CenterLight Jamaica ACS and how did that feel?

Participant: When I started leading prayers here, everyone accepted me and liked me. At first, I suggested that someone else take the responsibility, but no one wanted to. Everyone kept requesting me to lead the prayers. That means they accepted me. I didn't step forward on my own at first. Even the head of CenterLight PACE always supported me and encouraged me to lead the prayers here.

Interviewer: And how has being part of the Jamaica ACS supported your independence, well-being and sense of progress?

Participant: From time to time, when I sit idle for a while, I read from the Qur'an and Hadith. People listen to me, and I enjoy talking with them. I really like coming to CenterLight PACE.

Interviewer: Is there anything you would like to share with others who may be considering joining a program like the ACS?

Of course, I would. CenterLight provides many facilities. There's good food, opportunities to interact and bond with others honestly and respectfully, a chance to pray, and essentially, everything one needs is available at CenterLight PACE.

Interviewer: Suppose you go home and have relatives or friends, would you recommend that they join ACS here in Jamaica?

Yes, I always mention it at the mosque where I pray, I always talk about Center. People often ask me where I go and what I do there. I tell them that as soon as we arrive, breakfast is arranged, and they pick us up and drop us back by car. They serve breakfast, tea, and coffee very nicely, whatever someone prefers, it's provided. They also organize exercise sessions and serve juice. Everything is taken care of. After that, they arrange proper meals for us. They serve delicious Bengali food, along with vegetables, lentils - everything is well organized for us. That's why it feels very good in the heart, and we feel happy and satisfied. Because of this, I tell people that if they are interested, they can come with me and see it themselves. I even tell my friends and relatives. Insha'Allah, there are proper ablution facilities here, separate wudu areas, and prayer rooms. There are also bathrooms and everything else is fully complete. That's why we love CenterLight PACE. Before coming here, I didn't know that CenterLight PACE provided such excellent arrangements, supported by the government. But after arriving here, I saw that everything is very well organized. Insha'Allah, that's why I like it so much.

H3329 NoPOInfo MdRahmanTestimonial
Last Updated February 12, 2026

This interview was translated by a certified translation agency.

The Importance of Government Relations and The Impact on PACE Participants in Underserved Communities

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Meet Christopher Consalvo, CenterLight’s Assistant Vice President of Government Affairs and Development. Behind the scenes, he works to advance initiatives that support PACE growth across Metro New York, serving as a trusted liaison to federal, state and local agencies.

Chris shared that it was “Schoolhouse Rock” that sparked his interest in politics as a child. Growing up in the wake of 9/11 also deepened his fascination with how government responds during times of crisis.

Chris later became active in student government during high school and college and volunteered on political campaigns. Before transitioning into healthcare government relations, he worked for the NYC Community Board and served as a staff member for a New York State Senator.

In His Own Words

How does government relations support and strengthen the PACE model?

"The PACE model is jointly funded by federal and state government, and it operates within a complex web of rules and regulations at both levels. Legislators in Washington, D.C. and Albany — as well as regulators at the Centers for Medicare & Medicaid Services (CMS) and the New York State Department of Health — directly impact our daily operations.

By building and maintaining strong relationships with government partners, we help ensure the program’s long-term success through trust, accountability, and understanding. Compared to other parts of the long-term care system, PACE is still relatively small and doesn’t always receive the attention it deserves. A key part of my role is ensuring policymakers not only understand PACE but are positioned to become champions for it.

Effective government relations rely on storytelling. When I meet with elected officials and their staff, I share stories about our participants and the staff who go above and beyond for them. These are their constituents — and when our stories become their stories, the importance of PACE comes sharply into focus."

Why is government relations important for the communities that PACE serves?

"Ageism is real, and too often the voices of older adults are overlooked. Even though many legislators are older adults themselves, ensuring aging communities are fully heard can still be a challenge.

When elected officials tour our PACE Centers and see how active and engaged participants are, it challenges preconceived notions about aging. Showcasing older adults through the PACE model strengthens support for the program and connects us with individuals and organizations advocating for older adults. That’s how strong coalitions are built — and coalition-building is essential to expanding PACE into more communities."

What’s one moment that reinforced the importance of your work for PACE participants?

"Our first-ever Centenarian Day truly reinforced the importance of this work. Celebrating participants who reached 100 and beyond was a powerful testament to the PACE model.

Assemblymember Ron Kim attended and presented our centenarians with official citations from the New York State Assembly. He spoke about his connection to older adults, his Korean heritage, and brought his school-aged daughter — a symbolic bridge across generations. The year prior, his office awarded CenterLight critical capital funding to replace the elevators at the Flushing site. That moment captured how proactive engagement with elected officials can lead to meaningful outcomes for our participants."

What motivates you to advocate for older adults?

"If we’re lucky, we enter our senior years healthy and supported. But that doesn’t happen by accident — it requires planning, community and strong government programs like PACE.

I’m grateful to still have both of my grandmothers, who shaped my upbringing (and made me a better cook and baker). I’ve always been an old soul and find older adults to be a tremendous source of wisdom. I love that CenterLight celebrates each participant as an individual, giving them opportunities to share their stories and express themselves authentically."

What does serving the underserved mean to you personally?

"When developing advocacy positions, I keep the well-being and quality of life of our participants front and center. I often think of novelist Alice Walker’s quote: “The most common way people give up their power is by thinking they don’t have any.”

Challenges that feel insurmountable alone can often be addressed when people come together and use their voices collectively. Advocacy is a powerful tool — but most powerful when shared. I’m especially excited about the opportunity to bring several of our participants to Albany next month so they can speak directly with elected officials about their experiences at CenterLight."

Christopher Consalvo is Assistant Vice President of Government Affairs and Development at CenterLight Health System.

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Last Updated February 9, 2026