All-Inclusive Care - CenterLight

The Role of Compliance in Providing High-Quality Care

Programs of All-Inclusive Care for the Elderly (PACE) play a critical role in providing care to older adults who require ongoing services and supports due to illness, disability, or aging-related issues. At CenterLight Healthcare PACE, where we coordinate complex care across our participants’ physical, social, and psychological needs, compliance is not just a regulatory requirement. Rather, it is a cornerstone of high-quality care.

Compliance is often misunderstood as a set of rules to follow or a checklist to complete. In practice, it functions as a structural support system—one that protects participants, guides teams, and reinforces standards that make safe, compassionate care possible.

Safeguarding the Rights and Well‑Being of Participants

Compliance establishes safeguards to ensure that participants are receiving the services they need when and where they need it. We are entrusted with the care of older adults who are often medically fragile and socially vulnerable. It is our job to protect their rights, establish standards and strict protocols for providing timely and high-quality care, and ensure that the services they receive are aligned with their unique needs and provided with compassion and respect.

The role of Compliance includes review of policies, procedures, and thoroughly reviewing documentation of participant care, assessments, and care planning. This includes structured processes that help reduce gaps in care, make sure that services are provided based on medical necessity, and promote trust and a sense of responsibility among all members of the Interdisciplinary Team.

Strengthening Care Through Oversight, Data, and Insight

The Compliance team conducts regular audits of documentation. Reliable and timely data and reporting enable the team to identify trends and implement care plans using the big picture—which can only be seen with complete participant records. It facilitates communication and accurate care planning, thus benefiting the participants and the quality of care they receive.

Audits establish checks and balances within the organization. Regularly reviewing operational practices provides an objective way to identify risks, inconsistencies, and areas of improvement before they negatively affect participants. Compliance audits function as a proactive tool to strengthen internal controls, support ethical decision making, and help maintain integrity of care delivery systems.

Preventing Fraud, Waste, and Abuse

Financial integrity directly supports care continuity. With PACE programs being funded through Medicaid and Medicare, Compliance monitoring facilitates proper stewardship of resources by working with teams across the organization. We aim to ensure billing accuracy, provider documentation, clinical review, appropriate provision of services, and more.

Compliance also helps shape provider network adequacy and credentialing processes. In coordination with the Provider Relations Department, the Compliance team ensures that the organization is maintaining a network capable of delivering high-quality, coordinated services. With thousands of providers in the network, an effective compliance program helps uphold ethical standards and minimize fraud, waste, and abuse.

Building a Culture of Compliance

Regulations alone do not create quality, culture does. At CenterLight Healthcare PACE, we work together to foster clear policies and accessible procedures, ongoing staff training, transparent data reporting, strict non-retaliation and open-door reporting of issues, and cross-department collaboration. Our organizational values include integrity, creativity, diversity, caring, accountability, approachability, and availability—and we strive to apply these values in everything we do.

When everyone in the organization understands that compliance’s goal is to advocate for participants’ wellbeing and support them in their work, they are more likely to engage meaningfully with regulatory requirements. A culture of compliance, then, can become a way of life instead of regular audits and occasional corrective actions.

Looking Ahead: Adapting Compliance for the Future of Care

As care models like PACE expand, the health industry continues to evolve, and regulatory scrutiny increases, compliance programs must remain adaptable. Technology, data analytics, and predictive risk modeling are becoming essential tools in identifying potential compliance and quality issues before they escalate.

Beyond focusing on leveraging technological advances, real-time data monitoring, integration of compliance with quality programs and care delivery, and strengthening oversight, the future of compliance and the impact it has in quality of care still depends on people. At CenterLight Healthcare PACE, we believe that an effective compliance program depends on staff integrity, buy-in, and a deep understanding of how doing things the right way affects not only organizational goals but more importantly, participant well-being.

The objective is for compliance to serve not merely as oversight, but as a strategic driver of excellence and high-quality care to those who need it most.

Every regulation, requirement, documentation standard, and audit process ultimately exists to ensure that participants receive safe, effective, and person-centered care.

About the Author

This blog post is written by Alicia Nelson-Jones, Chief Compliance Officer at CenterLight Health System.

In her own words:

“Compliance isn’t just about following regulations—it’s about doing the right thing and protecting the dignity, comfort, and trust of the people we serve. High-quality care means showing up each day with compassion, integrity, and a commitment to treat every one with compassion and respect.”

H3329 NoPOInfo ComplianceAndHighQualityCare
Updated February 13, 2026

Finding Community and Purpose: Muhammad’s Journey at CenterLight PACE

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Meet CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) participant Muhammad Falzur Rahman, who has been enrolled in the program since 2024.

His inspiring journey from leading prayers as an Imam to finding a supportive community in our South Asian Cultural Alternative Care Site (ACS) in Jamaica is a testament to how CenterLight PACE helps participants continue doing what they love as they age. In the following interview, you'll discover how his experience at CenterLight PACE has transformed his daily life and helped promote his independence.

Interviewer: Please tell us a little bit about your background.

Participant: I used to lead prayers. I served as an Imam in at least three mosques. Whenever I went to my village, I led the prayers there. And here in the city, I did it regularly.

Interviewer: How was life for you when you were no longer able to lead services in your mosque?

Participant: After that, I served as a second Imam here. Initially, I started as a second Imam here. After a year, I went back home and stayed there for four months. Because of that long absence, I lost my position as they had to hire someone else.

My mental state was very bad at that time. I was surrounded by people I knew, and everyone respected me there Subhanallah, Subhanallah [Glory be to Allah]. Leaving behind that respect and everyone's love made my heart feel heavy.

Now, I am leading the prayers here at CenterLight.

Interviewer: How did coming to Jamaica ACS change your daily life?

Participant: We do exercises here. [Therapeutic Recreation Specialist] Belinda leads our exercise sessions, and she conducts very nice exercises, I enjoy them a lot. The environment, the behavior of people, and everyone's love have truly impressed me. That's why I like it here at CenterLight PACE.

Interviewer: How do you feel after spending the whole day here and then going home?

Participant: It's normal to feel a little upset, but somehow, life goes on. I carry the memories of this place with me and remember the love from everyone, that's what stays in my heart.

Interviewer: Can you describe the moment you realized you could begin leading services again at CenterLight Jamaica ACS and how did that feel?

Participant: When I started leading prayers here, everyone accepted me and liked me. At first, I suggested that someone else take the responsibility, but no one wanted to. Everyone kept requesting me to lead the prayers. That means they accepted me. I didn't step forward on my own at first. Even the head of CenterLight PACE always supported me and encouraged me to lead the prayers here.

Interviewer: And how has being part of the Jamaica ACS supported your independence, well-being and sense of progress?

