Blog - CenterLight

Your Voice Matters: Speaking Up for Your Health

When you visit your medical provider, it’s important to let them know any concerns you may have. Feeling prepared can turn an intimidating appointment into a productive conversation that centers on you. When you take an active role, your care becomes more personal and more aligned with what matters most to you.

A little preparation goes a long way. Before your appointment, take time to organize your thoughts so you can focus on the conversation, not on trying to remember details.

Before you arrive:

Write down the questions or concerns you want to discuss.
Bring an up‑to‑date list of all medications you take, including vitamins and supplements.
Make note of any new symptoms, changes in how you feel, or concerns you’ve noticed since your last appointment.
Write down recommendations or instructions you’ve received from other medical providers, specialists, or members of your care team.

If you are prepared, your medical provider can better understand your needs and you can get the most from your visit.

During your visit: speak up and stay engaged.

Remember that your appointment is a conversation, not a one‑way exchange. It's your health, so you deserve clear explanations and thoughtful answers from your care providers.

Bring paper and a pen so you can write down important details or next steps.
If something isn’t clear, let your medical provider know. It’s okay to ask for an explanation and ask questions.
If they're available, consider bringing a trusted family member, friend, or caregiver for support or note‑taking.
Ask about different treatment options and what they mean for you.
Share your expectations and be open about what you do not want.

Your voice matters. The more your medical provider understands you, the better they can support your health goals.

After your appointment:

Once your visit is over, take time to reflect and follow up if needed.

Review your notes and make sure you understand any instructions or next steps.
Share updates from your visit with your caregiver and/or care team.
Remember: you have the right to change medical providers if you are not satisfied with your care.
If you feel unsure, it’s okay to seek a second medical opinion.

CenterLight Healthcare PACE is committed to providing accurate health-related information to help individuals live well, stay healthy and make well-informed healthcare decisions. Information in this material is strictly educational. We recommend that users consult with their medical provider regarding their care.

About the Author

This blog post is written by Wendy Williams, LCSW, Social Worker at CenterLight Healthcare PACE.

In her own words:

“I became a social worker because I want to help people live happier and healthier lives. Over the years, I have seen people from different backgrounds experience challenges without the proper support, and I want to help make a positive difference in the community.”

H3329 Blog_NoPOInfo_Advocacy
Updated March 4, 2026

For Providers: Pharmacists are Steady Hands Behind Safe, Reliable Medication Management

< view all blog posts

Pharmacists serve as steady hands behind safe, reliable medication management for CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) participants. The Pharmacy Team works with the Interdisciplinary Team to help participants continue to live safely and independently in their own homes and communities.

What makes the role of a pharmacist essential?

Pharmacists play an important role in the lives of CenterLight PACE participants. They provide clinical oversight and coordination by supporting the care team with medication-related decisions. Below are some ways pharmacists make a difference:

Planning medication routines

Pharmacists develop strategies to make medication schedules easier to follow and ways to include it in participants' daily habits.

Promoting collaborative workflow

Collaboration is one of the hallmarks of a PACE program. CenterLight PACE pharmacists work with all members of the care team by aligning medication refills, helping prevent duplication of care, and reducing delays in essential medications by coordinating the workflow with prescribers and pharmacies.

Preventive care

One of the roles of CenterLight PACE pharmacists is to promote preventive care by providing guidance and coordination of vaccines for influenza, COVID-19, shingles, and other recommended shots.

How Pharmacists Support the Care Team and Network Providers

Transition of Care

When a participant goes home from a hospital or moves from one of our 11 PACE sites to another, the pharmacy team reviews the participant's medication list and provides an overview of "what changed" to members of the care team.

Using the Teach-Back Method

The pharmacy team provides training to the care team on how to effectively educate participants about their medications, especially when their prescription changes. One recommendation is the "teach-back" method, where clinicians educate the participants about their medication plan and have them repeat it in their own words.

Preemptive Medication Review

CenterLight pharmacists identify each participant's unique needs. For example, if a participant has mobility issues, they help set up medication delivery or pick-up that fits the participant's routine. For those who take multiple medications, blister/adherence packs are requested to reduce missed doses.

About the Authors

This blog post is written by Nourin Rahman, Performance Improvement Specialist, and Shu Jing, PharmD, MS, Senior Director of Pharmacy Services at CenterLight Healthcare.

In Nourin's own words:

"My goal has always been to do work that is meaningful and not just made up of deliverables. I like being in the healthcare field, where even small improvements can make a difference in the lives of others."

In Shu's own words:

"I'm very proud to work at CenterLight PACE. The all-inclusive care that we provide is a very unique model because you get everything in one place. It is very rewarding to be working in this kind of environment and to see partcipants really thrive."

H3329 Blog_NoPOInfo_ForProvidersPharmacy
Updated February 27, 2026

The Role of Compliance in Providing High-Quality Care

< view all blog posts

Programs of All-Inclusive Care for the Elderly (PACE) play a critical role in providing care to older adults who require ongoing services and supports due to illness, disability, or aging-related issues. At CenterLight Healthcare PACE, where we coordinate complex care across our participants’ physical, social, and psychological needs, compliance is not just a regulatory requirement. Rather, it is a cornerstone of high-quality care.

Compliance is often misunderstood as a set of rules to follow or a checklist to complete. In practice, it functions as a structural support system—one that protects participants, guides teams, and reinforces standards that make safe, compassionate care possible.

Safeguarding the Rights and Well‑Being of Participants

Compliance establishes safeguards to ensure that participants are receiving the services they need when and where they need it. We are entrusted with the care of older adults who are often medically fragile and socially vulnerable. It is our job to protect their rights, establish standards and strict protocols for providing timely and high-quality care, and ensure that the services they receive are aligned with their unique needs and provided with compassion and respect.

The role of Compliance includes review of policies, procedures, and thoroughly reviewing documentation of participant care, assessments, and care planning. This includes structured processes that help reduce gaps in care, make sure that services are provided based on medical necessity, and promote trust and a sense of responsibility among all members of the Interdisciplinary Team.

Strengthening Care Through Oversight, Data, and Insight

The Compliance team conducts regular audits of documentation. Reliable and timely data and reporting enable the team to identify trends and implement care plans using the big picture—which can only be seen with complete participant records. It facilitates communication and accurate care planning, thus benefiting the participants and the quality of care they receive.

Audits establish checks and balances within the organization. Regularly reviewing operational practices provides an objective way to identify risks, inconsistencies, and areas of improvement before they negatively affect participants. Compliance audits function as a proactive tool to strengthen internal controls, support ethical decision making, and help maintain integrity of care delivery systems.

Preventing Fraud, Waste, and Abuse

Financial integrity directly supports care continuity. With PACE programs being funded through Medicaid and Medicare, Compliance monitoring facilitates proper stewardship of resources by working with teams across the organization. We aim to ensure billing accuracy, provider documentation, clinical review, appropriate provision of services, and more.

Compliance also helps shape provider network adequacy and credentialing processes. In coordination with the Provider Relations Department, the Compliance team ensures that the organization is maintaining a network capable of delivering high-quality, coordinated services. With thousands of providers in the network, an effective compliance program helps uphold ethical standards and minimize fraud, waste, and abuse.