Participant: From time to time, when I sit idle for a while, I read from the Qur'an and Hadith. People listen to me, and I enjoy talking with them. I really like coming to CenterLight PACE.

Interviewer: Is there anything you would like to share with others who may be considering joining a program like the ACS?

Of course, I would. CenterLight provides many facilities. There's good food, opportunities to interact and bond with others honestly and respectfully, a chance to pray, and essentially, everything one needs is available at CenterLight PACE.

Interviewer: Suppose you go home and have relatives or friends, would you recommend that they join ACS here in Jamaica?

Yes, I always mention it at the mosque where I pray, I always talk about Center. People often ask me where I go and what I do there. I tell them that as soon as we arrive, breakfast is arranged, and they pick us up and drop us back by car. They serve breakfast, tea, and coffee very nicely, whatever someone prefers, it's provided. They also organize exercise sessions and serve juice. Everything is taken care of. After that, they arrange proper meals for us. They serve delicious Bengali food, along with vegetables, lentils - everything is well organized for us. That's why it feels very good in the heart, and we feel happy and satisfied. Because of this, I tell people that if they are interested, they can come with me and see it themselves. I even tell my friends and relatives. Insha'Allah, there are proper ablution facilities here, separate wudu areas, and prayer rooms. There are also bathrooms and everything else is fully complete. That's why we love CenterLight PACE. Before coming here, I didn't know that CenterLight PACE provided such excellent arrangements, supported by the government. But after arriving here, I saw that everything is very well organized. Insha'Allah, that's why I like it so much.

H3329 NoPOInfo MdRahmanTestimonial
Last Updated February 12, 2026

This interview was translated by a certified translation agency.

The Importance of Government Relations and The Impact on PACE Participants in Underserved Communities

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Meet Christopher Consalvo, CenterLight’s Assistant Vice President of Government Affairs and Development. Behind the scenes, he works to advance initiatives that support PACE growth across Metro New York, serving as a trusted liaison to federal, state and local agencies.

Chris shared that it was “Schoolhouse Rock” that sparked his interest in politics as a child. Growing up in the wake of 9/11 also deepened his fascination with how government responds during times of crisis.

Chris later became active in student government during high school and college and volunteered on political campaigns. Before transitioning into healthcare government relations, he worked for the NYC Community Board and served as a staff member for a New York State Senator.

In His Own Words

How does government relations support and strengthen the PACE model?

"The PACE model is jointly funded by federal and state government, and it operates within a complex web of rules and regulations at both levels. Legislators in Washington, D.C. and Albany — as well as regulators at the Centers for Medicare & Medicaid Services (CMS) and the New York State Department of Health — directly impact our daily operations.

By building and maintaining strong relationships with government partners, we help ensure the program’s long-term success through trust, accountability, and understanding. Compared to other parts of the long-term care system, PACE is still relatively small and doesn’t always receive the attention it deserves. A key part of my role is ensuring policymakers not only understand PACE but are positioned to become champions for it.

Effective government relations rely on storytelling. When I meet with elected officials and their staff, I share stories about our participants and the staff who go above and beyond for them. These are their constituents — and when our stories become their stories, the importance of PACE comes sharply into focus."

Why is government relations important for the communities that PACE serves?

"Ageism is real, and too often the voices of older adults are overlooked. Even though many legislators are older adults themselves, ensuring aging communities are fully heard can still be a challenge.

When elected officials tour our PACE Centers and see how active and engaged participants are, it challenges preconceived notions about aging. Showcasing older adults through the PACE model strengthens support for the program and connects us with individuals and organizations advocating for older adults. That’s how strong coalitions are built — and coalition-building is essential to expanding PACE into more communities."

What’s one moment that reinforced the importance of your work for PACE participants?

"Our first-ever Centenarian Day truly reinforced the importance of this work. Celebrating participants who reached 100 and beyond was a powerful testament to the PACE model.

Assemblymember Ron Kim attended and presented our centenarians with official citations from the New York State Assembly. He spoke about his connection to older adults, his Korean heritage, and brought his school-aged daughter — a symbolic bridge across generations. The year prior, his office awarded CenterLight critical capital funding to replace the elevators at the Flushing site. That moment captured how proactive engagement with elected officials can lead to meaningful outcomes for our participants."

What motivates you to advocate for older adults?

"If we’re lucky, we enter our senior years healthy and supported. But that doesn’t happen by accident — it requires planning, community and strong government programs like PACE.

I’m grateful to still have both of my grandmothers, who shaped my upbringing (and made me a better cook and baker). I’ve always been an old soul and find older adults to be a tremendous source of wisdom. I love that CenterLight celebrates each participant as an individual, giving them opportunities to share their stories and express themselves authentically."

What does serving the underserved mean to you personally?

"When developing advocacy positions, I keep the well-being and quality of life of our participants front and center. I often think of novelist Alice Walker’s quote: “The most common way people give up their power is by thinking they don’t have any.”

Challenges that feel insurmountable alone can often be addressed when people come together and use their voices collectively. Advocacy is a powerful tool — but most powerful when shared. I’m especially excited about the opportunity to bring several of our participants to Albany next month so they can speak directly with elected officials about their experiences at CenterLight."

Christopher Consalvo is Assistant Vice President of Government Affairs and Development at CenterLight Health System.

H3329 NoPOInfo_Govt_Relations_Testimonial
Last Updated February 9, 2026

Hiring for Heart: Compassionate Care Requires Compassionate People

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In healthcare, every interaction can change someone’s day, or even their life. Compassionate care starts long before a health professional meets a patient—or a participant, in the case of CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE), where caring is one of our organizational values.

For more than four decades, CenterLight’s mission has always been to provide high quality care that helps older adults continue to live in their own homes. Our participants rely on us not only for medical care, but for all the services they need to thrive and age in place. Often, we become an extension of their family—a privilege and an honor that our team doesn’t take for granted.

Compassion Comes from Within

Beyond clinical expertise and professional experience, empathy, patience, and genuine compassion are essential qualities in healthcare professionals.

Skills can be learned and protocols can be mastered, but compassion comes from within. The instinct to listen, to treat every person as an individual, and to notice what is not being said does not come from degrees. Rather, it shows up in small but powerful moments, like taking extra time to explain a diagnosis, offering reassurance during a difficult time, or recognizing when a participant simply needs to feel seen and be heard.

That’s why we strive to look not just at resumes. We listen for stories that reveal kindness under pressure. We look for individuals who speak about teamwork, respect, and purpose. Our goal is to uncover how someone responds when a situation is challenging, emotional, or uncertain, because that’s when compassion matters most.

We believe that when people are driven to improve someone’s quality of life, they bring the full strength of their expertise to the work.