Building a Culture of Compliance

Regulations alone do not create quality, culture does. At CenterLight Healthcare PACE, we work together to foster clear policies and accessible procedures, ongoing staff training, transparent data reporting, strict non-retaliation and open-door reporting of issues, and cross-department collaboration. Our organizational values include integrity, creativity, diversity, caring, accountability, approachability, and availability—and we strive to apply these values in everything we do.

When everyone in the organization understands that compliance’s goal is to advocate for participants’ wellbeing and support them in their work, they are more likely to engage meaningfully with regulatory requirements. A culture of compliance, then, can become a way of life instead of regular audits and occasional corrective actions.

Looking Ahead: Adapting Compliance for the Future of Care

As care models like PACE expand, the health industry continues to evolve, and regulatory scrutiny increases, compliance programs must remain adaptable. Technology, data analytics, and predictive risk modeling are becoming essential tools in identifying potential compliance and quality issues before they escalate.

Beyond focusing on leveraging technological advances, real-time data monitoring, integration of compliance with quality programs and care delivery, and strengthening oversight, the future of compliance and the impact it has in quality of care still depends on people. At CenterLight Healthcare PACE, we believe that an effective compliance program depends on staff integrity, buy-in, and a deep understanding of how doing things the right way affects not only organizational goals but more importantly, participant well-being.

The objective is for compliance to serve not merely as oversight, but as a strategic driver of excellence and high-quality care to those who need it most.

Every regulation, requirement, documentation standard, and audit process ultimately exists to ensure that participants receive safe, effective, and person-centered care.

About the Author

This blog post is written by Alicia Nelson-Jones, Chief Compliance Officer at CenterLight Health System.

In her own words:

“Compliance isn’t just about following regulations—it’s about doing the right thing and protecting the dignity, comfort, and trust of the people we serve. High-quality care means showing up each day with compassion, integrity, and a commitment to treat every one with compassion and respect.”

H3329 NoPOInfo ComplianceAndHighQualityCare
Updated February 13, 2026

Finding Community and Purpose: Muhammad’s Journey at CenterLight PACE

< view all blog posts

Meet CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) participant Muhammad Falzur Rahman, who has been enrolled in the program since 2024.

His inspiring journey from leading prayers as an Imam to finding a supportive community in our South Asian Cultural Alternative Care Site (ACS) in Jamaica is a testament to how CenterLight PACE helps participants continue doing what they love as they age. In the following interview, you'll discover how his experience at CenterLight PACE has transformed his daily life and helped promote his independence.

Interviewer: Please tell us a little bit about your background.

Participant: I used to lead prayers. I served as an Imam in at least three mosques. Whenever I went to my village, I led the prayers there. And here in the city, I did it regularly.

Interviewer: How was life for you when you were no longer able to lead services in your mosque?

Participant: After that, I served as a second Imam here. Initially, I started as a second Imam here. After a year, I went back home and stayed there for four months. Because of that long absence, I lost my position as they had to hire someone else.

My mental state was very bad at that time. I was surrounded by people I knew, and everyone respected me there Subhanallah, Subhanallah [Glory be to Allah]. Leaving behind that respect and everyone's love made my heart feel heavy.

Now, I am leading the prayers here at CenterLight.

Interviewer: How did coming to Jamaica ACS change your daily life?

Participant: We do exercises here. [Therapeutic Recreation Specialist] Belinda leads our exercise sessions, and she conducts very nice exercises, I enjoy them a lot. The environment, the behavior of people, and everyone's love have truly impressed me. That's why I like it here at CenterLight PACE.

Interviewer: How do you feel after spending the whole day here and then going home?

Participant: It's normal to feel a little upset, but somehow, life goes on. I carry the memories of this place with me and remember the love from everyone, that's what stays in my heart.

Interviewer: Can you describe the moment you realized you could begin leading services again at CenterLight Jamaica ACS and how did that feel?

Participant: When I started leading prayers here, everyone accepted me and liked me. At first, I suggested that someone else take the responsibility, but no one wanted to. Everyone kept requesting me to lead the prayers. That means they accepted me. I didn't step forward on my own at first. Even the head of CenterLight PACE always supported me and encouraged me to lead the prayers here.

Interviewer: And how has being part of the Jamaica ACS supported your independence, well-being and sense of progress?

Participant: From time to time, when I sit idle for a while, I read from the Qur'an and Hadith. People listen to me, and I enjoy talking with them. I really like coming to CenterLight PACE.

Interviewer: Is there anything you would like to share with others who may be considering joining a program like the ACS?

Of course, I would. CenterLight provides many facilities. There's good food, opportunities to interact and bond with others honestly and respectfully, a chance to pray, and essentially, everything one needs is available at CenterLight PACE.

Interviewer: Suppose you go home and have relatives or friends, would you recommend that they join ACS here in Jamaica?

Yes, I always mention it at the mosque where I pray, I always talk about Center. People often ask me where I go and what I do there. I tell them that as soon as we arrive, breakfast is arranged, and they pick us up and drop us back by car. They serve breakfast, tea, and coffee very nicely, whatever someone prefers, it's provided. They also organize exercise sessions and serve juice. Everything is taken care of. After that, they arrange proper meals for us. They serve delicious Bengali food, along with vegetables, lentils - everything is well organized for us. That's why it feels very good in the heart, and we feel happy and satisfied. Because of this, I tell people that if they are interested, they can come with me and see it themselves. I even tell my friends and relatives. Insha'Allah, there are proper ablution facilities here, separate wudu areas, and prayer rooms. There are also bathrooms and everything else is fully complete. That's why we love CenterLight PACE. Before coming here, I didn't know that CenterLight PACE provided such excellent arrangements, supported by the government. But after arriving here, I saw that everything is very well organized. Insha'Allah, that's why I like it so much.

H3329 NoPOInfo MdRahmanTestimonial
Last Updated February 12, 2026

This interview was translated by a certified translation agency.

The Importance of Government Relations and The Impact on PACE Participants in Underserved Communities

< view all blog posts

Meet Christopher Consalvo, CenterLight’s Assistant Vice President of Government Affairs and Development. Behind the scenes, he works to advance initiatives that support PACE growth across Metro New York, serving as a trusted liaison to federal, state and local agencies.

Chris shared that it was “Schoolhouse Rock” that sparked his interest in politics as a child. Growing up in the wake of 9/11 also deepened his fascination with how government responds during times of crisis.

Chris later became active in student government during high school and college and volunteered on political campaigns. Before transitioning into healthcare government relations, he worked for the NYC Community Board and served as a staff member for a New York State Senator.

In His Own Words

How does government relations support and strengthen the PACE model?

"The PACE model is jointly funded by federal and state government, and it operates within a complex web of rules and regulations at both levels. Legislators in Washington, D.C. and Albany — as well as regulators at the Centers for Medicare & Medicaid Services (CMS) and the New York State Department of Health — directly impact our daily operations.

By building and maintaining strong relationships with government partners, we help ensure the program’s long-term success through trust, accountability, and understanding. Compared to other parts of the long-term care system, PACE is still relatively small and doesn’t always receive the attention it deserves. A key part of my role is ensuring policymakers not only understand PACE but are positioned to become champions for it.

Effective government relations rely on storytelling. When I meet with elected officials and their staff, I share stories about our participants and the staff who go above and beyond for them. These are their constituents — and when our stories become their stories, the importance of PACE comes sharply into focus."

Why is government relations important for the communities that PACE serves?

"Ageism is real, and too often the voices of older adults are overlooked. Even though many legislators are older adults themselves, ensuring aging communities are fully heard can still be a challenge.

When elected officials tour our PACE Centers and see how active and engaged participants are, it challenges preconceived notions about aging. Showcasing older adults through the PACE model strengthens support for the program and connects us with individuals and organizations advocating for older adults. That’s how strong coalitions are built — and coalition-building is essential to expanding PACE into more communities."

What’s one moment that reinforced the importance of your work for PACE participants?

"Our first-ever Centenarian Day truly reinforced the importance of this work. Celebrating participants who reached 100 and beyond was a powerful testament to the PACE model.

Assemblymember Ron Kim attended and presented our centenarians with official citations from the New York State Assembly. He spoke about his connection to older adults, his Korean heritage, and brought his school-aged daughter — a symbolic bridge across generations. The year prior, his office awarded CenterLight critical capital funding to replace the elevators at the Flushing site. That moment captured how proactive engagement with elected officials can lead to meaningful outcomes for our participants."

What motivates you to advocate for older adults?

"If we’re lucky, we enter our senior years healthy and supported. But that doesn’t happen by accident — it requires planning, community and strong government programs like PACE.

I’m grateful to still have both of my grandmothers, who shaped my upbringing (and made me a better cook and baker). I’ve always been an old soul and find older adults to be a tremendous source of wisdom. I love that CenterLight celebrates each participant as an individual, giving them opportunities to share their stories and express themselves authentically."

What does serving the underserved mean to you personally?

"When developing advocacy positions, I keep the well-being and quality of life of our participants front and center. I often think of novelist Alice Walker’s quote: “The most common way people give up their power is by thinking they don’t have any.”

Challenges that feel insurmountable alone can often be addressed when people come together and use their voices collectively. Advocacy is a powerful tool — but most powerful when shared. I’m especially excited about the opportunity to bring several of our participants to Albany next month so they can speak directly with elected officials about their experiences at CenterLight."

Christopher Consalvo is Assistant Vice President of Government Affairs and Development at CenterLight Health System.

H3329 NoPOInfo_Govt_Relations_Testimonial
Last Updated February 9, 2026

Seizures and Fainting (Syncope): Fall Prevention Guide for Participants and Families

< view all blog posts

Some older adults may have conditions that can cause them to suddenly lose consciousness from a seizure or fainting (syncope). This can result to a fall and injury. Knowing what to look for and what to do can help keep you or your loved one safe.

What's the Difference?

Seizure

A sudden brain activity causing shaking, stiffness, or loss of awareness.

Fainting

Also known as syncope, fainting is a short loss of consciousness from low blood pressure or blood flow.

Warning Signs or Symptoms

Before a Seizure	Before Fainting
Odd feeling, smell, or taste	Feeling lightheaded or dizzy
Confusion or staring spell	Blurred vision or “spots”
Jerking or twitching	Sweating, nausea, or feeling weak
Dizziness or sudden fear	Feeling “about to pass out”

Preventing Falls

For Older Adults at Risk:

Sit or lie down if you feel dizzy or unsteady.
Avoid ladders, stairs, or heights when you're alone.
Use grab bars and non-slip mats in the bathroom.
Keep walkways clear and well lit.
Take medications as prescribed and don’t skip doses.
Eat and drink regularly to prevent fainting.
Stand up slowly to avoid dizziness.
Wear sturdy shoes with good grip.

For Family Members/Caregivers:

Watch for warning signs.
Remove clutter and cords from floors.
Know what to do if a spell happens.

Family/Caregiver Guide: What To Do During an Episode

If Seizure:	If Fainting:
Stay calm and protect your loved one from injury.	Lay the person flat and raise their legs.
Move objects away and cushion their head.	Loosen tight clothing and keep their airway clear.
Do not restrain or put anything in their mouth.	If they do not not wake up quickly, call 911.
Roll your loved one on the side when movements stop.
Time the seizure — call 911 if it lasts more than 5 minutes.

Call 911 if:

Seizure lasts more than 5 minutes.
Person doesn’t wake up.
Your loved one sustained a head injury, is bleeding, or is in serious pain.
You’re unsure what to do.

For CenterLight Healthcare Participants:

Speak with your medical provider and inform the CenterLight PACE Care Team.

Report any of the following to ensure your care plan is updated. Your medical provider can help adjust treatment to minimize episodes as well as improve safety.

New or worsening spells
Falls or near-falls
Medication side effects

About the Author

This blog post is written by Tatyana Brisman, PT, Regional Rehabilitation Manager at CenterLight Healthcare PACE. Tatyana celebrated her 20th year of working at CenterLight in 2025.

In her own words:

"Over the years, my responsibilities have evolved, but my mission has remained the same: to ensure our participants are safe in their communities by providing high quality care and being a supportive, collaborative member of the care team. Being a Physical Therapist is more than just a job—it’s a calling. And I’m grateful every day to be part of a field that makes such a difference in people's lives."

Source: https://www.lifeline.com/blog/preventing-winter-falls-tips-for-safety/

H3329 Blog_NoPOInfo_FaintingFallTips
Updated October 31, 2025

Hiring for Heart: Compassionate Care Requires Compassionate People

< view all blog posts

In healthcare, every interaction can change someone’s day, or even their life. Compassionate care starts long before a health professional meets a patient—or a participant, in the case of CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE), where caring is one of our organizational values.

For more than four decades, CenterLight’s mission has always been to provide high quality care that helps older adults continue to live in their own homes. Our participants rely on us not only for medical care, but for all the services they need to thrive and age in place. Often, we become an extension of their family—a privilege and an honor that our team doesn’t take for granted.

Compassion Comes from Within

Beyond clinical expertise and professional experience, empathy, patience, and genuine compassion are essential qualities in healthcare professionals.

Skills can be learned and protocols can be mastered, but compassion comes from within. The instinct to listen, to treat every person as an individual, and to notice what is not being said does not come from degrees. Rather, it shows up in small but powerful moments, like taking extra time to explain a diagnosis, offering reassurance during a difficult time, or recognizing when a participant simply needs to feel seen and be heard.

That’s why we strive to look not just at resumes. We listen for stories that reveal kindness under pressure. We look for individuals who speak about teamwork, respect, and purpose. Our goal is to uncover how someone responds when a situation is challenging, emotional, or uncertain, because that’s when compassion matters most.

We believe that when people are driven to improve someone’s quality of life, they bring the full strength of their expertise to the work.

Building a Culture of Caring

When compassionate people work together, it creates an environment where empathy is the norm, not the exception. In the PACE model, where a full care team made up of various disciplines provides services to participants, it is especially important for staff to support one another, communicate more openly, and share a deep sense of responsibility.

This organizational culture is especially evident when you hear about the experiences of those we serve. Just walk into one of CenterLight’s PACE centers and witness their interactions with staff. Speak with participants and you will hear how CenterLight saved their lives. In one instance, for example, the son of one of our participants even wrote a song dedicated to and in appreciation of the nurse who takes care of his mother.