Building a Culture of Caring

When compassionate people work together, it creates an environment where empathy is the norm, not the exception. In the PACE model, where a full care team made up of various disciplines provides services to participants, it is especially important for staff to support one another, communicate more openly, and share a deep sense of responsibility.

This organizational culture is especially evident when you hear about the experiences of those we serve. Just walk into one of CenterLight’s PACE centers and witness their interactions with staff. Speak with participants and you will hear how CenterLight saved their lives. In one instance, for example, the son of one of our participants even wrote a song dedicated to and in appreciation of the nurse who takes care of his mother.

The Heart of PACE

PACE is about more than healthcare. It’s about helping older adults live safely and independently in their communities for as long as possible while honoring their life experiences, preferences, cultural traditions, and unique needs. This requires more than expertise. It requires heart.

A person’s experience and credentials are vital to providing high quality care and positive healthcare outcomes. But what’s even more important is how they use their profession to make a difference in the lives of others.

Click here to learn about careers at CenterLight.

About the Author

This blog post is written by David Silva, Chief Administrative Officer at CenterLight Health System. David has been working at CenterLight for more than 10 years and oversees Human Resources, Marketing, Information Technology, and Parkchester Enhancement Program (PEP) for Seniors, a Naturally Occurring Retirement Community in Bronx, New York.

In his own words:

"At CenterLight, I believe our strength is our teamwork. We work together to provide high quality care, and each of us is committed to meeting our participants’ needs with respect, dedication, and compassion."

H3329 HiringforHeart_NoPOInfo
Updated February 10, 2026

Protecting Yourself Online: Recognizing and Avoiding Online Scams

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Online scams are a growing concern, especially for older adults and their families. This is an issue that has been widely reported in the news, as older adults continue to be tricked by fake emails, phone calls and text messages.

In today’s digital world, scammers are finding new and sophisticated ways to deceive people every day. Those who are unaware of the risks may face serious consequences, including the loss of money, trust and confidence. In some cases, their life savings are at stake.

While people can fall victim to scams at any age, older adults are often targeted and may be less likely to report incidents. According to the Federal Trade Commission, total reported fraud losses for those over 60 amounted to $2.4 billion. New tools and technology, like AI voice impersonation, have made it harder to tell what is real and what is not.

While enforcement efforts are growing, many cases are difficult to prove or prosecute due to the international nature of these schemes.

Protecting yourself through awareness and prevention remains the most effective way to combat this growing issue. When older adults, families, and caregivers work together, it becomes easier to spot warning signs.

Follow These Tips to Stay Safe

Never share personal information like Social Security numbers, bank details and passwords.
Don’t click on links or download attachments from unknown senders.
Hang up immediately if a caller pressures you or asks for money.

Text Message Scams

Ignore suspicious texts; don’t reply.
Don’t click links — they may lead to fake websites.
Example: 'Your bank account is locked. Click here to verify: [fake link]'

Email Scams

Check the sender’s email carefully to make sure it is a real address.
Look for red flags: poor grammar, urgent language.
Example: 'URGENT: Account Suspended. Click here to verify.'

Phone Call Scams

Don’t trust caller ID — numbers and contact names can be faked.
Never pay with gift cards or wire transfers.
Example: 'This is the IRS. Pay now or you’ll be arrested.'

Extra Protection

Enable call blocking on your phone.
Use antivirus software for email protection.
Hang up and verify.
Sign up for the Do Not Call Registry: donotcall.gov

Sources:

Addressing Scams Affecting Older Adults | consumer.ftc.gov
BBC Scam Alert: Top Tricks Used to Scam Older Adults | bbb.org
SCAM Alert | allaboutseniors.org
Phishing Scams Explained | ncoa.org
A Guide to Online Safety | allseniors.org
6 Smart Tips to Help Seniors Avoid Scams | pcmag.com
Federal Trade Commission | justice.gov/opa/pr/department-justice-releases-2025-annual-report-congress-efforts-combat-elder-fraud-and-abuse

About the Author

This blog post is written by Randolph Repollet , Senior Director, Information Systems and Technology at CenterLight Health System.

In his own words:

"IT services are the foundation to quality care. Every clinical decision, care coordination effort and participant interaction depends on secure, reliable and timely access to data. I am proud of our team for keeping our systems working seamlessly so our care teams can focus on our participants"

H3329 Blog_Online services
Updated February 10, 2026

Treating the Whole Person, Not Just the Diagnosis

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At CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE), our goal is to enrich our participants’ lives and provide all the care they need to live safely and independently in their own homes and communities for as long as possible.

A Focus on the Whole Person

The PACE model centers on holistic care, recognizing health as more than medical treatment alone. It addresses the physical, emotional, social, and psychological needs of older adults while coordinating services under one roof and eliminating fragmented care. The focus is on the whole person, not just symptoms or diagnoses. For our participants, this integrated approach is especially important, as multiple chronic conditions, mobility challenges, and social isolation often overlap.

A Team-Based Approach

Each CenterLight PACE participant is supported by an interdisciplinary team that includes, but is not limited to, doctors, nurses, physical and occupational therapists, social workers, dietitians, and therapeutic recreation specialists.

The care team works together to share insights, adjust care plans as needed, and ensure that participants receive the care they need when they need it. It is important to note that not only do they meet regularly as a team, they also meet with those we serve and/or their caregivers for regular assessments and to ensure that they are an active participant in their own care.

This approach ensures that medical, emotional, and social factors are considered together, not in isolation.
Coordination of services under one program provides a complete picture of the participant’s health.
This enables effective preventive care, reduces duplication of services, prevents negative medication interactions, and minimizes unnecessary hospitalizations.

Addressing Physical Health

CenterLight Healthcare PACE has locations across New York City, Westchester, and Long Island. At our PACE Centers, participants have access to:

Medical and nursing care on-site
Physical and occupational therapies
Open gym
Exercise programs and wellness activities that support mobility, strength, and balance

Holistic care extends beyond the walls of our PACE centers.

Depending on their needs, participants may receive home care services.
Caregivers are also supported through education, respite services, and guidance.
Participants have access to a large network of community primary care providers and specialists.
They receive necessary medications, vision and hearing services, and anything else that they need.*
Participants do not have to worry about transportation to and from medical appointments and the PACE centers, as this is provided as part of their care.

Focusing on Mental Health, Social Connection, and Community

Holistic care recognizes that an individual’s mental and emotional well-being is just as important as physical health. CenterLight Healthcare PACE participants receive social work services, which may include counseling and referrals to behavioral health. The goal is to address conditions such as depression, anxiety, and memory concerns early to help improve participants’ overall quality of life and functional independence.