The Heart of PACE

PACE is about more than healthcare. It’s about helping older adults live safely and independently in their communities for as long as possible while honoring their life experiences, preferences, cultural traditions, and unique needs. This requires more than expertise. It requires heart.

A person’s experience and credentials are vital to providing high quality care and positive healthcare outcomes. But what’s even more important is how they use their profession to make a difference in the lives of others.

Click here to learn about careers at CenterLight.

About the Author

This blog post is written by David Silva, Chief Administrative Officer at CenterLight Health System. David has been working at CenterLight for more than 10 years and oversees Human Resources, Marketing, Information Technology, and Parkchester Enhancement Program (PEP) for Seniors, a Naturally Occurring Retirement Community in Bronx, New York.

In his own words:

"At CenterLight, I believe our strength is our teamwork. We work together to provide high quality care, and each of us is committed to meeting our participants’ needs with respect, dedication, and compassion."

H3329 HiringforHeart_NoPOInfo
Updated February 10, 2026

Protecting Yourself Online: Recognizing and Avoiding Online Scams

< view all blog posts

Online scams are a growing concern, especially for older adults and their families. This is an issue that has been widely reported in the news, as older adults continue to be tricked by fake emails, phone calls and text messages.

In today’s digital world, scammers are finding new and sophisticated ways to deceive people every day. Those who are unaware of the risks may face serious consequences, including the loss of money, trust and confidence. In some cases, their life savings are at stake.

While people can fall victim to scams at any age, older adults are often targeted and may be less likely to report incidents. According to the Federal Trade Commission, total reported fraud losses for those over 60 amounted to $2.4 billion. New tools and technology, like AI voice impersonation, have made it harder to tell what is real and what is not.

While enforcement efforts are growing, many cases are difficult to prove or prosecute due to the international nature of these schemes.

Protecting yourself through awareness and prevention remains the most effective way to combat this growing issue. When older adults, families, and caregivers work together, it becomes easier to spot warning signs.

Follow These Tips to Stay Safe

Never share personal information like Social Security numbers, bank details and passwords.
Don’t click on links or download attachments from unknown senders.
Hang up immediately if a caller pressures you or asks for money.

Text Message Scams

Ignore suspicious texts; don’t reply.
Don’t click links — they may lead to fake websites.
Example: 'Your bank account is locked. Click here to verify: [fake link]'

Email Scams

Check the sender’s email carefully to make sure it is a real address.
Look for red flags: poor grammar, urgent language.
Example: 'URGENT: Account Suspended. Click here to verify.'

Phone Call Scams

Don’t trust caller ID — numbers and contact names can be faked.
Never pay with gift cards or wire transfers.
Example: 'This is the IRS. Pay now or you’ll be arrested.'

Extra Protection

Enable call blocking on your phone.
Use antivirus software for email protection.
Hang up and verify.
Sign up for the Do Not Call Registry: donotcall.gov

Sources:

Addressing Scams Affecting Older Adults | consumer.ftc.gov
BBC Scam Alert: Top Tricks Used to Scam Older Adults | bbb.org
SCAM Alert | allaboutseniors.org
Phishing Scams Explained | ncoa.org
A Guide to Online Safety | allseniors.org
6 Smart Tips to Help Seniors Avoid Scams | pcmag.com
Federal Trade Commission | justice.gov/opa/pr/department-justice-releases-2025-annual-report-congress-efforts-combat-elder-fraud-and-abuse

About the Author

This blog post is written by Randolph Repollet , Senior Director, Information Systems and Technology at CenterLight Health System.

In his own words:

"IT services are the foundation to quality care. Every clinical decision, care coordination effort and participant interaction depends on secure, reliable and timely access to data. I am proud of our team for keeping our systems working seamlessly so our care teams can focus on our participants"

H3329 Blog_Online services
Updated February 10, 2026

Treating the Whole Person, Not Just the Diagnosis

< view all blog posts

At CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE), our goal is to enrich our participants’ lives and provide all the care they need to live safely and independently in their own homes and communities for as long as possible.

A Focus on the Whole Person

The PACE model centers on holistic care, recognizing health as more than medical treatment alone. It addresses the physical, emotional, social, and psychological needs of older adults while coordinating services under one roof and eliminating fragmented care. The focus is on the whole person, not just symptoms or diagnoses. For our participants, this integrated approach is especially important, as multiple chronic conditions, mobility challenges, and social isolation often overlap.

A Team-Based Approach

Each CenterLight PACE participant is supported by an interdisciplinary team that includes, but is not limited to, doctors, nurses, physical and occupational therapists, social workers, dietitians, and therapeutic recreation specialists.

The care team works together to share insights, adjust care plans as needed, and ensure that participants receive the care they need when they need it. It is important to note that not only do they meet regularly as a team, they also meet with those we serve and/or their caregivers for regular assessments and to ensure that they are an active participant in their own care.

This approach ensures that medical, emotional, and social factors are considered together, not in isolation.
Coordination of services under one program provides a complete picture of the participant’s health.
This enables effective preventive care, reduces duplication of services, prevents negative medication interactions, and minimizes unnecessary hospitalizations.

Addressing Physical Health

CenterLight Healthcare PACE has locations across New York City, Westchester, and Long Island. At our PACE Centers, participants have access to:

Medical and nursing care on-site
Physical and occupational therapies
Open gym
Exercise programs and wellness activities that support mobility, strength, and balance

Holistic care extends beyond the walls of our PACE centers.

Depending on their needs, participants may receive home care services.
Caregivers are also supported through education, respite services, and guidance.
Participants have access to a large network of community primary care providers and specialists.
They receive necessary medications, vision and hearing services, and anything else that they need.*
Participants do not have to worry about transportation to and from medical appointments and the PACE centers, as this is provided as part of their care.

Focusing on Mental Health, Social Connection, and Community

Holistic care recognizes that an individual’s mental and emotional well-being is just as important as physical health. CenterLight Healthcare PACE participants receive social work services, which may include counseling and referrals to behavioral health. The goal is to address conditions such as depression, anxiety, and memory concerns early to help improve participants’ overall quality of life and functional independence.

Social isolation can have serious health consequences for older adults. CenterLight PACE participants have access to our Day Health Center, which provides opportunities for social interaction through group activities, recreational programs designed according to their cultural traditions and personal preferences, and peer engagement. These connections foster a sense of belonging and purpose, which can be just as important as medical care.

Nutrition and Lifestyle Support

CenterLight Healthcare PACE participants who attend our PACE centers are provided with meals tailored to dietary needs. For all our participants, our dietitians provide nutrition counseling to support chronic conditions like diabetes or heart disease.

Upon enrollment, CenterLight Healthcare PACE participants receive a My Needs Card with a monthly amount that can be used to purchase basic needs such as food, groceries, toiletries, over the counter items, and utilities.

Care as Unique as Our Participants

Holistic care demonstrates what’s possible when healthcare is designed according to the person’s unique needs. Instead of reacting to illness and aging, CenterLight PACE proactively supports wellness, independence, and meaningful living.

*As determined by the Interdisciplinary Team.