Social isolation can have serious health consequences for older adults. CenterLight PACE participants have access to our Day Health Center, which provides opportunities for social interaction through group activities, recreational programs designed according to their cultural traditions and personal preferences, and peer engagement. These connections foster a sense of belonging and purpose, which can be just as important as medical care.

Nutrition and Lifestyle Support

CenterLight Healthcare PACE participants who attend our PACE centers are provided with meals tailored to dietary needs. For all our participants, our dietitians provide nutrition counseling to support chronic conditions like diabetes or heart disease.

Upon enrollment, CenterLight Healthcare PACE participants receive a My Needs Card with a monthly amount that can be used to purchase basic needs such as food, groceries, toiletries, over the counter items, and utilities.

Care as Unique as Our Participants

Holistic care demonstrates what’s possible when healthcare is designed according to the person’s unique needs. Instead of reacting to illness and aging, CenterLight PACE proactively supports wellness, independence, and meaningful living.

*As determined by the Interdisciplinary Team.

**Any unused monthly “My Needs Card” benefit amount expires and does not roll over to the next month. However, earned wellness rewards can be used until the end of the year. The My Needs Card does not substitute for required or already provided Medicaid and/or Medicare covered services under PACE.

***Rewards can be earned by completing eligible actions such as vaccinations, preventative screenings, advance directives, and more. See the My Needs Card catalog for details.

About the Author

This blog post is written by Tara Buonocore-Rut, President and Chief Executive Officer at CenterLight Health System.

In her own words:

"My passion for leading healthcare organizations to provide high quality services to those who need them springs from my personal experience with eldercare. I believe in providing care that you’d want your own loved ones to receive. To be able to do this, it is imperative to see things from the perspective of compassion, caring, and kindness. With more than two decades of leadership experience in this industry, I truly believe that PACE is one of the nation’s best-kept health care secrets."

H3329 Blog_HolisticCare Approved 02062026
Updated February 2, 2026

How CenterLight PACE Supported Diosmary’s Family Through Palliative Care

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Diosmary cared for her aging parents, who were both participants of CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE). Her mother passed away in 2014, and her father passed away in October 2025. Before her father's passing, he enrolled in the Palliative Care program due to illness. Diosmary shared how the CenterLight PACE Palliative Care team's support helped her navigate the challenges of caring for her father.

CenterLight fue una mano perfecta. Estos centros son muy importantes para poder cuidar tus familias.

Translation:

"CenterLight was a perfect hand. These centers are very important for taking care of your families."

Palliative Care, and the medical specialty of Palliative Care Medicine, provides relief from the symptoms and stress of a serious illness. The goal is to improve the quality of life for the participant and their family.

Diosmary's father enrolled in Palliative Care in 2024. She expressed that a significant aspect of her experience was the reassurance of not being alone.

Me ayudaron emocionalmente, me ayudaron con equipos y me ayudaron con todo lo que necesitaba en la casa. Se comunicaban con los médicos que yo no podía hacerlo fácil.

Translation:

"They helped me emotionally, they helped me with equipment, and they helped me with everything I needed at home. They communicated with the doctors, which I couldn't easily do."

The Palliative Care team consists of doctors, nurses, and social workers who work together to provide an extra layer of support. She highlighted Nicole Pena, the social worker on the Palliative Care Team, who was her primary contact.

Nicole, yo siempre le llamaba. Siempre que yo le llamaba, me respondía y me ayudaba.

Translation:

"I always called Nicole. Whenever I called her, she answered and helped me."

Diosmary emphasized the importance of easy communication with the care team, noting that it was essential to her experience. She also highlighted Weiyi Pan, a Palliative Care nurse,

and the support she gave. The discussions regarding her father's concerns and treatment options allowed Diosmary to feel more involved and informed throughout the caregiving process.

Cuando necesitaba la enfermera, ella hacía lo que fuera para llegar a mi casa. Hablar conmigo y a explicarme. Y me lo hizo bien… Me enseñó bien cómo usar los medicamentos, cómo usar el oxígeno, cómo usar todo eso. Pero no fue fácil.

Translation:

"When I needed the nurse, she would do anything to come to my house. Talk to me and explain things. And she did a good job … She taught me how to use the medications, how to use the oxygen, how to use all of that. But it wasn't easy."

This compassionate care not only supported her father's needs but also comforted Diosmary as she navigated her own emotions and responsibilities.

Primero, gracias a Dios; después, gracias a todas las ayudas que he podido tener.

Translation:

"First, thanks to God, then thanks to all the help I have received."

Diosmary's experience is a powerful testament to the benefits of Palliative Care. It reinforces the importance of ensuring that families receive compassionate support as they care for their loved ones during serious illnesses. If you or someone you know may benefit from Palliative Care, please speak to your primary care physician, nurse, or social worker. If you have questions, please call us at 1-833-CL-CARES (TTY 711), 8 AM-8 PM, Monday-Friday.

H3329 NoPOInfo PalliativeCaregiverTestimonial
Last Updated January 6, 2025

CenterLight is what I call “home away from home”

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CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) participant Alice has been enrolled since 2010. In her own words: "When I came here, I couldn't even walk much or do much of anything. But...being with the staff at CenterLight, meeting the other people, it gave me courage to do things."

View Alice's full testimonial below:

H3329 NoPOInfo AliceTestimonial
Last Updated December 26, 2025

The Role of the Pharmacy Team in Providing All-Inclusive Care

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Shu Jing, PharmD, MS, is the Senior Director of Pharmacy at CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE). In this video, Shu speaks about the role of the Pharmacy Team in providing care to our participants.

Video approved on HPMS: H3329 CL_ShuTestimonial Approved 12172025
Last Updated December 17, 2025

Exercise at Your Own PACE

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At CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE), promoting independence, safety, and overall wellness is at the heart of what we do. One of the offerings that supports this mission is our Open Gym—a space located at each of CenterLight’s 11 PACE centers and is designed specifically for our participants to exercise, rebuild strength, and move at their own pace.

What makes this program truly special? In addition to the Physical Therapy (PT) and Occupational Thereapy (OT) services they receive as part of their care plan, participants can also use the Open Gym whenever it works best for them.* Whether they prefer working out before or after lunch, the gym is open throughout the day* to accommodate their schedule.

What is the Open Gym?

The Open Gym is an in-house fitness and rehabilitation space within the CenterLight PACE centers. It provides access to a range of advanced equipment like:

NuStep
SciFit
Jintronix (Making Rehab More Fun and Effective with Jintronix )
Hand weights and resistance tools

Participants can use the gym independently on their own time or as part of their personalized care plan, always under the guidance of licensed physical and occupational therapists. The focus is on:

Building strength and endurance
Improving flexibility and mobility
Enhancing transfer skills and balance.