**Any unused monthly “My Needs Card” benefit amount expires and does not roll over to the next month. However, earned wellness rewards can be used until the end of the year. The My Needs Card does not substitute for required or already provided Medicaid and/or Medicare covered services under PACE.

***Rewards can be earned by completing eligible actions such as vaccinations, preventative screenings, advance directives, and more. See the My Needs Card catalog for details.

About the Author

This blog post is written by Tara Buonocore-Rut, President and Chief Executive Officer at CenterLight Health System.

In her own words:

"My passion for leading healthcare organizations to provide high quality services to those who need them springs from my personal experience with eldercare. I believe in providing care that you’d want your own loved ones to receive. To be able to do this, it is imperative to see things from the perspective of compassion, caring, and kindness. With more than two decades of leadership experience in this industry, I truly believe that PACE is one of the nation’s best-kept health care secrets."

H3329 Blog_HolisticCare Approved 02062026
Updated February 2, 2026

Hoarding: It’s More Than Just Clutter

< view all blog posts

Over the past decade, hoarding has been in the spotlight. Popular media and TV shows focus on extreme cases and portray it as messiness or laziness, but it is, in fact, far more complex. Hoarding is a mental health condition that affects how people think, feel, and make decisions about their possessions, and, often, about their sense of safety and identity.

What Is Hoarding?

Hoarding Disorder (HD) is characterized by persistent difficulty throwing away or parting with possessions, regardless of their monetary value. This difficulty comes from a strong emotional attachment to items or a fear of losing something important. Someone with HD may also associate their sense of who they are with the items they accumulate throughout their life.

How Common is Hoarding?

According to the Anxiety and Depression Association of America, about 2-3% of adults or roughly 6.86-10.29 million people in the United States are affected by HD. In addition, the National Library of Medicine estimates that about 6% of adults over the age of 60-70 struggle with HD, with the United States Senate reporting similar numbers (about 6% of adults over age 70).

In long-term care settings, data shows that HD is common in approximately 25% of those who attend social day care and approximately 15% of nursing home residents.

Why People Hoard

Understanding the reasons why people hoard is essential for responding with empathy rather than judgment. Common reasons for hoarding include:

Emotional attachment: Objects may have a deep sentimental value and represent memories, relationships, or a sense of comfort.
Fear and anxiety: Worries about needing an item in the future or making the “wrong” decision by throwing it away.
Trauma or loss: Hoarding can develop as a coping mechanism after the individual experiences grief, abuse, or sudden life changes.
Decision-making difficulties: Sorting and prioritizing can feel overwhelming.

The Impact of Hoarding

Left unaddressed, hoarding can affect overall quality of life. It can have serious consequences for individuals, as well as their families.

Cluttered spaces can increase the risk of falls, especially in older adults.
Mold and pest infestations can affect the person’s physical health, as well as the community. For example, some pests can transmit diseases and cause the spread of illnesses.
Clutter can result in fires.
Hoarding can result in shame and social isolation, affecting the emotional and mental well-being of the individual.

Why “Just Clean It Up” Doesn’t Work

Effective support focuses not just on the belongings, but on the person. One of the biggest misunderstandings about hoarding is that it can be solved by simply throwing things away and cleaning the space. In reality, forced or sudden decluttering often causes intense distress and can make the problem worse. When the underlying thoughts and emotions aren’t addressed, clutter usually returns. Sometimes, hoarding can become more severe than before.

Approaches to Help and Healing

Therapy

Behavioral Health approaches tailored to hoarding can help individuals better understand their beliefs about possessions. Addressing the reasons why someone has HD is important in addressing the root cause of the issue.

Gradual Decluttering

Small, manageable steps can reduce overwhelm and build confidence that there is a solution.

Compassionate Support

Family and friends who listen without judgment can make a powerful difference.

Professional Help

Trained therapists, social workers, or professional organizers experienced with hoarding disorders can provide assistance, structure and safety.

How to Support Someone Who Hoards

If you care about someone who struggles with hoarding, patience and empathy are key. Avoid shaming language, ultimatums, or cleaning up without consent.

Instead, focus on making the individual feel safe, and listen to their concerns and fears. Provide assistance, take things a step at a time, and celebrate small victories. Remind them that they are not alone—you are there to help, and you can seek the help of professionals and community resources. Remember that trust is essential, and change happens at the person’s own pace.

For CenterLight Healthcare PACE Participants and Caregivers

If you or your loved one is affected by HD, contact your social worker or speak with a member of the CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) care team. We provide supportive social work services and referrals to behavioral health management to participants as needed.

A Message of Compassion

It is important to bear in mind that hoarding is not a moral failing. It is often rooted in emotional and mental health. With understanding, support, and compassion, people who hoard can make meaningful progress. By shifting the conversation from judgment to empathy, we open the door to real help and real hope.

About the Author

This blog post is written by Kim Sodano, LCSW, LNHA, Director of Social Work at CenterLight Healthcare PACE.

In her own words:

"I became a social worker to make a positive impact toward social change. Being an advocate for individuals and communities while witnessing resilience and transformation is extremely rewarding."

Sources:

What Is Hoarding Disorder? Symptoms, Causes, and Evidence-Based Care, Anxiety and Depression Association of America https://adaa.org/understanding-anxiety/what-is-hoarding-disorder

United States Census https://www.census.gov/popclock/

Age-specific prevalence of hoarding and obsessive compulsive disorder: a population-based study, National Library of Medicine https://pmc.ncbi.nlm.nih.gov/articles/PMC5316500/

The Consequences of Clutter https://www.aging.senate.gov/imo/media/doc/the_consequences_of_clutter.pdf

Hoarding Behavior in the Elderly: A Comparison Between Community-Dwelling Persons and Nursing Home Residents https://www.sciencedirect.com/science/article/pii/S1041610224045009?

H3329 Blog_NoPOInfo_Hoarding
Updated January 20, 2026

How CenterLight PACE Supported Diosmary’s Family Through Palliative Care

< view all blog posts

Diosmary cared for her aging parents, who were both participants of CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE). Her mother passed away in 2014, and her father passed away in October 2025. Before her father's passing, he enrolled in the Palliative Care program due to illness. Diosmary shared how the CenterLight PACE Palliative Care team's support helped her navigate the challenges of caring for her father.

CenterLight fue una mano perfecta. Estos centros son muy importantes para poder cuidar tus familias.

Translation:

"CenterLight was a perfect hand. These centers are very important for taking care of your families."

Palliative Care, and the medical specialty of Palliative Care Medicine, provides relief from the symptoms and stress of a serious illness. The goal is to improve the quality of life for the participant and their family.

Diosmary's father enrolled in Palliative Care in 2024. She expressed that a significant aspect of her experience was the reassurance of not being alone.

Me ayudaron emocionalmente, me ayudaron con equipos y me ayudaron con todo lo que necesitaba en la casa. Se comunicaban con los médicos que yo no podía hacerlo fácil.

Translation:

"They helped me emotionally, they helped me with equipment, and they helped me with everything I needed at home. They communicated with the doctors, which I couldn't easily do."

The Palliative Care team consists of doctors, nurses, and social workers who work together to provide an extra layer of support. She highlighted Nicole Pena, the social worker on the Palliative Care Team, who was her primary contact.