Group Therapy: Healing Together

In addition to PT and OT services, CenterLight PACE supports independent exercises at the open gym. The CenterLight Rehabilitation Team also offers therapist-led group sessions that participants are welcome to attend. These sessions promote:

Mobility
Emotional health
Social engagement.

Participants can choose between joining a group or working out solo in the gym - whatever works best for them.

For CenterLight Participants: Come When You’re Ready

The Open Gym at CenterLight PACE gives you the space, equipment, and support to work out how you want when you want. No waiting, no rigid schedules, just freedom to move on your own terms in a safe, welcoming environment. Please speak to your care team for more information.

*During the PACE center’s operating hours.

CenterLight Healthcare PACE is committed to providing accurate health-related information to help individuals live well, stay healthy and make well-informed healthcare decisions. Information in this material is strictly educational. We recommend that users consult with their medical provider regarding their care.

This blog post is written by Brian Sidiski, Vice President of Care Delivery Operations at CenterLight Healthcare PACE.

H3329 Blog_OpenGym Approved 07242025
Updated June 24, 2025

Every Day is a Chance for Adventure

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It was a beautiful morning, and CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) Seneca Day Health Center participants were excited for their trip to the aquarium. It was an opportunity to observe stunning marine creatures in the museum’s breathtaking exhibits.

Meanwhile, participants from our Flushing PACE site are still talking about their day at the Botanical Garden—where they enjoyed perfect weather, fresh air, and colorful scenery. Seneca participants, on the other hand, are looking forward to the next time they reconnect with their inner child and bond with their Flushing peers at Dave and Buster’s; and our Bronx participants are excited for the next time they go on a trip to City Island.

CenterLight Healthcare PACE participants took a fun trip to the aquarium.

CenterLight Flushing participants at the Queens Botanical Garden.

Fun, games, and friendship at Dave and Buster's.

CenterLight Healthcare PACE participants enjoyed their City Island trip.

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These are just examples of trips CenterLight Healthcare PACE participants enjoy. In addition to more than 100 activities on site each month, we also take them on field trips throughout the year. Whether at the PACE center learning new things, or at fun and educational locations chosen based on their interests, every day is a chance for adventure!

Why are field trips part of CenterLight PACE’s Therapeutic Recreation programming?

Field trips provide a variety of benefits for older adults, including:

Opportunities for socialization. When older adults interact and share new experiences with their peers, their risk for social isolation is reduced. Field trips provide opportunities to interact with others, helping improve their wellbeing. In addition, having something to look forward to, like going to a museum with friends, helps promote mental and emotional wellness.

New experiences and participating in activities one enjoys can stimulate cognitive function. Whether going to a place they have never been before, learning new things, or discussing new ideas, field trips are a fun way to keep one’s mind sharp.

Most field trips can encourage physical activity. For example, walking around a museum of their choice or playing a game provide opportunities for exercise and help with mobility. Taking a stroll at the Botanical Garden, for example, not only encourages movement—it is also a chance to enjoy fresh air.

Diverse Interests, New Possibilities

The CenterLight PACE Therapeutic Recreation (TR) team understands that each participant is unique. TR specialists design activities that consider the diverse cultural backgrounds and varied preferences of those we serve. Field trips aim to bring participants together, offer a chance for adventure, provide shared experiences that they will enjoy, and even introduce them to something new, opening them up to interests they didn’t have before.

Visit our Facebook page to view photos from trips and other events/programs for our participants.

This blog post is written by Kathleen Keegan, Director of Therapeutic Recreation Services at CenterLight Healthcare PACE.

H3329 FieldTripBlog Approved 05272025
Updated 04162025

How Occupational Therapy Helps Older Adults Keep Up with the PACE of Aging

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As people age, it can become harder to move around. Older adults often face challenges with weakness, balance issues, arthritis or recovery from an injury or illness.

Occupational therapy (OT) can help! At CenterLight Healthcare’s Program of All-Inclusive Care for the Elderly (PACE), occupational therapists help older adults stay active, safe, and self-sufficient so they can go about their daily lives with confidence.

What is Occupational Therapy?

OT helps people with everyday activities like getting dressed, eating and moving around. Simply put, occupational therapists help people learn new ways of doing things to make their life easier and help them stay independent.

Occupational therapy can help participants:

Improve balance
Prevent falls
Make their homes safer
Build better hand coordination
Complete tasks by using special tools

A Success Story

Our occupational therapists find ways to improve the lives of our participants. One man in our program has tremors (shaking hands) and had trouble feeding himself without spilling the food.

This left him upset and discouraged. Occupational Therapist Sara DiFatta recognized that he still had good hand strength and movement, so she gave him a special weighted spoon that helped control the tremors. With this new tool, he was able to feed himself without any spills. This is just one example of how therapists can educate participants on the proper use of equipment and offer strategies to increase independence.

Why Occupational Therapy?

As an occupational therapist, I get to build relationships with the participants I treat, allowing me to better understand their needs and provide more effective care. Seeing their progress and watching their outlook improve is incredibly rewarding.

Working with the CenterLight PACE Care Team

Our participants know that they have a designated care team available to offer hands-on support to help them live safely and independently at home. Our physical and occupational therapists are part of that Interdisciplinary Team (IDT). This group of dedicated professionals work together to make sure each participant gets the right care at the right time.

Open Gym CenterLight’s PACE Centers in Brooklyn, the Bronx, Manhattan, Queens, Long Island, and Westchester include an open gym available for participants. They can schedule transportation to and from the PACE center, where they may enjoy therapeutic recreation activities, nutritious meals, see their medical provider, and exercise — under one roof! It’s all part of Keeping Up with the PACE of Aging!

This blog post is written by Brendan Geraghty, Director of Rehabilitation at CenterLight Healthcare PACE.

H3329 OTBlog Approved 05272025
Updated 05062025

Making Rehab More Fun and Effective with Jintronix

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At CenterLight Healthcare PACE, we want to help our participants remain as healthy and independent as possible. By introducing Jintronix, a new technology that combines rehabilitation with entertainment, we hope to encourage participation, improve function, and offer a good overall experience.

What is Jintronix?

Jintronix is a computer exercise program that uses sensors to track how participants move and gives instant feedback. It feels like a video game and participants can join alone or in a group. The therapy sessions can be personalized, making them both enjoyable and effective.

Our goal is to help participants live independently in their own homes and communities. Physical and Occupational Therapists work with participants to make sure they can manage everyday tasks safely or recover from an injury.

Why Jintronix?

Reduced Risk of Injury
Increased Motivation
Sense of Achievement
Personalized Treatment
Improved Movement and Function
Faster Recovery Time

As a physical therapist, I’ve found that the pictures and sounds in Jintronix make participants enjoy therapy more. They improve faster and feel good about their progress. We make sure that each participant can manage at their own level. The exercises can be done while sitting or standing.

Madelyn’s story

“My name is Madelyn and I’m 61 years old. I used to work at the USO, where I had to do a lot of pushing and lifting. Arthritis in my spine caused pain all the time and I eventually needed surgery. I joined CenterLight in 2023 after a friend told me about it.

I love it here. Jintronix helps my body and my mind. I can see the exercises better on the large screen because of my cataracts.”

Madelyn added: “It’s fun. The exercises are easy to do.”

Now, Madelyn attends our open gym and uses Jintronix in group classes twice a week. She also works her core and does leg exercises for about 30 minutes daily. She feels stronger and doesn’t need her walker as much. She also encourages other participants to join her in the gym!

At CenterLight PACE, our goal is to find innovative solutions like Jintronix to provide high quality care and empower our participants, like Madelyn, on their path to recovery and well-being.

This blog post is written by Tatyana Brisman, Physical Therapist and Regional Rehabilitation Manager at CenterLight Healthcare PACE.

H3329 JintronixBlog Approved 05272025
Updated 05062025

Helping Regain and Improve Life Skills: Rehabilitation Services

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After an accident or a serious health event, or as part of their long-term care, people often need rehabilitation services such as Physical Therapy (PT) and/or Occupational Therapy (OT).

Physical Therapy

CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) Physical Therapists (PTs) help participants reduce pain and improve or restore mobility, often reducing the need for long-term use of prescription medications.

PTs can teach participants how to prevent or manage their condition so that they may achieve long-term health benefits. PTs examine each participant and develop a plan, using treatment techniques to promote the ability to move, reduce pain, restore function, improve range of motion, regain strength, improve endurance, and prevent disability.

PTs also work with participants to prevent the loss of movement before it occurs by developing fitness and wellness-oriented programs for healthier and more active lifestyles. Trained in exercise programs and rehabilitative interventions, PTs can also help with falls prevention. For older adults who wish to continue to live safely in their own homes, PTs can help with maintaining, restoring, and reaching the individuals’ optimum function.

Occupational Therapy

Through the therapeutic use of everyday activities (occupations), Occupational Therapists (OTs) help participants do the things they want and need to do. This helps them maintain their independence and remain in the community for as long as possible.

Common occupational therapy interventions include providing treatment to individuals recovering from injury to help them regain skills. OTs provide support for those experiencing physical changes as well as rehabilitation and education to help participants perform everyday tasks. These include, but are not limited to, bathing, dressing, cooking, getting in and out of bed, getting in and out of a car, and other Activities of Daily Living (ADLs).

For participants who may be having cognitive issues, OTs can also design exercises with the goal of improving memory and focus.

Open Gym

CenterLight Healthcare PACE centers, located in Brooklyn, the Bronx, Manhattan, Queens, Long Island, and Westchester, have an open gym available for participants to use. This is supervised by PTs and OTs to ensure safety and help participants get the most out of their exercises. Participants can contact our team to schedule transportation to and from the PACE center, where they can enjoy therapeutic recreation activities and nutritious meals, see their medical provider, and take advantage of the well-equipped open gym.

Working with the CenterLight PACE Care Team

At CenterLight PACE, physical and occupational therapists are part of the Interdisciplinary Team (IDT), a group of dedicated professionals who work together to provide participants with the care they need, when they need it. And because our PTs and OTs are working with the full care team, they collaborate with each discipline to provide high quality, holistic care.

This blog post is written by Brendan Geraghty, Director of Rehabilitation at CenterLight Healthcare PACE.

H3329 RehabBlog2025 Approved 01282025
Updated 01022025

Social Work at CenterLight Healthcare PACE

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Social Workers are important members of the CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) Interdisciplinary Team (IDT). Every day, our social work professionals collaborate with the rest of the care team to help our participants continue to live safely and independently in their own homes and communities. In this blog post, Kim Sodano, LCSW, LNHA, Director of Social Work at CenterLight Healthcare PACE, discusses the role of social workers in the IDT.

What is the role of a social worker?

Social workers provide counseling, emotional support, referrals, entitlement assistance, and more. CenterLight PACE participants know that social workers are part of their care team, and that they can come to us if they have a question, need assistance, or if they received a bill that they don't understand. We're here to guide them and be there for them as they keep up with the pace of aging.

How does the social worker collaborate with the rest of the care team?

As part of the IDT, social workers are involved in the discussion of effective treatment and any other issues that may affect our participants' care. We make sure that all aspects of the their situation is taken into consideration in their plan of care and addressed accordingly.

Each participant is assigned a social worker.

CenterLight Healthcare PACE participants are assigned a social worker who gets to know them--not only their medical diagnoses, but also their social, behavioral, emotional, and basic needs. Since we are based at the PACE centers, we are always available if they need assistance. Our participants can also call us, and we meet with them at the PACE centers or in their own homes.

Why did you become a social worker?

I became a social worker to make a positive impact toward social change. Being an advocate for individuals and communities while witnessing resilience and transformation is extremely rewarding.

Kim Sodano, LCSW, LNHA, is the Director of Social Work at CenterLight Healthcare PACE.

H3329_SocialWork2025Blog Approved 02202025
Last updated January 15, 2025

The Importance of Feeling and Looking Good for Older Adults

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CenterLight Healthcare’s Program of All-Inclusive Care for the Elderly (PACE) provides care and services that our participants need to help them remain living safely and independently in their own homes. We serve more than 6,300 people every day—and beyond medical and nursing care, physical and occupational therapies, nutrition, social work, and therapeutic recreation services, our team aims to improve the quality of life of those we serve. True to our mission, our goal is to make a difference in our participants’ lives.

Some of our participants’ favorite activities are our “Self-Care” programs, which allow them to relax and enjoy services such as manicures, massages & haircuts from certified individuals. Our Flushing, Wallerstein (Bronx), Westchester, and Stillwell locations even have a dedicated space for a salon/barber shop, while the rest of the sites bring in beauty care experts as part of their special events.*

These types of programs may not be the usual activities that come to mind when you think of healthcare. But at CenterLight PACE, we believe that providing complete care means we provide not only services that our participants need for their physical health, but also those that can help them feel good mentally and emotionally. In essence, we aim to nourish our participants' body and soul.

For CenterLight PACE participants, one of the benefits of self-care programs is the convenience of not having to go to a salon or barber shop. On days when self-care programs are in the schedule at our PACE centers, our participants can enjoy these services while they are at the site taking part in other TR activities, seeing their nurse, speaking with their social worker and dietitian, or using the open gym. Although it may be tough for some older adults to travel from one place to another, for CenterLight PACE participants, transportation is provided to and from our centers.