Nicole, yo siempre le llamaba. Siempre que yo le llamaba, me respondía y me ayudaba.

Translation:

"I always called Nicole. Whenever I called her, she answered and helped me."

Diosmary emphasized the importance of easy communication with the care team, noting that it was essential to her experience. She also highlighted Weiyi Pan, a Palliative Care nurse,

and the support she gave. The discussions regarding her father's concerns and treatment options allowed Diosmary to feel more involved and informed throughout the caregiving process.

Cuando necesitaba la enfermera, ella hacía lo que fuera para llegar a mi casa. Hablar conmigo y a explicarme. Y me lo hizo bien… Me enseñó bien cómo usar los medicamentos, cómo usar el oxígeno, cómo usar todo eso. Pero no fue fácil.

Translation:

"When I needed the nurse, she would do anything to come to my house. Talk to me and explain things. And she did a good job … She taught me how to use the medications, how to use the oxygen, how to use all of that. But it wasn't easy."

This compassionate care not only supported her father's needs but also comforted Diosmary as she navigated her own emotions and responsibilities.

Primero, gracias a Dios; después, gracias a todas las ayudas que he podido tener.

Translation:

"First, thanks to God, then thanks to all the help I have received."

Diosmary's experience is a powerful testament to the benefits of Palliative Care. It reinforces the importance of ensuring that families receive compassionate support as they care for their loved ones during serious illnesses. If you or someone you know may benefit from Palliative Care, please speak to your primary care physician, nurse, or social worker. If you have questions, please call us at 1-833-CL-CARES (TTY 711), 8 AM-8 PM, Monday-Friday.

H3329 NoPOInfo PalliativeCaregiverTestimonial
Last Updated January 6, 2025

Staying Safe This Winter: Simple Tips to Prevent Falls

< view all blog posts

Winter can be a beautiful season, but it also brings challenges—especially when it comes to staying steady on your feet. Cold temperatures, icy surfaces, and bulky clothing can increase the risk of slips and falls. With a few practical steps, you can enjoy winter while staying safe and confident.

Why Winter Increases Fall Risk

During winter months, falls are more common due to:

Ice and snow on walkways
Wet floors due to rain or snow
Reduced daylight and visibility
Stiff joints and muscles in cold weather
Wearing heavier or unfamiliar footwear

The good news is that many falls are preventable with awareness and preparation.

Stay Steady Outdoors

When going outside during winter, keep the following in mind:

Wear supportive, non-slip shoes with good traction. Avoid smooth soles.
Take small, slow steps and allow extra time to get where you’re going.
Use handrails whenever available, especially on steps and ramps.
Watch for black ice, which can be very dangerous and hard to see.
Consider using a cane or walker if recommended—it provides extra stability.

If conditions are icy and unsafe, it’s okay to stay indoors and ask for help when possible.

Keep Your Home Fall-Proof

Simple changes at home can greatly reduce your risk of falling:

Keep floors dry and clutter-free.
Remove loose rugs or secure them with non-slip backing.
Ensure good lighting, especially in hallways and bathrooms. Night lights can also help.
Wear non-slip socks or shoes indoors.
Use grab bars in the bathroom if available.

Keep Moving—Safely

Staying active helps maintain strength, balance, and flexibility, even in winter.

Continue with your rehabilitation exercises as advised by your physical or occupational therapist. Consult a rehabilitation therapist or medical professional to find out what exercise is right for you.
Gentle stretching helps reduce stiffness caused by cold weather.
Let your rehabilitation therapist or medical professional know if you feel weaker, dizzy, or unsteady.

Strong muscles and good balance are some of the best defenses against falls.

Dress for Safety and Warmth

Wear layers to stay warm without restricting movement.
Avoid long coats, scarves, or pants that may drag on the ground and cause you to trip.
Keep hands warm with gloves to maintain a good grip on rails or walking aids.

Listen to Your Body

Falls often happen when we’re in a hurry. If you feel tired, dizzy, or unsteady:

Stop and rest.
Sit down if needed.
Don’t rush, especially when standing up from a chair or bed.

For CenterLight Healthcare PACE Participants

Final Thought

Winter doesn’t have to limit your independence. By staying aware, prepared, and supported, you can move through the season with confidence and peace of mind.

Stay safe, stay warm, and remember that you are not alone.

About the Author

This blog post is written by Tatyana Brisman, PT, Regional Rehabilitation Manager at CenterLight Healthcare PACE. Tatyana celebrated her 20th year of working at CenterLight in 2025.

In her own words:

Source: Geriatric Winter Falls: When a Simple Bump on the Ice Can be Serious, Mayo Clinic

H3329 Blog_NoPOInfo_WinterFallTips2026
Updated January 8, 2026

Start the Year Strong: Prioritize Preventive Care for Yourself and Your Loved Ones in 2026

< view all blog posts

As we age, our healthcare needs often become more complex, making preventive care increasingly important. For older adults, staying proactive about health can lead to a more vibrant and independent life. Start 2026 right and make wellness your goal – not only for yourself, but for those who love and care about you!

What is Preventive Care?

The goal of preventive care is to identify potential health issues early to prevent them from getting worse. This involves regular check-ups and screenings, vaccinations, and making lifestyle choices that can help prevent illness and support healthy aging.

At CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE), our goal is to catch problems early or help prevent them altogether, so that our participants can avoid unnecessary hospital stays and remain living in their own home and communities for as long as possible. The importance of Preventive Care is illustrated by the average emergency department visit and hospital admission rates in our participants compared to the nationwide rate:

In general, Preventive Care includes:

Regular visits to your primary care provider and annual physical exams can facilitate early detection of issues such as high blood pressure, diabetes, heart disease, and other chronic diseases.
Recommended screenings include cholesterol, cancer (such as colon, breast, and prostate), blood pressure, osteoporosis, vision, and hearing tests.
Regular dental visits.
Immunizations like the flu shot, shingles vaccine, pneumococcal vaccine, and COVID-19 boosters help prevent serious illnesses that can be especially dangerous for older adults.
Screening for depression, anxiety, and cognitive decline is crucial for emotional well-being and social engagement.
Regular medication reviews ensure what you are taking is still appropriate for your current condition and help prevent harmful drug interactions or side effects.

It’s not too late: make healthy lifestyle choices your new year’s resolution!

Taking care of your own wellness is one of the best gifts you can give yourself and ease your loved ones’ worries. In addition, remind your family and friends about the importance of preventive care to ensure that they, too, can avoid health problems.

A balanced diet rich in fruits, vegetables, whole grains, lean proteins, and healthy fats supports your immune system and energy levels. CenterLight Healthcare PACE participants can consult their dietitian, who will help determine a meal plan that is right for them.

Regular exercise, such as walking, Taichi, or yoga can improve mobility, balance, and heart health. Even gentle activities can make a big difference. If you are a CenterLight Healthcare PACE participant, you can attend the PACE center to join engaging activities including exercise groups, speak with your Physical and Occupational Therapists, and attend the open gym.

Connecting with friends, family, and community groups can help maintain emotional health and reduce feelings of isolation. CenterLight participants can enjoy more than 100 activities at the PACE center each month, designed according to their cultural and individual preferences.

Restful sleep can improve memory, mood, and overall health. Speak with your medical provider if you are having issues such as insomnia.