As we grow older, we may fear losing our independence or being too focused on other needs that self-care becomes very low on the priority list. It’s amazing how a simple haircut or manicure can help someone feel more confident and in control, and more importantly, promote a healthy sense of self that can contribute to mental wellness. In fact, a study published in the National Library of Medicine concluded that beauty care is effective for maintaining and improving the self-rated health and depression status of community-dwelling older adults.**

Our commitment to holistic care and providing these types of simple but meaningful experiences for our participants come from the belief that an individual's health and capabilities may decline with age, but their personalities and who they are at their core remain. We love that we get to know our participants as their unique selves while respecting their individual needs and preferences. They become like family, and it's always amazing to see your family feel good about themselves. I have personally seen how these simple things can make participants feel connected to their younger selves, and our team is very privileged to be a small part of those moments.

*Participants should check the TR activities schedule or ask their care team when self-care/beauty care programs are scheduled at their site.

**Source: https://pubmed.ncbi.nlm.nih.gov/27250219/

This blog post is written by Kathleen Keegan, Director of Therapeutic Recreation Services at CenterLight Healthcare PACE.

H3329 SelfCareBlog Approved 02202025
Updated 12302024

Dietary Services at CenterLight Healthcare PACE

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Each day, CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) participants receive care and services from a team of professionals called the Interdisciplinary Team (IDT). We spoke to Phyllis Russell, Registered Dietitian at CenterLight PACE, about the role of Dietitians in the IDT.

What is the role of a dietitian within the Interdisciplinary Team (IDT)?

CenterLight PACE Dietitians work with our participants, their caregivers and other members of the IDT to create an individualized meal plan according to the participants’ health conditions and food preferences.

As one of the registered dietitians at CenterLight, I do home visits where I can help participants manage their diabetes, hypertension, cholesterol or their weight by ensuring they have the education they need to stay with a healthy diet.

I also teach exciting classes once a month. We talk about the importance of nutrition, we make smoothies, we talk about what’s new in the news that affect their health.

How does the dietitian work with the rest of the IDT?

The dietitian works very closely with all the members of the team. For example, when I do meal observations, I can see if participants need any type of help with feeding and if so I can go to the occupational therapist who can then order adaptive equipment.

I also work with the social workers. When I make my home visits, if I ever notice that participants have issues perhaps with finances, or they don’t have food or anything that may come up, I can go to the social workers who can then help them apply for food stamps or find another solution.

Also I work with the nurses and doctors dealing with participants’ clinical status in managing their diabetes and their hypertension.

The team always comes together so we can discuss everything that’s going on with our participants.

Can you tell us about meal observation?

I do meal observation at our center once a week. This is when I come during lunch time and take note of how participants are eating, what they’re eating, what they’re not eating, and if someone has difficulty with chewing and swallowing. Through this program I can also see if they’re having difficulty feeding themselves. And sometimes I do actually sit down and help feed the participants.

Beyond your role in helping participants get proper nutrition, what is your goal as a dietitian?

If I notice they don’t like something, for example, I can go back to our vendor and report back if they didn’t perhaps like the chicken that day or they don’t like the way it was cooked, they don’t like the flavor. Always, everything is about our participants and making sure they’re happy and they like what they’re receiving.

What is the advantage of having a dietitian as part of the team?

Through the IDT, our participants have access to every single discipline that they need to help them stay well in the community.

Not many people have access to a dietitian. Maybe you can go to the clinic, you can see a doctor, you can run into a nurse, but where’s the dietitian? But here at CenterLight, since we have this Interdisciplinary approach, I’m part of the team.

What inspires you about your work?

My work is mostly inspired by helping the population that we have here enjoy their years right now. I am motivated by just interacting with our participants, seeing them enjoy the food, talking with them. Our participants are so much fun. I learn a lot from them as much as I try to educate them.

Phyllis Russell, MSN, RDN, is a Registered Dietitian at CenterLight Healthcare PACE.

This blog post was originally published in 2020, and republished in 2025.
H3329_2020BLOG_Dietitian Approved 03112020
Last updated March 5, 2020

Stillwell Choir: It’s all about the music!

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CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) is home to many talented participants, and the choir at our Stillwell location in Brooklyn is no exception. The Stillwell Choir began as a musical ensemble featuring instruments like the accordion, banjo and erhu, a two-stringed Chinese instrument that is played with a bow. Accompanied by CenterLight PACE's Therapeutic Recreation Specialist on piano, participants regularly come together to perform a diverse range of music, including traditional Chinese folk songs, opera, and Russian tunes. This vibrant mix of cultures is a testament to the unity fostered at CenterLight.

The CenterLight Stillwell Choir is always eager to explore new music and welcomes new performers to join their ranks. Tanglai Kwai Ping, who chose to attend the Stillwell PACE site to be part of the choir, learned Chinese opera decades ago in Hong Kong. At CenterLight PACE, she continues to enjoy singing while also expanding her social circle within the choir.

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Albert Laiquong began playing the banjo at the age of 12, learning from his brother. It was not until he joined the CenterLight PACE Stillwell center that he had the opportunity to perform alongside other musicians.

Loh Sui Zhu, who has always loved music and enjoyed singing at home, discovered her passion for Chinese opera at CenterLight PACE. She also honed her accordion skills, which she first picked up from her daughter.

Siu Shui Tong found her voice after joining Stillwell, where she cherishes the socialization and camaraderie she shares with the group.

The CenterLight Stillwell Choir is a true source of pride for both its participants and the staff at the Stillwell PACE Center, and an example of participants pursuing and enjoying their passions. The choir recently showcased their talent at a multi-location holiday event and eagerly anticipate more opportunities to perform in the future.

H3329 StillwellChoir Approved 02202025
Updated January 6, 2025

A Team Approach to Complete Care

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CenterLight Healthcare is New York's largest Program of All-inclusive Care for the Elderly (PACE). Each day, we deliver care and services to thousands of adults 55+ through the combined expertise of our Interdisciplinary Team (IDT), a group of dedicated professionals who work together to provide our participants with the care they need, when they need it. The IDT includes but is not limited to a nurse, doctor, physical therapist, an occupational therapist, social worker, therapeutic recreation specialist, a dietitian, transportation coordinator, and a PACE center manager. Each participant has a full team dedicated to them, who collaborate to discuss their needs, effective treatment, plan of care, and any other aspects in their lives that affect their well-being.

Like Pieces of a Puzzle Coming Together

Healthcare is often confusing and overwhelming, but it doesn't have to be. At CenterLight PACE, we bring together all services our participants need in their healthcare journey. We coordinate necessary services, so that participants and their loved ones don't have to. Each discipline has a specific role—with every person bringing a different perspective—allowing us to provide holistic, person-centered, and personalized care to our participants and helping them continue to live safely and independently in their own homes for as long as possible.