Overcoming Barriers to Preventive Care

Older adults may face challenges such as transportation, limited movement, financial constraints, or lack of awareness about available services. Family members, caregivers, and community organizations can play a vital role in helping them access preventive care.

If you are a CenterLight Healthcare PACE participant, remember that you have access to transportation to and from your medical appointments and the PACE center. See your medical provider regularly. In addition, your care team, made up of doctors, nurses, physical and occupational therapists, social workers, dietitians, and therapeutic recreation specialists, among others, will schedule assessments every six months to ensure that your care plan is up to date. Notify your care team regarding any change in condition so that we can help right away.

In conclusion...

Preventive care is a cornerstone of healthy aging. By staying informed, attending regular check-ups, and embracing healthy habits, older adults can enjoy a higher quality of life. If you or your loved ones are unsure where to start, consult a healthcare provider to develop a personalized preventive care plan. Small steps today can lead to big benefits tomorrow.

About the Author

Patricia Connelly serves as Chief Operations Officer at CenterLight Healthcare. Inspired by her mother who is a retired registered nurse, Patty built her career around a passion for caring for others. When asked what she enjoys most about working in healthcare, Patty shares that engaging with the participants who rely on CenterLight for their care is the most rewarding and fulfilling part of her role. “It is inspiring to hear their stories and to know that we make a meaningful difference in their lives,” she says.

Sources:

National Center for Health Statistics | The Commonwealth Fund

CenterLight data obtained through monthly Quality Performance Improvement measures.

H3329 Blog_NoPOInfo_PreventiveCare2026
Updated January 5, 2026

Helping Minimize Loneliness and Social Isolation in the Winter

< view all blog posts

Winter in New York can be beautiful -- but this time of year can also increase social isolation and intensify feelings of loneliness, especially in older adults. Changes in their health can make it harder to connect with others, especially when shorter days, harsh weather, and icy conditions limit their ability to go out and interact with others. In addition, distance from family may lead to emotional isolation.

According to the Center for Disease Control and Prevention (CDC), about 1 in 3 adults in the United States report feeling lonely, and about 1 in 4 adults report not having social and emotional support.

But there's good news: with awareness and proactive support, older adults can enjoy being more connected, not only during the winter months, but every day.

Preventing Social Isolation

1. Encourage Regular Social Interaction

Meaningful connection doesn’t always require large gatherings. Small gestures can make a big difference, helping older adults feel remembered. Consistent phone and video calls, and even cards and letters, can help ease loneliness this time of year. Schedule a visit, and encourage your loved one to speak with friends and neighbors.

2. Help Them Join Community Activities

Community centers, senior programs, faith groups, and recreation programs often host events that promote social engagement and give older adults a sense of belonging.

CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) participants have access to our PACE centers, where they can enjoy activities with their peers, nutritious meals, and more than 100 other activities per month, designed according to their cultural and personal preferences.

3. Support Hobbies and Creative Outlets

Participating in enjoyable activities such as arts and crafts, painting, sing-alongs, and games boosts mood and encourages interaction. Hobbies can create natural opportunities to socialize while supporting emotional wellness.

4. Encourage Daily Exercise

According to the Mayo Clinic, regular exercise may help ease depression and anxiety by releasing feel-good endorphins and taking someone's mind off worries. Even small amounts of physical activity, such as being active for 10 to 15 minute intervals during the day can make a positive impact.

5. Make Transportation Accessible

A major barrier to social connection is simply getting from place to place. In the winter, this is made worse by icy walkways and roads and harsh weather. CenterLight PACE participants have access to transportation to and from their medical appointments, as well as CenterLight PACE centers. In general, older adults in the community may be able to minimize feeling unsafe or dependent on others through community shuttle services and senior transportation programs.

6. Look After Emotional Health

Emotional needs are especially important. Families and caregivers can:

Ask questions about how the older adult is feeling.
Help the older adult join support groups, where they can interact with like-minded peers.
Encourage their loved one to seek professional help if signs of anxiety or depression appear.
Provide companionship and support.

By taking intentional steps to support older adults through communication, community, meaningful activities, accessible transportation, and emotional care, we can help older adults feel more connected and supported.

This blog post is written by:

Kathleen Keegan, Director of Therapeutic Recreation at CenterLight Healthcare PACE

Kimberly Sodano, LCSW, Director of Social Work at CenterLight Healthcare PACE

Sources:

Health Effects of Social Isolation and Loneliness, Center for Disease Control and Prevention, May 2024

Depression and Anxiety: Exercise Eases Symptoms, Mayo Clinic

H3329 NoPOInfo SocialIsolationWinter blog
Updated December 22, 2025

CenterLight is what I call “home away from home”

< view all blog posts

CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) participant Alice has been enrolled since 2010. In her own words: "When I came here, I couldn't even walk much or do much of anything. But...being with the staff at CenterLight, meeting the other people, it gave me courage to do things."

View Alice's full testimonial below:

H3329 NoPOInfo AliceTestimonial
Last Updated December 26, 2025

Winter Safety for Older Adults

< view all blog posts

As winter settles over New York State, older adults face unique challenges that can make the colder months more difficult, and sometimes more dangerous. From icy sidewalks and frigid temperatures to unpredictable storms, staying safe requires preparation and awareness. In this blog, CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE) Vice President of Clinical Operations Heather Ogando, MD, walks us through essential winter safety tips tailored for older New Yorkers to help you or your loved ones stay warm and healthy all season long.

Changes that come with aging can make it more difficult for older adults during cold weather. According to the National Institute on Aging, the following conditions can make it harder for them to stay warm:

Diabetes can prevent blood from flowing normally to provide warmth.
Thyroid problems can affect the body’s ability to maintain a normal body temperature.
Conditions such as Parkinson’s Disease and arthritis can affect movement and make it challenging to put on layers of clothes, use a blanket, or get out of the cold.
Memory issues can cause a person to forget to take precautions for staying weather-safe, such as wearing appropriate attire.

If you are taking medications, speak with your medical provider to find out if any of them can affect how you deal with the cold. Make sure that you tell your medical provider about all your medications, including over-the-counter (OTC). Having all the information can help them determine any interactions, how your treatment may be affecting you, and advise you on the appropriate course of action.

Plan Ahead!

It is important that you prepare for winter weather. The Center for Disease Control and Prevention (CDC) lists the following items that you can include in your emergency supplies list:

An alternate way to heat your home during a power failure, and a list of resources where you can go to keep warm.
Electric space heater with automatic shut-off switch and non-glowing elements

Furnace fuel
Blankets
Matches
Multipurpose, dry-chemical fire extinguisher
Flashlight or battery-powered lantern

First aid kit
Appropriate supply of medications
Battery-powered radio
Battery-powered clock or watch
Extra batteries
Rock salt

Here are other helpful tips to prepare for cold weather:

If you or a loved one are over 65 years old, place an easy-to-read thermometer in an indoor location where you will see it frequently. Our ability to feel a change in temperature decreases with age. Older adults are more susceptible to health problems caused by cold. Check the temperature of your home often during the winter months.*

With extreme cold temperatures, water pipes can freeze in your home. Keep a water supply to ensure you have enough, especially in cases of winter storms that last more than a day.

Your diet is also an important factor that can help you stay warm. Consult your dietitian regarding a well-balanced meal plan for the winter. Remember that caffeinated beverages and alcohol can also cause your body to lose heat faster.

Dress appropriately for the weather. If you are leaving the house, wear a thick coat, hat, scarf, and gloves. If you are going out, remember that winter conditions can increase the likelihood of falls. Click here for tips on how to prevent falls during the winter season.

For CenterLight PACE Participants

CenterLight Healthcare PACE participants are encouraged to speak with members of their care team to ensure that they can deal with extreme winter weather. Participants may also attend the CenterLight PACE Centers during their hours of operation to keep out of the cold by enjoying fun activities, nutritious meals, and access to open gym. To find out the schedule for your site or to schedule your attendance, please call 1-833-252-2737 (TTY 711), 8AM-8PM Monday-Friday.

This blog post is written by Heather Ogando, MD, Vice President of Clinical Operations at CenterLight Healthcare PACE.

Sources:

*Preparing for a Winter Storm, Center for Disease Control and Prevention, February 7, 2024

Extreme Cold: A Prevention Guide to Promote Your Personal Health and Safety, Center for Disease and Control and Prevention

Cold Weather Safety for Older Adults, National Institute on Aging

H3329 Blog_NoPOInfo_ColdWeatherSafety
Updated December 9, 2025

The Role of the Pharmacy Team in Providing All-Inclusive Care

< view all blog posts

Shu Jing, PharmD, MS, is the Senior Director of Pharmacy at CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE). In this video, Shu speaks about the role of the Pharmacy Team in providing care to our participants.

Video approved on HPMS: H3329 CL_ShuTestimonial Approved 12172025
Last Updated December 17, 2025

Palliative Care

< view all blog posts

Why it's important when you or a loved one is facing serious illness

Palliative Care, and the medical specialty of Palliative Care Medicine, provides relief from the symptoms and stress of a serious illness. The goal is to improve quality of life for both you and your family.

You Are Not Alone

Palliative Care is provided by doctors, nurses and social workers who work together with patients' other doctors to provide an extra layer of support. It is appropriate at any age and any stage in a serious illness, and it can be provided along with curative treatment.

What to Expect

At CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE), qualified participants will receive care from an Interdisciplinary Team, which includes, but is not limited to physicians, nurses, social workers, and rehabilitation and recreation therapists. Together with your doctor, we make sure that you receive:

Relief from symptoms including pain, shortness of breath, fatigue, constipation, nausea, loss of appetite, numbness, problems with sleep and much more.

Improved ability to tolerate medical treatments and the side effects of the disease.

Coordination of care among all of your health care providers.

In-depth communication with you and your family about your goals, concerns, and treatment options.

Improved ability to carry on with daily life.

Emotional, practical, and spiritual support for you and your family.

Begin Palliative Care Early

Palliative care can occur at the same time as all other treatments for your illness. There's no reason to wait. In fact, some studies* have shown that palliative care may extend life. Pain and other symptoms affect your quality of life, and stress can have a big impact on your family. Unlike with hospice, your care team will remain the same, your home care hours will be based on need, and you can receive physical or occupational therapy and/or dietary services as needed.**

You may already have been referred for palliative care services. If you would like more information, speak to your primary care physician, nurse or social worker. If you have questions, please call us at 1-833-CL-CARES (TTY 711), 8AM-8PM, Monday-Friday.

H3329 Blog_NoPOInfo_Palliative Care
Updated November 12, 2025

Source: Center to Advance Palliative Care
*Example: Tulane University Study, 2019 | **As determined by the Interdisciplinary Team.

Meet CenterLight PACE Participant Angel Rincon

< view all blog posts

Meet CenterLight PACE participant Angel Rincon, who enrolled in our program on July 1, 2022. For the past three years, Angel has been attending the Flushing Day Health Center, where he has rediscovered joy and purpose in life through CenterLight PACE.

“When I found CenterLight, it changed my life so much.” – Angel Rincon

H3329 NoPOInfo_AngelTestimonial
Updated November 17, 2025

Our Very Own Painting Guru

< view all blog posts

Celebrating 25 Years of Making a Difference Through Therapeutic Recreation

Michelle Van Etten, Therapeutic Recreation Specialist (TRS) at CenterLight Healthcare Program of All-Inclusive Care for the Elderly (PACE), is celebrating 25 years at the organization in 2025. We spoke to Michelle about her commitment to CenterLight participants and to making a difference in their lives.

What inspired you to choose a career in healthcare, specifically in therapeutic recreation?

Growing up, I was always interested in recreation, crafts, and being creative. As a teenager, I worked as a camp counselor and later with an organization which supported people with disabilities. I loved taking them on trips and engaging them in activities. I originally planned on going to college for occupational therapy before I discovered Therapeutic Recreation.

How did you first start your journey at CenterLight?

After working in assisted living and nursing homes, I realized I wanted something different. In those settings, I often felt unfulfilled leaving at the end of the day because the patients stayed behind.

Then I came across CenterLight in 2000, I had only been out of school about a year. I immediately loved the concept and mission: keeping participants in their homes while still offering a place where they could socialize, eat meals, and take part in activities. It reminded me of a school for older adults, with a day full of programs and then the comfort of returning home afterward.

That’s also when I started the painting group. A few participants were looking for something new, and since I’ve always loved art, I introduced it. They quickly embraced it, and it’s grown into a central part of my work ever since.

Can you walk us through a typical day in your life as a TRS?

I like to greet every participant individually. It’s important to me to connect personally. After breakfast, we begin morning activities. Sometimes that’s the painting group in our dedicated art room, which makes participants feel special, like true artists with their own studio.

Afternoons might include entertainment, adaptive sports, trivia, bingo, or word games. We make sure there’s variety so everyone has something they enjoy. Beyond activities, we’re also part of the care team. Participants often come to us with concerns, and since we spend so much time with them, we help triage and connect them with the right support.

What do you consider the most rewarding aspect of your job as a TRS?

Seeing participants build confidence. So many came in saying, “I can’t paint,” and then they surprise themselves. I’d start simple like holding a brush, dabbing paint, drawing a heart and watch their skills grow. The joy and pride they feel in their work is the most rewarding part.

Some participants even shared that when they were younger, opportunities like this weren’t available to them, especially for women. So being able to give them this chance now means a lot.

Share a memorable story involving a participant that has stuck with you throughout your career.

During COVID, I started virtual painting sessions. I FaceTimed with participants and we had supplies sent to their homes. Even though we were apart, we could still paint together. That experience reminded me how important creativity and connection are, and it’s one of my favorite memories.

After 25 years of working at CenterLight, what continues to connect you with the organization's mission?

The appreciation, kindness, and thoughtfulness of the participants when I see them. They make me happy--they've become like part of my family.

I also have had so much support from my managers and my department. Anytime I've had an idea or wanted to try something new for the participants, they work with me to make it happen.

What is your personal mission as a TRS?

I want to help each participant reach their full capability with their creativity and art skills. I want to bring everybody up, from being a beginner to where they could say, "I'm really an artist!" It is my goal to do this for as many participants as possible.

H3329 Blog_NoPOInfo_Michelle
Last updated October 15, 2025