Because CenterLight PACE medical providers are on-site, they’re able to keep a close eye on participants' health and focus on preventative care. If issues come up, they are always there to see the participants as needed. All PACE centers have a Nurse who can treat the participant if they are not feeling well or if the team sees a change in condition. This helps prevent hospital and urgent care visits. Our centers are equipped to handle minor conditions such as fever, minor headaches, body aches and pains, symptoms of upper respiratory infections, and more. Our medical staff is able to administer specialized treatments and interventions including wound care and IV Therapy. Our team also assists with medication management, hypertension, diabetes management, preventative screenings, and helps participants obtain needed medical equipment, which are also provided by CenterLight PACE.

As part of home care services, a Community Health Nurse visits participants in their home to assess their needs and make sure they receive necessary care.

Beyond medical care, each participant is assigned a Social Worker who provides emotional support, counseling, referrals, and when possible, encourages family involvement.

Therapeutic Recreation (TR) Specialists design activities with our participants’ needs in mind. They coordinate services such as art therapy, music therapy, dance and movement therapy, and pet therapy. There are over 100 activities at each center per month, taking into consideration cultural diversity and the unique preferences of our participants.

Physical Therapists focus on participants' ability to walk, climb up and down stairs, and their ability to go outside in the community. Occupational Therapists, on the other hand, look at Activities of Daily Living (ADL) such as dressing, bathing, and grooming. These rehabilitation professionals also supervise our open gym, which is available to all participants at our PACE centers.

Our Registered Dietitians’ role is to provide nutrition interventions based on each participant’s care plan. This includes helping them manage their diabetes, hypertension, high cholesterol, and weight. They are located in our centers, can answer any questions participants may have and provide nutrition counseling.

Led by the PACE Center Manager, the team meets regularly, develops a plan of care, and works with the participant's community primary care doctor and in-network specialist. A Coordinator schedules transportation to and from medical appointments, as well as the PACE Center.

Imagine all your clinicians, therapists, and care professionals under one roof – listening to you, working together, and communicating as one team. This model of care results in efficient delivery of services, effective preventative care, and high quality care with the participant at the center of everything we do.

To learn more, contact us at 1-833-CL-CARES (TTY 711), 8AM-8PM, Monday-Friday.

H3329 CareTeamBlog Approved 01022025
Updated November 27, 2024

This blog post is written by Tara Buonocore-Rut, President and Chief Executive Officer at CenterLight Healthcare PACE.

40 Years of Caring for the New York Community

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This year (2025), CenterLight Healthcare is celebrating 40 years of providing managed care—a perfect time to look back at our rich history of caring for the New York Community.

A New Kind of Healthcare

In 1973, the healthcare industry saw a shift in the way care is provided. With an increasing number of aging immigrants, diverse cultural traditions helped shape a new model of care. Immigrants from countries such as China, Indonesia, and the Philippines required an alternative to nursing homes and a way for those who needed long-term care to be able to remain in their homes with their families, while receiving the services they need. As a result, On Lok in California became the first to introduce a managed care program now known as the Program of All-Inclusive Care for the Elderly (PACE).

As the need for solutions like PACE grew across the country, States started seeing an increase in the number of managed long-term care plans. CenterLight Healthcare, then known as Comprehensive Care Management (CCM), begun as a demonstration program and started providing case management and comprehensive services 4 decades ago – making it one of New York State’s oldest long-term managed care programs. In 1992, we enrolled our first participant, marking the beginning of what is to become the largest not-for-profit PACE program in the nation.

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Serving the Diverse New York Community

While our operations started in the Bronx, CCM started expanding its service area in 1996. PACE centers opened in Westchester, Chinatown, and Allerton in the Bronx. Our Stillwell Center opened its doors in 2005 to serve Russian and Asian participants, and our 99^th Street Manhattan location opened the year after, serving a diverse group of older adults, including English and Spanish-speaking individuals.

In 2009, three more PACE centers opened. Our Ridgewood location brought services to the Albanian community and others in Queens, and our Rockaway Parkway center started serving English and Haitian Creole speaking participants in Brooklyn. Working to find innovative solutions for communities with unique needs, we opened a PACE center in the Motherhouse of the Sisters of St. Dominic in Amityville, Long Island, with the goal of providing care to the nuns aging in. This site was the first of its kind built to answer a need within a specific community.

The Birth of the CenterLight Brand

In 2012, our parent organization, which at the time included, among others, nursing homes, a Medicaid Managed Long-Term Care Program, a Medicare Special Needs Plan, and of course PACE, recognized growth opportunities and the importance of being known as one strong brand. This was the birth of CenterLight Healthcare.

Over the next few years, CenterLight PACE opened more locations across New York, including Bushwick in Brooklyn and Flushing, bringing our services to the Chinese and Korean communities in Queens.

DID YOU KNOW?
Our parent organization was originally founded in 1920 to serve the needs of the Jewish population in the Bronx. Paying homage to this heritage, the name “CenterLight” came from the center light in the menorah, which lights all the other candles. Decades later, the significance of “CenterLight” has evolved to putting our participants at the center of everything we do, and the fact that our participants are the lights of our PACE centers.

A Focus on All-Inclusive Care

In 2017, CenterLight evolved once again to meet the changing needs of older adults and demands of the healthcare industry, separating from the other entities within our parent organization’s umbrella and setting our more focused efforts on PACE, with a renewed mission of helping participants live safely and independently in their own homes.

2023 saw the birth of our new visual identity (see video), further strengthening our commitment to our mission and reflecting our values. In the same year, we opened our Jamaica South Asian Alternative Care Setting (ACS), with programs designed for South Asian participants, including prayer and wudu rooms, cultural programming, meditation rooms, and South Asian food.

Looking Ahead

Looking back at our history, the many changes our organization has been through, and the challenges we’ve faced and triumphed over, I feel proud to be part of a compassionate team whose dedication helping enrich the lives of those we serve remains steadfast. Decades have passed since our story begun, but we are all still working towards the same goal of making a difference and serving the underserved. Our track record in continuing to innovate and finding in-home solutions for our participants make me very enthusiastic about our future. With our unwavering focus on our participants’ unique needs, it is my hope that we can continue to expand our care to more individuals who need it most for more decades to come.

To the CenterLight team, thank you for sharing your heart and talents for a larger purpose. To our participants, we are grateful that you continue to trust us with your care.

As we celebrate our 40^th anniversary, look out for events across our 12 locations—including a participant art exhibit, a centenarian celebration, and other cultural and special celebrations.

H3329 40Years Approved 01232025
Updated December 24, 2024

This blog post is written by Tara Buonocore-Rut, President and Chief Executive Officer at CenterLight Healthcare PACE.